I booked 2 Citroen Berlingos for our week's holiday in May and got a very good price. We were given the Fiat equivalent which was equally good. There was a problem initially as we hadn't been told that the base was off-airport, and 7 of us were trying to get on the same transfer bus. We had to wait for about 30 minutes for a minibus transfer (eventually we split up). Collection of the vehicles went smoothly. We liked the half-tank to empty policy and felt that we were not being ripped off on fuel. The vehicles were nearly new. After that, all went well. On return we dropped the passengers and luggage off at the airport and only the drivers returned the vehicles and required transfer back to the airport.
Advice : Advise hirers that only the drivers transfer to the depot and they then return to the airport in the hire vehicles to pick up the remainder of the party and the luggage. This would reduce congestion on the transfer minibuses and in the depot.
Reply from Malagacar.com:
Thanks for your email. I am sorry you thought we were inside the airport; for us is really important the customer knows perfectly the procedure and this is the reason why in the booking confirmation you can read:
"After collecting your luggage at Malaga airport, PLEASE NEVER GO DOWNSTAIRS. Follow signs for the exit and after the sliding doors you will find one of our representatives waiting with a malagacar.com sign. They will identify themselves as an employee of the company. Please remember that we are "malagacar.com", as there are some other companies that claim they are called Malagacar, but this is not true. It is important that you assure yourself that you are renting with malagacar.com and not with another company. It is very easy to recognize us as our logo can be found on the contracts, uniforms, car keys, mini bus, etc."
We are working really hard as we like our customers to receive the best service from us and we always promise the best value. We do our best and generally the service with our shuttle is faster than the service given by other companies with offices inside the terminal.
We are really happy you enjoyed the service and thanks for the comment about the minibuses so we improve every day.
J. Alberto Anglada
From: Colin Tait
just returned my car from a three day rental and have just booked up for a twenty eight day rental in august. enough said.
From: Martin Schofield
Everything always runs very well. The shuttle service, the vehicle handover and return completely smooth, friendly staff. Simply very good and highly recommended.
From: M. Lorenz
Good service, quick pick up at the airport and pleasant people at the reception.
Car as good as new! Good amount of fuel for the first days.
From: Jean Matthijs
Thanks for this newsletter. I am well aware that you only charge for half a tank - this is exactly why I always hire from you and not the many other firms at the airport!
Please keep up the good work!
From: Simon Brew
Your driver brought me back to your office to collect my mobile phone!
Would you please report to your management that you have a very happy customer - the service I have received from all of you at Malagacar.com is much better than we should ever expect.
A very big thank you to all of your staff.
From: Peter Armitage
I have rented here already several times vehicles (tomorrow morning again)
The service is excellent, the cars are always top
From: Lothar Huth
I have used most car hire companies operating at Malaga airport, some are ok and a few have cars which should not be on the road. Decided to try malagacar two years ago and not used any other since. The service is excellent, the cars are well maintained and the prices very competitive. Sometimes there is a wait at the pickup point but on return they drive you to the airport terminal in the hire car if the courtesy bus is not at the depot - brilliant. Would definitely recommend
From: Janice Reid
We rented a car during Easter; very economical price, service, care, friendliness all unbeatable. The only downside is the subject of tank half full / empty, but in the end is less important, since the service is so good that it makes you forget that detail.
From: Mª Del Mar Negro
Market Leader on the Costa, quality cars, upgrades where possible, speedy pick up and return service to the airport and competitive prices, a business that cares about its customers.......
From: Andy Stothard
Address: Av. del Comandante García Morato, 34, 29004 Málaga.
Telephone: +34 952 17 60 30. E-mail: firstname.lastname@example.org.
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