MalagaCar.com reviews - Page 8

4.6 out of 5.0 based on 2528 reviews.

Recently hired car 4th to 11th October 2023 ,and was very pleased with the service given .I am aware its not peak Time of year ,which can be very busy ,but the service received was excellent .
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)
Very satisfied. Have been using Malagacar 10-12 years now, a bit rough in the first few years, the last 5 years have been smooth sailing. Very competitive prices, and tidy easy check in and check out

Original message:
Veldig fornøyd. Har brukt Malaga car10-12 år nå, litt rusk di første årene, di siste 5 årene har gått knirkefritt. Meget konkurransedyktige priser, og ryddig enkel inn og utsjekk 
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)
Worst car rental ever. The waiting was for hours. Will NEVER use this again

malagacar.com answer:

Dear customer,
 
We are sorry you are not happy. I can see your flight has landed at 11:36 and the car has been picked up at 12:49 so I think You have been waiting a maximum of 15/20 minutes and not for hours.
 
Regards
 
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)
Another great rental with Malagacar.com. Great service, prompt collection to and from airport. Have used this company nearly 30 times and would highly recommend. Many thanks Steve

malagacar.com answer.
Hi Steve, thanks for your answer which is really welcome. We are happy to help you every time you visit Malaga.

Regards
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)
Super experience with Malagacar.com. Always a bit hesitant to rent a car, I made a video  around the car before we left, photo of mileage, but afterwards proved unnecessary. €1000 reservation as deposit was also just neatly withdrawn a day later, so reliable company, definitely recommended.

Response from malagacar.com:

Good afternoon,
Thank you for your response. For us, customer service is essential and we will always make sure that a customer leaves satisfied. As you say, of course we always return the deposit if the car is returned in the same condition. We are glad you enjoyed the car rental.
Greetings,
malagacar.com

 
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)
Easy to book and pick up the car. Transfer to the garage and back was great. The only thing was that I have been picking the car up in the night and haven’t noticed that I have been given a dirty car. Like very dirty. Rubbish in the the door pockets. Lots of sand . Sticky, dusty etc. Haven’t noticed it till the next day in the sun light and was shocked . Another thing was old windscreen wipers, when I have used them I wasn’t able to see anything. I Had to go back the following day and ask for a change. Also have mentioned that I have been given a very dirty car. That obviously wasn’t cleaned after the previous customer. Lady only said that she will mention it on my booking… which hasn’t make any difference 12 days in the dirty car with 6 month old baby wasn’t best experience. I suggest you to Check well your car before you leave the car park
From:
Submitted:
Web: MalagaCar.com
Rating: (3 out of 5)
The experience with Malagacar was a very pleasant one. At the pick-up of the car we stood in the queue because it was crowded, but the handover took a minute instead (they only looked at the fuel level in the tank). Very nice staff. Prices are ok for full insurance. If I would come to Costa del Sol again, I would also rent from them. Thanks Malagacar!
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)
Hello, I'd like to hire a car but I can't find the amount of the deposit anywhere. Can you help me? Thank you
 
Malagacar.com:
Hello! You will find our T&C in this link with all the relevant information, best regards!
https://www.malagacar.com/uk/terms-and-conditions.html
 
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)
I rented two cars for my family and was very satisfied with the service. All staff members were friendly and helpful. Due to a personal reason we had to return the cars earlier than planned, and received proportional refund. Thank you !
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)
My sister-in-law recommended MalagaCar to us being as she lived in Malaga for many years and I thought local knowledge would be the best way to go. All in all the experience was positive. However, I would say that it’s a little odd how MalagaCar pick you up in a multi seater van with trailer from the airport and drive you to the car hire centre, not the end of the world but if you have small children this can be an additional journey you may find frustrating. Also, we experienced a very busy time with customers queuing out of the door once we arrived at the hire centre. A lot of MalagaCar staff milling about with only 1 or 2 serving, again not the end of the world but if you have small children this may be annoying.
Hire car was fine we ended up with a Lynx & Co SUV which did the job. We also hired a child seat with ISOFIX which we had to install ourselves, don’t get me wrong the seat worked fine and we went away with family who helped with our 11 month old daughter while we fitted the seat, again if it was just mum, dad and baby with bags as well fitting an unfamiliar seat in a car we didn’t know would have been extra stress. Having said that now we’ve used MalagaCar I’ll certainly use them again I guess it’s a case of go with what you know. 3 stars is fair considering our experience.
From:
Submitted:
Web: MalagaCar.com
Rating: (3 out of 5)

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