MalagaCar.com reviews - Page 117

First time hiring a car in the Costa del Sol and only my second visit to the area. I had no prior knowledge of companies,however I made my booking with Malagacar as they offered an all in price, what you see is what you pay and a like for like fuel policy. This is in stark contrast to the majority of companies who just look to rob the people visiting for as much as they can get away with. Upon arrival a representative was waiting who told us the way to our shuttle pick up. Being taken away offsite is a bit concerning, but in actual fact it is just a three minute ride, practically across the road. Served promptly by a friendly lady as soon as I stepped into the office. A slight problem with her computer, but we were quickly sorted out and given keys to a very smart, tidy,new Skoda Fabia. I had booked a Toyota Aygo, so this was an upgrade! The car itself was great for it's purpose even on uphill motorway it kept it's pace. I'd actually recommend the Fabia. We saw the coast between Almuñecar and Estepona whilst staying in Nerja and it only cost €40 in fuel. The service at drop off was just as friendly and efficient as when picking it up. Quickly boarding the bus at at the terminal just ten minutes later. Five stars, and highly recommended. Don't be taken in by cheap deals on travel comparison sites. They are never what they seem.

The fact that I have hired cars on five occasions from them this year is surely evidence of the high service levels at malagacar.com. We now qualify for a loyalty discount which demonstrates excellent customer loyalty. No complaints and would recommend. A suggestion for the future maybe to issue a loyalty card allowing priority collection.

For many years now, I have regularly rented from MalagaCar and have always been satisfied with the service and - of course - the low prices (apart from minor issues). However, this May I had several unpleasant experiences, and I hope they remain exceptions.
The employee at the airport was not there at all (which someone from another rental company confirmed), then it took half an hour for a bus to arrive, at MalagaCar only one counter was open at all - and that with the restriction "Full rate only"! Even though no one with a full rate was present, we others were not served. Finally it was our turn and in the end we received a car with a defective door lock on the driver's side, which the employee fetched from the very back (workshop?), parked and immediately disappeared. Since the car was open, I only discovered the defect at a stop 50 km further on, so that an exchange would have been associated with great inconvenience for me.
I have no problem with the cars not being brand new, I can't expect that at these prices either, but to be handed such a car without a word about it is not okay. I don't even want to talk about the unfriendly treatment by the employee....
As I said, I hope this remains an isolated case because otherwise I have been a satisfied customer so far and would like to remain so. But if you are only treated correctly when booking the new full rate, then that would be a reason for me to switch.
I give four stars for previous experiences, actually it would even be five, but because of the experience in May that is no longer possible.

Never again. Arrogant staff. Be careful of your belongings. A few dishonest members of staff. Let's see if they post this. If not it will be posted elsewhere.

Very Friendly staff and helpful will use their service again, as we visit Spain a lot.

excellent service, from start to finish was upgraded to a lovley bmw, it was our first time to drive in spain so we were a little nervous not knowing where we were going, the rep was so kind she spent ages with us inputting the address of our accommodation into the gps (as we didnt know how to use it) this was such a help.

First time of using Malagacar, have used some of the opposition in the past. Check in was easy and quick, however could not find the car initially. Corsa was well used 40,000+ on the clock, and lacked power up in the campo hills area. Overall a reasonable experience for price against quality. Probably would use this company again based on other reviews. Maybe I was just unfortunate.

I can't recommend Malaga cars enough and it's by far the best car hire company in Malaga, we used them in early July and was given a complimentary upgrade on the car and baby car seat. We will definitely be using again in 2017.

Excellent, efficient service, car was exactly what was specified brand new with sat nav. Even dropped us off at terminal in the car so we didn't have to unload luggage for courtesy bus. Advice, just exit terminal when you arrive as if you are leaving airport, a rep will be there at arrivals and direct you to right and down tunnel under terminal for courtesy bus to their depot. Won't hesitate to use again based on recent experience. Buenos! Gracia

Once again another great experience using Malagacar for two weeks this month. Have always used them for car hire in Malaga. Great cars service & value. Thank you.