MalagaCar.com reviews - Page 9

I am a loyal customer, every year I rent from malagacar. What a surprise this year! I was asked for a deposit on my credit card! I asked to change category, the manager charged me extra! The person at the reception was sorry and confused. The manager was terrible! No commercial sense and especially contemptuous with the customer. It's the first time I've been welcomed like this at malagacar! A piece of advice: go elsewhere...

Response from malagacar.com :

Dear Karim,
We are sorry that this time you did not like the service for the only reason that you paid for the service you needed. In other words, if you wanted a better category car (instead of a group A, you wanted a group C), it is normal that you had to pay a small difference.
Thank you
 

I rented a car for two days and was very satisfied with their service. They picked me and my friends up at the train station and drove us to their office at the airport. The car was in great condition and easy to drive. On our way to returning the car we were a bit late because there was a traffic accident and people at Malagacar had no problem waiting for us to come and drive us back to the train station. The prices of renting are good. They are well organised and also have a great response time on the e-mails. Would recommend.

I use Malagacar for all my trips from Malaga. They are all fantastic, from the pickup driver, to the check in staff and the returns staff. Recently, we arrived in malaga airport at 23.30 pm thinking I had booked a car, I didn't. I phoned Malagacar and they told me to drop over to the office and they will arrange a car. They did this because we are regular customers. Fantastc service and always with a smile.

Why aren't all car hire companies like this? Very straightforward to deal with, no hidden extras, very efficient service at the airport - oh and the car was great too! No hesitation in recommending them.

I rented a car in February and nothing to say super professional, unfortunately on July 10 I had a charge on my credit card of 40€, impossible to get a phone number, I sent through their website a message to know what the 40€ corresponded to and no news, a shame for them because I go regularly to marbella, if there is no response I will change company.

Reply from malagacar.com:
Dear Damiana,

Thank you for contacting us. We sent you an email on the 10th of July and again on the 14th of July, as this debit is due to the fact that we have received a fine from you. Please check your spam folder. In any case, we will send you the e-mails again.

Regards

Dear Malagacar, Once again another booking secured with your company (1274951). We cannot wait for our holiday to start. In all our years with your company we have never ever been let down. Thank you for your professionalism and great service. Please feel free to offer me a free upgrade. Kind regards Sara Cooney

The five stars are for a lady whose name is Rosa. Her professionalism, as well as her human touch, go hand in hand. Number one professional in the whole world. She deserves to be so. She is helpful, and knows what she is doing let alone that she is willing to take the extra mile to help customers. Hooray for employees like her.

Great 1st experience with this rental company. Great vehicle, fast service, quick pick up, express return. All this for a very competitive price! And no forced sale of additional insurance when you take the full cover. Exceptional! I will definitely be back.

We hired a lovely car just over a week ago from Malagacar.com. A fantastic service from start to finish. Cannot fault this company as there was no hard sell on arrival to try and upsell their insurances or hidden charges etc, and checking the car back in again after was very straightforward. They just said bring it back with a full tank of fuel again which we did. You hear some horror stories about some of these car rental companies literally ripping people off left right and centre, but this is definitely not one of them. Would 100% use them again if I'm in Malaga. Many thanks to your great respectful team.

I've used Malagacar on numerous occasions and every time they never disappoint. Even if there is an issue, nothing is too much trouble and they just sort it for you. They're not the cheapest but they are the most reliable and you definitely get what you pay for. Will always use them in future.