MalagaCar.com reviews - Page 9

We are extremely impressed with the service we recieved with Malagacar.com - the car was clean and well presented and a good size for our family of 4. We ordered a car seat which was only €35 euros for the week (incredibly cheap compared to other companies we've used in the past). The free shuttle bus was easy to use/locate and the staff were friendly and approachable. We were able to use the new automated system when picking our car up and it was super easy and efficient. My husband has used Malagacar before and had a great experience and this was very much the same. We will absolutely be using them again for any of our trips to Malaga. Thank you very much for an easy and professional experience!

Hello. We ordered a child seat with Isofix from you but received a standard child seat instead—and a defective one at that. The staff member on site told us that this was the only one available; due to another appointment, we had to settle for it. I am extremely disappointed with this service and the price paid for it.

This is the best car rental in Malaga. Their prices are good, no hidden fees, the pick up and drop off service fast and easy and it's very easy to make changes to your booking. I'm superpleased with them!

Quick and professional service with convenient conditions. The terms were transparent, no hidden fees. Highly recommend!

The best

Dear Customer Services, I am writing to make a formal complaint regarding the vehicle I hired from your Malaga branch. Upon collecting the car, I immediately noticed that an ESP warning light was displayed on the dashboard. I raised this with your staff before leaving, as I was concerned about driving a vehicle with a safety warning. I was assured that the warning was nothing to worry about and that the vehicle was safe to drive. Unfortunately, this reassurance proved to be incorrect. The fault meant I was driving a vehicle with a potential safety issue, putting both myself and my family at unnecessary risk. As a customer, I trusted your staff’s advice, and I find it unacceptable that I was encouraged to drive a car displaying a warning related to a critical safety system. To make matters worse, it then took two days to arrange a replacement vehicle. During this time, our holiday plans were significantly disrupted. We lost valuable time dealing with the issue, had to alter our plans, and experienced unnecessary stress instead of enjoying our family holiday. I hired a vehicle expecting it to be safe, reliable, and fit for purpose. Instead, I was provided with a faulty vehicle, given misleading reassurance about its condition, and then left waiting far too long for the problem to be resolved. Given the serious safety implications, the inconvenience caused, the loss of two days of our holiday, and the disruption to our family’s plans, I expect an appropriate refund or other form of compensation. I do not believe it is reasonable to pay the full cost of the hire when the vehicle supplied was not safe and the issue was not resolved promptly. I would appreciate your prompt response outlining how you intend to resolve this matter. If we are unable to reach a satisfactory resolution, I will consider taking the matter further through the appropriate consumer channels. I look forward to hearing from you within the next 14 days. Yours faithfully, Lynsey Rickard

Excellent service! I’ve been using Malagacar for over 15 years and have never even considered another car rental service.

Very quick car pickup and return. Everything went very smoothly.

Second time with Malagacar, and everything went very well.

Had to wait 30’ at the terminal to get the shuttle, there was such a long queue. When I got to the office there was no car assigned to my booking, when I finally got it, the system did not work so I had to wait another 15’ to pay. Not a great client experience