MalagaCar.com reviews - Page 7

Quick and professional service with convenient conditions. The terms were transparent, no hidden fees. Highly recommend!

The best

Dear Customer Services, I am writing to make a formal complaint regarding the vehicle I hired from your Malaga branch. Upon collecting the car, I immediately noticed that an ESP warning light was displayed on the dashboard. I raised this with your staff before leaving, as I was concerned about driving a vehicle with a safety warning. I was assured that the warning was nothing to worry about and that the vehicle was safe to drive. Unfortunately, this reassurance proved to be incorrect. The fault meant I was driving a vehicle with a potential safety issue, putting both myself and my family at unnecessary risk. As a customer, I trusted your staff’s advice, and I find it unacceptable that I was encouraged to drive a car displaying a warning related to a critical safety system. To make matters worse, it then took two days to arrange a replacement vehicle. During this time, our holiday plans were significantly disrupted. We lost valuable time dealing with the issue, had to alter our plans, and experienced unnecessary stress instead of enjoying our family holiday. I hired a vehicle expecting it to be safe, reliable, and fit for purpose. Instead, I was provided with a faulty vehicle, given misleading reassurance about its condition, and then left waiting far too long for the problem to be resolved. Given the serious safety implications, the inconvenience caused, the loss of two days of our holiday, and the disruption to our family’s plans, I expect an appropriate refund or other form of compensation. I do not believe it is reasonable to pay the full cost of the hire when the vehicle supplied was not safe and the issue was not resolved promptly. I would appreciate your prompt response outlining how you intend to resolve this matter. If we are unable to reach a satisfactory resolution, I will consider taking the matter further through the appropriate consumer channels. I look forward to hearing from you within the next 14 days. Yours faithfully, Lynsey Rickard

Excellent service! I’ve been using Malagacar for over 15 years and have never even considered another car rental service.

Very quick car pickup and return. Everything went very smoothly.

Second time with Malagacar, and everything went very well.

Had to wait 30’ at the terminal to get the shuttle, there was such a long queue. When I got to the office there was no car assigned to my booking, when I finally got it, the system did not work so I had to wait another 15’ to pay. Not a great client experience

On collection, it appeared to be a new system with more screens to do this and the queue was quite long. There didn't seem to be enough staff. Also, despite booking my wife as an additional driver, when I checked the contract, she wasn't included. On collection, the fuel was below 50% but I returned it about 3/4 full. Normally it has been full/ full policy which is easier to calculate.

I am a regular customer. I requested the Lexus because I had never driven one before. Thank you for accommodating my request. However, the car was a bit worn and not as clean as one would expect from Malagacar.com. Also, the phone connection to the dashboard was outdated. I offer this feedback constructively, as your service has always been fantastic.

Fantastic car rental company. Easy booking system. Good pickup and easy check inn. The car was almost new and nice. I will use the same next time I am traveling to costa del sol. ☀️