MalagaCar.com reviews - Page 11

The biggest downside, in my view, is the "same-to-same" fuel policy. The final refueling is very tricky; the last time, I ended up leaving a "gift" of a quarter tank because it was a hybrid. I suggest switching to a full-to-full policy. I think it’s better for the customer, even if you lose out on the revenue from absent-minded people like me.

Excellent service, would highly recommend.

Great efficient service, good choice of cars at a competitive price. Always use this company when holidaying in the area, would recommend

Very disappointed, only one minibus being used on arrival Saturday 22nd August.Had to wait 20 minutes and see multiple minibuses from other companies come and go.It was the same on the return Friday 4th September.It never used to be like and people should be made aware.

Malaga Car has always provided me with excellent service and professional attention during the nine years I have been visiting the Costa del Sol and renting a car two or three times a year. Thank you very much, and we will continue recommending your company! Kind regards, Ricardo Clarke Norway

We’ve used their services twice in the past year. Excellent, flawless, and lightning-fast service. A good car—the Kia Stonic. We’ll be using them again in a few days. Highly recommended.

Korzystaliśmy dwukrotnie w ciągu ostatniego roku. Doskonała perfekcyjna błyskawiczna obsługa. Dobre auto Kia stonic. Za kilka dni korzystamy ponownie. Bardzo polecam

Over the nine years I’ve been visiting the Costa del Sol and renting cars two or three times a year, MalagaCar has always provided me with excellent service and professional attention. Many thanks, and we will continue to recommend your company! Best regards, Ricardo Clarke (Norway)

Arrival experience: flight was delayed in landing because someone had deployed a drone at Malaga Airport. When we arrived at Malagacar airport meeting point, there was long queue. Only one mini bus shuttle was operating at 10 pm and the driver was refuelling so there was a 30-40 minute delay. At Malagacar check in desk, the check in was amazingly quick by self check in using touch screen monitors. A car was allocated and keys given Lynx & Co but the allocated car was nowhere visible. There was a 30 minute further delay before I was given a different car. The next day I realised that the documentation I was given did not match the car I was driving. Also the second driver had not been added. So I had driven away in from the airport in a car that I was not insured correctly. So I had to contact Malagacar customer service the next day. They did not know the details of the car given to me by their office the previous day. I sent the car details annd photos and then received a contract with the correct details the next day. The car I received was nice and I had no further problems The return experience was perfect, courteous staff on duty. Car handed back and shuttle took us to the airport without any problems

I hired a car from you on Wensday aug 26th last which arrived on time at Málaga @22.10. I cleared custom control at normal pace and headed directly to Málaga car bus pick up area as I have done many times in the past. I always hire with Malagacar for many years and would have rented over thirty times between myself and my family. I introduced myself to your staff member and showed him my booking reservation. I was told to join the back of the very long queue and wait for first available bus. There was just the one pick up bus and a small approx 8 seater white bus working. I eventually got onto the fourth time the bus arrived after 3 drops of big bus and two drops on white bus. I was waiting almost an hour before I got dropped off at your office. It was not bad enough to have to wait that long for the transfer but when I went to pay I discovered that I had been charged an out of hour fee of 35 euro because I was 30mins late. When I queried the charge with you staff member he was less than helpful and said I need not take the car if I liked. Very disappointed with the whole scenario. Patrick.customer no.476599.

Hello, this message is for Alberto. I am a regular user of your services. Unfortunately i did reach the 75 years and at each of my contract i am charged with an additional insurance fee for aged driver. I am having 2 to 4 contracts a year and I wonder why it should not be possible to charge the 48 € insurance for the full year for the regular customers. Best Regards, Guy