MalagaCar.com reviews - Page 100

Hi, Fantastic new service on arrival(16/5).Very nice employee who met us and arranged the queue for the courtesybus.(this has been a problem before..) Hope you continue this service.We have been customers since 2010..over 32 times Best Regards Mr.Aanesrud

I have already booked a rental car from Malagacar for several weeks three times.
Each time I got a relatively new vehicle. Both the takeover and the return took only a few minutes.
Thanks to the great team at Malagarcar!
I only rent here now.

We have been renting a car at MalagaCar for years and are very pleased with it, friendly reception, proper handling and handling, good cars with few km, washed and cleaned inside, concluding a real recommendation.
Raiting 5 stars.

Rented an Audi A3 Diesel for 5 days.. May 4-10. drove from malaga to JEREZ for the Motogp Race. One full tank is enough for 5 days (diesel engine) cheap price, car is clean. highly recommended.

Your web site promises to have an office open 24 hours; to provide NEW cars. Our car had a severe wheel wobble which was frightening. 7 phone calls were made over a time span of several hours to reach your never closed office - none were answered. Car had over 65000.00 Kms on clock (new?). We returned car. second car after travelling for only a few miles noticed stearing badly and found that the front tyre was almost flat. Returned a second time and flat was corrected. This car had over 64000.00 Kms. on clock! It rained and found there was no rubber on windscreen wiper. Malagacars did their best to spoil our holiday. I was told that if I paid more I would be given a better car. But ALL cars should be "good" and paying more should get a bigger more expensive car. I was also told that it doesn't rain in Malaga. Tell that to people caught in floods. I had also filled the returned car with petrol which of course I lost when it was exchanged. Refund? What do you think? I would also like to know why you charge an extra 35Euros if your office is open 24hours AND it didn't show on my quote I was only informed of this on arrival at Malaga . A disappointing experience.

Reply by Malagacar.com
Dear Mr. Reynolds,
 
Thanks for your words. We are really sorry you were not happy with the car. The car rented by you had 63.000 kms but that is not a reason why the car must be not in good conditions. Anyway the car will be checked.
 
About to get a better car I think could be a misunderstanding so my colleague like to say a bigger car like a Corsa, Clio or Ibiza but not a better car because the Aygo was in bad conditions.
 
For the used fuel, We will make a refund of 20 euros and for the inconvenient.
 
I don’t agree your version the out of hours charge was not shown in your booking voucher: “Collection of vehicles between 23 h and 8 h / 11 pm and 8 am. The collection of vehicles between the mentioned hours has a surcharge of 35 €.
Regards,
J. Alberto Anglada

If I could give zero I would. Treated with complete rudeness by a lady staff member, booked a gps- was told I didn't and couldn't get one so was left completely stressed with 3 small children one of which is disabled with no idea how to get to our accommodation. As if this wasn't enough I only realised after that I was charged for a full package and not the basic which I booked. A total disgrace of a company. Do not book a car here! Very upset and caused undue stress.

Reply by Malagacar.com

Dear Mrs Hearty,
Thanks for contacting us. I am checking your request and you are right you booked a GPS. Anyway is not necessary to book a GPS in advanced so my colleague made a big mistake and I will have a meeting with her.
 About the Booking and price, I must tell you the booking was made with Full pack rate so this was chosen by you. And you received the booking voucher with Full Pack rate included.
Regards,
J. Alberto Anglada

Excellent service over many years and will continue to use Malagacar. However, first experience of requesting a baby seat; the staff helpful but the manager of the day extremely rude and unfriendly when my daughter requested additional help when the belts did not fit around her child. Health and safety of all customers including babies and young children paramount.

Reply by Malagacar.com

Dear Mr. Hanoman,
Thanks for your words. The customer service is vital for us and the staff knows about. I will talk with the person in charge when you rented the car and the baby seat.
Regards
J. Alberto Anglada

I get emails offering 20% discount but when intry to use it my email address is not recognised, then I follow the link (have done it twice) to get my password and am still waiting. The last time was over a week ago. I have used malagacar several times over the last decade and would love to take advantage of a discount for our summer car.

Reply by Malagacar.com
Hello Ann Marie!
The discount is up to 20% depending on the number of previous Bookings. Please don´t hesitate to contact directly our staff at info@malagar.com with your customer details and email for your password and discount.
Kind regards!
Malagacar.com

I had an issue with this company way back in September and posted my difficulties at that time. It was an ongoing problem and I am now able to confirm that it has been sorted. Thanks to Belen (who has worked tirelessly on my behalf) I have now received a full refund. This lady is an absolute gem. Thank you so much.

Took car back to returns a few weeks ago and was not happy with length of time waiting to be taken to airport.We were asked to put bags in a trailer and go to a bus in which we had to wait for at least 35 minutes. This is not good enough.This is first time I have been on this bus but apparently the wait like this is very common.I must say that you should go back to taking us to airport in rental car.