MalagaCar.com reviews - Page 114

Hello. I want to ask if I rent a Seat Alhambra diesel 7 seats with insurance from 9 October to 17 October 2017 must I own a credit card?

Reply by Malagacar.com
 
Hello!
If you take out the additional insurance, you can pay with Visa Debit Card or Mastercard (Electron, Diners or Maestro are not accepted).
 
If you would like to pay in cash, we always need a credit card as guarantee and as well you would have to take out the additional insurance. Full terms and conditions you can find at http://www.malagacar.com/uk/terms-and-conditions.html.
Kind regards!

I am very dissatisfied with you and your handling of customers. While I was parked, someone drove into my car. The person who caused the accident took all the blame and noted it in the accident report. His insurance must take on the damage. Nevertheless, more than half of my deposit was withheld, despite full insurance. No one responds to my letters to Malagacarcom. For me, this is completely unacceptable and uncooperative behavior. I am not at fault and want my money back. If the process is still in progress, just let me know. Otherwise, I have to contact the insurance company of the person who caused the accident myself. I am very disappointed with your behavior. I would not have thought that, especially since I have rented cars from you several times before. As long as nothing happens, you seem to be quite okay. But if something does happen, you act completely unqualified.

Reply from Malagacar.com

Dear customer, We can understand it was not your fault but we have to wait for the other vehicle's insurance to recognize payment. The car was rented to you with an insurance with excess so you are responsible for any damage while we have news from the insurance company. We will be in contact with you. Regards, J. Alberto Anglada

Using for the last 8 years- always makes out trip to Malaga perfect. Would recommend them every time.

On the whole we have been very happy with Malagacar.com. We have used them for years and just returned from a 10 day rental. The only thing I would like them to do is be a bit clearer about what cars belong to which group. We turned up with our booking paperwork stating that the group was "C/E" car model "Toyota Auris D-4D Live Eco B111" or similar When we arrived we were given a VW polo which was too small for our family of 5 with luggage. Asking to try the Toyota Auris as per our paperwork we were told that the Toyota Auris was actually in group D and would cost an extra 30 euros for the 10 days. Paid the 30 euros without a fuss as you are inclined to do at the end of a long journey but was disappointed that what was stated on the paperwork was not what you got, without extra cost. If someone from Malagacar.com wants to discuss this discrepancy then our booking no was 807876

Reply by Malagacar.com
Dear customer,
I think there was a misunderstanding so you booked a group CE and had to know the car was a small 5 doors car with a Min 1.4 L or 90 HP GUARANTEED.

Regards,
J. Alberto Anglada

We rented a vehicle from July 10 to July 19, very good reception from the company staff. The only small problem, the vehicle we had did not have central locking, and we had a tablet stolen, so be sure to check the closure of each door.

Ourselves and other family members have used Malaga car countless times for many years. We have never had any problems and have an exemplary track record with them, often recieved free up grades upon arrival. We are currently in Spain having rented a Renault Megane. Unfortunately today, during a trip to the beach, on our return the car had a flat battery. We phoned the contact number and Malaga car were more than helpful. We pin pointed our location and were told a tow truck would arrive in 30-40 minutes. The tow truck did indeed arrive within the 40 minutes, which we were really impressed with. The mechanic quickly got the car started again but when he looked there was no indication at all of why the battery had gone flat! There were no lights left on as we hadn't used them, or the radio! as was checked by the mechanic at the time. We were told over the phone that there would be a charge for call out. We are a little disappointed as there was no actual reason why the battery had gone dead. We are hopeful that Malaga car will look into the fault on this vehicle before deciding to charge us...

Hired a car from Malagacar.com from 5 July for 10 days. Found staff pleasant and efficient. The whole process of being picked up at the airport, checking of paperwork and then being shown hired car was carried out promptly. The same can be said on returning car and transfer back to airport. Will certainly use Malagacar.com again on any future visit to Malaga.

WARNING I have been renting a car from malagacar for 5 years about 3a4 times a year, never had any problems but the last year the deposit return on my credit card takes at least 30 days. We rented a car from June 28 to July 3, no full-time packet so always €800 deposit was known but now for convenience or just €1000 deposit wanted to do they had no explanation for that. But okay no big problem and car with. Upon returning, no one wanted to sign for correct delivery but after 10 minutes of walking past each other, got a signature. After 7 days of homecoming, I was surprised that there was no deposit return. I emailed why it takes so long again? Had a nice email back with their apologies that it took so long that is not the normal course of events they told me but this had already happened 3 times before. Then you would think they would fix it right away but I am now 14 days later and the deposit of €1000 has not yet been returned. Contract taken with signatures also does not help. Mail is also no longer answered. Called credit card company and they could not do anything about it either. So people do what you want with this info but be warned of these practices and look further And ALWAYS have them sign when returning

Reply by Malagacar.com
Dear customer, We are really sorry for the incident but please talk to your bank so the amount is not blocked. After a few days the car has been picked up the money is unlocked automatically.
Regards, Alberto

We rented a Nissan Qashqai 4x2 (GROUP XC) from Malagacar.com from 13.07.2017 to 17.07.2017. We deliberately chose the Full-Pack rate (258.17 EUR) instead of the Basic rate (approx. 150 EUR) because we wanted to avoid the usual renegotiations of rental stations about previously unmentioned price surcharges. I had deliberately stated that I needed the car only at 8:00 am, as an EXTRA CHARGE of 35 EUR is due for a rental between 11:00 pm and 8:00 am. The arrival time of our flight was scheduled for 7:25 am. The remaining 35 minutes until 8:00 am were planned for picking up the suitcase, finding the shuttle stand and possibly a coffee. Now, of course, the eager landlord dutifully reported at 7:21 am where we were staying. This call and the alleged waiting of the shuttle since 7:20 am was then charged to us with 35 EUR for pick-up before 8:00 am, although our flight was delayed and we had no possibility to use the shuttle before 8:00 am. When I objected that we had only ordered the shuttle for 8:00 am, it was replied that the surcharge was usual and it counted when the plane was announced and not when I wanted to come. This is exactly why we had chosen the Full-Pack rate to avoid this scam and the associated stress due to unnecessary discussions! After we spent the first 15 minutes of our vacation with a nerve-wracking and pointless discussion in broken English, it became too stupid for the landlord and he offered us an upgrade to a Toyota RAV4 (GROUP XK) in return. In order not to collect any more negative impressions, we agreed. The vehicle was in technically and optically very good condition. The return was also unproblematic and fast and the shuttle on the way to the airport was also okay and timely.

Reply by Malagacar.com
Dear customer, Thanks for your words and we hope you have enjoyed your holidays driving your brand new Toyota Rav4. About the out of hours charge don't worry so this amount will be refunded.
Regards, J. Alberto Anglada

I have now booked here for the 6th time. It always worked wonderfully and reliably. From pick-up to return. Again and again.