MalagaCar.com reviews - Page 118

Having rented dozens of times, the quality has become miserable. Never again here.

Malagacar.com's response:

Dear customer,

Thank you for contacting us. Please let us know your customer code or reservation number by sending an email to your email. We cannot find the rental.

Best regards

First class service, shuttle and handling top...couldn't have been better. The car had a mileage of approx. 12,500, was easy to drive and was very clean inside. Gladly again !!!

Great service, competent staff and a big surprise: car upgrade --> a new A-Class was ready and waiting! Next time we travel to Andalusia, we'll go with Malagacar again!

WOW - What an amazing company and believe me I travel a lot and this is always an issue with traveling. The push for the up sale, the waiting and just really the lack of service. NONE of it. We arrived at 23:30 and it took less than 10 minutes when we arrived at their location to get the car and go. The pricing is good and the car was very clean and very new. I highly recommend anyone to this company.

First time I use this company and I will not come back. The sales assistant was so rude. I had a suggestion for improvement and he told me that’s not his department. Then he took my passport and license but never returned them back or gave me the sales contract. Now I have to drive back to Malaga airport in the middle of my holiday to fetch my personal documents back

Very affordable. Would like to have more discount through promo code. Prices have risen a lot for you.
 

Last summer I rented 2 cars, 1 car with fuel half empty, 1 car with completely empty tank. I had to fill it up after 1 km as it was really empty. I sent an email notifying Malagacar, no reaction received.At the return of the car I only put in 20% of tank in order to have sufficient to return. Malagacar then charged my creditcard for filling it up as their policy is half/half....but mine was empty. I complained,showed my petrol ticket of filling up just around the corner at the first day.....they refused to even apoligze. I've neve come accross with such incorrect reaction and will advise nobody to use MalagaCar.com. Apart from that fact, the whole reservation system which you have to fill out before renting it is completely useless as they ask you to everything again upon arrival and you have to wait hours and hours to get your cars.....travelling with a small child I will NEVER use them again.

I have been using Malagacar for quite some time and they are a great company to rent from. Unlike other rental companies they are transparent and they will look after you. I do not need to look anywhere else because I know that it will be a positive experience with them.

Theres an Argentinian guy working guy. He attended me with a very bad attitude. He acted like if he giving me the car for free. By the way, at the end I didn't get the car. He made me go back to airport with my suitcases, get a bus, go to Marbella, go back again to airport & never got the car. Hes a bad guy. Bad person. He doesn't deserve to be facing the public. He gives a bad picture of a great company. Cause I rented there (Malaga airport) before, never had a problem. But this time, it was & going to be, my last time to go to that office & see that miserable face.

The staff is very unpleasant! No damage was noted on the contract although the car was in very poor condition. There were dents and scratches everywhere!! The fuel tank was supposed to be full, but it was only 3/4 full! I had to go back to the office twice to get it corrected, and the employee was very unpleasant. What is shown on the website gives the impression of impeccable service, but that is not the case — quite the opposite. I want compensation.