MalagaCar.com reviews - Page 113

Have hired cars from you for a number of years with excellent service and total satisfaction.However we hired a car which was group c from the 10th June until the 24th June only to find the air conditioning did not work properly as it just blew out warm air. It was hot and therefore very disappointing this time around

Reply by Malagacar.com

Dear customer

Thanks for your words. We are sorry the air conditioning was not working. Did not you call us? If a car is not working properly you can always change it and not wait when the rental period is finished.

Regards
Alberto

We had a car from Malagacar for 7 weeks (for the 8th time), as always top service.

Good day Senior Alberto. Customer No. 248650 With booking No. 782046 I booked Group D at a price of € 803.10 plus petrol. € 1100.00 was debited from the credit card. I have made more than 34 long-term bookings for over 10 years, and older cars are always offered to me. For example, in January an Auris with 79500 km in a desolate condition. I refused to accept it and had to wait a very long time for another vehicle. In May, an older car was offered to me again. I complained and was simply left standing until I got a flawless vehicle after a long time. Years of loyalty unfortunately no longer count. You informed me in 2015 that you would make a note in the system that I would receive newer cars for my long-term bookings. I now ask you to enter a note in my account for my further bookings. The cars are also not clean inside. However, you will receive every car back clean from me, as I live in Alcaucin and always clean the vehicle. I hope that I will be better served in the future, despite the strong rush. Best regards Clemens

Malagacar.com, Simply the best...

We rented a BMW 216 Diesel for about €33 per day. I think it's a really good price!! Maybe we were lucky, but we got a new car that was really fun!! Economical in consumption, good for families (we were four), great air conditioning..:-). Since we got our luggage pretty quickly, we were the first to pick up, which took about 5 minutes, and it took more like 2 minutes to drop off. The credit card was charged correctly, so everything was great. Gladly again!!

Never again!!!! A disaster from start to finish-booking not found on computer so stress of having to book again-very little help from call centre. no one told us that the shuttle bus was a walk away from the arrival terminal at the end of a long dirty,hot tunnel. Sister needed assistance-buses old and packed. We were given a number at arrivals but nowhere did this have anything to do with who got on the bus first or would be helped in order at the desk. All desks said VIP-full package ,which is what we had!! Took over an hour to get the car and the booking numbers on the screen had no connection to anyone's booking numbers waiting to be served. A mess!!! No one checked the car with us on departure and no one checked the car on arrival either. Management have a lot to sort out before they advertise such an amazing service!

Reply by Malagacar.com

Dear customer,
 
We are sorry you were not happy with the service. After study your case and read all the conversations, I can see:
 
you tried to book a car under an email address, which was different to the email used to send us the email asking for your booking so this is why my colleague didn’t find the form. If you think this is a big mistake, please accept our apologies.

If you read the term and conditions, the words ”After collecting your luggage at Malaga airport PLEASE NEVER GO DOWNSTAIRS. After the sliding doors you will find one of our representatives waiting with a Malagacar.com sign WHO WILL ASSIGN AN IDENTIFICATION NUMBER TO ENSURE YOUR TURN IN THE MINIBUS AND OUR OFFICES. PLEASE NEVER GO DIRECTLY TO THE BUS STOP WITHOUT HAVING BEEN RECEIVED BY OUR STAFF” can be found so We indicate We are working with minibus service. If you pick a car up in the terminal you must go to floor minus 1 or minus 2 and the walking distance is longer. I don’t know if the tunnel was dirty but that complain must be sent to Aena and not to us.

If you think the system is not working and the number given is not valid, you are not correct so We have a tracking system and we know perfectly you were met by my colleague at 19:50:59 and again you were taking the bus at the  tunnel at 20:05:56.

All desks are not Full Pack desks so only desks 1,2 and 3 are full pack desks. Desks 5, 6, 7, 8, 9 and 10 are not Full Pack desks.

The contract was printed at 20:49. You are right you had to wait a little bit but you rented a car at rush time. The screen was not working that evening but the customers were called in order of arrival and kind of booking pack.

The car was not checked because the car was rented with full insurance and was not checked again when was returned because, again, the car was rented with full insurance.
 
Regards,
J. Alberto Anglada

We made the reservation online for five days. We arrived at Malaga airport and a guy with the Malaga car sign told us that we had to leave the terminal and go to another area where the van was waiting to take us to where we would pick up the car. We waited twenty-five minutes for them to put us in it, constantly giving priority to larger groups than to groups of two people... Until I complained and they put us on the next trip... The airport was chaotic... Total for a journey that if we had known we would have arrived at the office earlier by walking... Then there we waited almost half an hour... We had the full rate and that you don't wait for delivery was not the case... At all counters it said full rate. From the time we left the terminal until we picked up the car it took an hour and when we left there was a horrible queue... Otherwise we took a Megane or similar and they gave us a Fiat Tipo with a dent in the grille and some dents... The delivery was very fast, we left the car, the girl who attended us was very kind and a microbus took us to the airport immediately. The pick-up service was long and heavy but the delivery and transfer were perfect.

Response from Malagacar.com
Dear Mrs. Cuesta,
Thank you for your comment. Please indicate your reservation or contract number so that I can see your case.

Thank you,
J. Alberto Anglada

The total lack of air conditioning on our recent two week hire of Renault Megane 7693 HWN made our driving experience of your car very unpleasant This was from the 3-17 June This is on top of our two week hire last September when on day two the car needed topping up with oil. This makes us very disappointed with your Company's service!!!

Reply by Malagacar.com

Dear Mr. Skinner,
 
Thanks for your opinion. We are sorry you were not happy with the car but the car was picked up in perfect conditions and it is rented at the moment by another client who I have just called and he says the air conditioning is working properly.
Anyway the car will be checked when this is returned.
Regards,
J. Alberto Anglada

Used malagacar.com for the first time during my recent family holiday. Book in very fast as was drop off. Take their full package was worth it. GREAT COMPANY WOULD USE AGAIN .

Have been using Malagacar for maybe 15 years, often two or three times a year. Never ever any problems of any sort, and prices always unbeatable. Yes, they are off-airport and one has to walk round to meet the minibus, but that and their speed of check-in far outweighs the long queues for the on-airport operators and their tedious check-in and attempts to sell extras. And as for Returns - just a quick 'look at the fuel gauge' and all done, and how many times has the guy said "stay in the car and we go now to the terminal". Always recommend to family and friends.