MalagaCar.com reviews - Page 9

Hello, I am very disappointed with my latest booking. I have used your company for many years, and everything had always gone very well. However, my recent experience was a disaster. I booked a vehicle through you—initially a BMW 1 Series. A few weeks later, I was informed of a model change and told I would be getting a VW Tiguan instead. Then, on the day of pickup (July 3, 2026), we were handed a Volvo V40. The vehicle (with over 49,000 km on the odometer) was in poor condition externally (bodywork) and extremely dirty inside (smell of tobacco, stained seats, sand-covered carpets and seats, sticky steering wheel, and sticky spots on the dashboard and gear shift area—soda spills or something similar!). To top it all off, the car was picked up with a fuel level between 52% and 57% (making it impossible to gauge the exact amount upon return, effectively resulting in a free gift of extra fuel for the company!!!!!). A vehicle should not be rented out in such a dirty state and with such a misleading fuel level. I paid over 1,000 euros for an 18-day rental. It is outrageous and unacceptable. This falls far short of the standards expected of a company like yours, especially when dealing with a loyal customer who has trusted you for many years.

Good Afternoon, My wife and I have been hiring cars with you for over 15 years and we always get a discount. My daughter wants to start hiring from you and also wants the discount. Her name is Laura Bailey, could you please let ne know if you will give her the same discount. Regards Ken Bailey

Reply from Malagacar.com

Dear Ken, thank you very much for being our loyal customer!
The discounts are part of our loyalty program. You must have rented from us at least once for it to count toward future rentals. You can find all the information in our article Loyalty Program For MalagaCar.com Customers with discounts

Kind regards,
Malagacar.com
 

I’ve been very happy with everything so far, but I really didn't like that they’ve discontinued the shuttle service to the Renfe station; I hope they bring it back soon.

Perfect service. We were very satisfied both when picking up and returning the car. Picked up from the airport by minibus and taken to the car rental office. Fast. Absolutely hassle-free. We received the car clean. I definitely recommend it

Whilst the service was fine, the vehicle unfortunately was not. In fact it was dangerous. The car continously cut out and we were unable to even get it in to gear on several occasions. Pretty stressful to drive and not safe to be used.

We have booked with Malagacar over 40 times in the last 20 years. Everything has always gone smoothly! They responded immediately even when we experienced a total of three breakdowns during the rental periods—two tire issues and one clutch failure. For instance, when we had a flat tire, we simply shared our location via WhatsApp, and within 40 minutes, we had a new car with a full tank. In the case of the clutch failure, the car was swapped at the depot within 30 minutes. The process at the reception desk is quick, as is returning the rental car. There is an ample shuttle bus service to the departures terminal. They don't try to push unnecessary extra insurance on you, and there are no claims for damages for minor issues. All in all, a highly recommended rental company!

Despite the initial problem with the application, the rental and return of the car went smoothly. The car was technically in good condition.

Pres pocatecni problem s praci v aplikaci, probehlo vypujceni i navraceni auta bez problemu. Auto bylo technicky v poradku.

You're a great company, your service is streamlined and the hastle is reduced to minimum...BUT setting a 2500 km limit to rentals that are with unlimited mileage is not right and limits the freedom of the client.

A first class service from start to finish. I used the customer service before my hire as I had to change the dates, and I received an excellent response. The shuttle bus service to and from the airport took minutes, the payment and collection of the car was slick with no waiting or hassle, and the return of the car was exactly the same. I can't get over what a fantastic service it was, one I will highly recommend to anyone needing car hire in Málaga. The company is exactly as they state, completely hassle - second to none.

Love this rental car