MalagaCar.com reviews - Page 116

Again an excellent service ( 12 + years usage ), easy paperwork process, no queue, Car brilliant ( 1km on the clock ). Easy return and airport transfer. Never look anywhere else.

What great service. I had entered an incorrect flight number and the flight was delayed for three hours and we arrived at 10.30pm but the representative was still there waiting on arrival (remember its in the hall not outside and the rep wears an orange overall) Following a short walk to the transfer bus we were at the Malaga Office in minutes - no queues!. We were dealt with quickly and courteously and our car was superb in every respect. Importantly there was no pressure to buy upgrades and no queues. On return we filled up in Fuengirola as there was no pressure to have the car full to the brim i.e. no extra charges that are often levied by other companies. Also there was no long wait and we simply got out of the car and queued for the minibus (the car was inspected but not scrutinised with a fine tooth comb) Transfer to arrivals only took ten minutes. I would never use any other car hire company when flying into Malaga Airport. If you want a stressless car hire experience then you use Malagacars.com. Thank you to the Malagacar.com 'team' - you enhanced out lovey holiday. Doug, Shirley, Mike and Marian

Super service! Fast, friendly, uncomplicated.
Always again.

I took the full pack to be calm and not have to give a credit card imprint or have debit/credit card problems. Pick up and drop off without problems, fast, efficient. The employee even quickly accompanied us to the car. I had a Fiat Panda because I specifically requested a 5-door car. The car, with 42000km, was quite damaged and stained inside, and the sensors must have taken a hit because during turns on highway ramps or descents all the orange lights came on... well, it did the job, but I still expected a car in better condition. Nevertheless, I recommend Malagacar because there are no headaches.

I have used your car hire for over 8 years approx 5 times a year. I have recommended you to friends. You have always been an excellent company. However, this past year (since you seem to have expanded and maybe changed how you operate), there have been problems with the way you check your cars! Customer safety should be a PRIORITY. Problem no. 1 Last year a front tyre was ripped in one area right through. We only noticed it the second day. This was an old split and you should have noticed this when you checked the car. It could have been very dangerous for us. We had to put the spare tyre on. We informed you about this on our return but you didn’t seem concerned. Problem no. 2 We recently hired a Mini Countryman from you. We had a puncture. There was no spare tyre or repair kit. We had no choice but to continue driving as we were heading to our holiday home and it was evening. Consequently, the tyre was in shreds! We phoned you but was told we would have to come to Malagacar by taxi to pick up another car - we told you we were flying home the next day plus it was almost dark! There was no way we could do this. So we had to phone again the next morning. A pick up truck came for the car. We were told to get a taxi to the airport. Bearing in mind we were over an hour from the airport and up in the mountains this would have been impossible! Luckily my friend took us to the airport! When we explained about there being no repair kit, you apologised and went into the garage and had ‘words’ with a member of staff!! Problem no. 3 A friend of mine stayed at my house and we recommended you for car hire. Their battery kept going flat. It went flat in the day they went home. They had planned an early start to spend the day in Malaga. This was cut short. I have emailed you twice but had no reply, hence my comments on here. My question to you is - can you reassure me that you will do safety checks on your cars? I don’t want to stop using your car hire company but since you have expanded you don’t seem to check your cars properly or have adequate customer care when things go wrong.

Reply by Malagacar.com
Dear customer,
Thanks for your email. I must inform some Mini and BMW cars are not equipped with spare wheel and/or kit so nothing is wrong. About your friends car please let me know contract number or booking number in order to check what happened.
Regards
J. Alberto Anglada
 

After one month, malaga car don't return me my coins because I have to change my battery during the trip.NO CUSTOMER SERVICE!!!!

First time using malagacar.com and will have no hesitation in using in 2020 when we return to Malaga. Staff very professional upon registering to collect vehicle.New and very clean car supplied easy process at collection and return. Pick up and return to airport very well organised and efficient

We have been using Malaga cars for the past 10 years and have had no complaints until recently. After picking our car up on Sunday 28th April 19 we went to play golf and unfortunately the car was broken into whilst we were on the golf course and 2 phones were stolen and the lock was damaged as a screwdriver was used to break in. On Monday we took the car back and it was swapped immediately and we thought all was well until we came back to England and Malaga cars charged us £1000.00 for the damage. We complained and they refunded some of the money but they are still withholding £240.00 which we believe is completely unfair as when we took the car back on the Monday morning at 11.20 it was put back out on rent at 12.15 so there couldn’t have been much damage and the damage wasn’t caused by us at all. We have continually tried to contact Malaga Cars but they are not answering our emails.

This comment follows my posting on the 10th May. Malagacar eventually forwarded a credit in respect of our deposit a week after us arriving back in the UK. The only problem was that it was short by £260.00. Despite 2 further emails over a week asking for a reason - NO RESPONSE. This appears to be a company / business that is happy to take the good news and be OK when everything goes without a problem, but when a problem arises, they ignore it and hope it goes away. The measure of a good business is one that deals with problems, puts the customer first and doesn't just talk abut good customer service but actually provides it all the time. Very Poor and hopefully my 3rd email will finally get a response.

We have already made 8 reservations through malagacar and have always been very satisfied in all respects. However, on the last one there was reason for dissatisfaction. We had a flat tire, which according to the rental contract was also repaired at our expense. Unfortunately, the spare wheel was also flat and I had to leave the car jacked up on the side of the road and lost 2 vacation days. Extremely annoying!