MalagaCar.com reviews - Page 119

Quick efficient rather cheap, i recommend

I have received disgusting treatment from the attendants. Not even a dog can be treated in such a way. They are definitely not what they presume. Don't try to call the manager because it didn't give me a solution either. It is understandable that they are in high demand and cannot give you the attention you deserve but the treatment they give is intolerable. The only one who really treated me well was usually the driver of the transfer to the airport. It should be remembered that the office is on the outskirts.

Thought this was a good car hire company but has disappointed Firstly I like to explain the reason for the poor review is purely due to not being paid for something I had to pay for that I normally would not. We hired a car from Malagacar.com in July for 11 days in which overall had a good experience. The issue arose during the trip because the oil like came on which obviously was an issue. I rang the help line who gave me two options. Either drive the car from Estepona to Malaga to let them top up the oil or I buy the oil and claim this back. I decided to buy the oil. After checking the type it took me driving to 3 separate petrol garages before I found the correct type. They also only had a 5 litre bottle and not the 1 litre which I needed. I paid for this , kept the receipt and when we returned the office took a copy of the receipt. They confirmed I would receive the repayment for this in a few days. It has now been 5 weeks since we returned and no refund even though I have chased this through the website. Kevin Snaddon Ref 1256837 Car hire 01/07/22 to 11/07/22

Very efficient car hire company. Friendly staff. Hassle free process. Collected at the airport, a few minutes later, dropped at their office to collect the car. Left in an almost brand new car within about 5 minutes. Dropped back at the airport after returning the car. We will definitely be using Malagacar.com from now on. Super service. Thanks.

Super fantastic car rental. We use them every time we go to south Spain. We had a very bad situation but MalagaCar did everything to help us. They always do everything to help the customers.

Delighted with the service. Most importantly..no hidden fees and scams.Quick pick up and drop off of the car.I have never had such an easy rental.Highly recommend.

just back home august 2022. this was as smooth operation as i could have imagined. 10/10 Matt, UK. reccomended.

I am a loyal customer, every year I rent from malagacar. What a surprise this year! I was asked for a deposit on my credit card! I asked to change category, the manager charged me extra! The person at the reception was sorry and confused. The manager was terrible! No commercial sense and especially contemptuous with the customer. It's the first time I've been welcomed like this at malagacar! A piece of advice: go elsewhere...

Response from malagacar.com :

Dear Karim,
We are sorry that this time you did not like the service for the only reason that you paid for the service you needed. In other words, if you wanted a better category car (instead of a group A, you wanted a group C), it is normal that you had to pay a small difference.
Thank you
 

We used MalagarCar for our holiday in Andalusia and we had no problems at all... or almost none. The service is fast and really advantageous compared to other rental agencies. The car we got was clean and matched the range offered by the agency when we booked online. The small problem we had with the agency was when we returned the car. At the time of booking, it was stipulated that we had to return the vehicle with the tank half full, which we did. However, the agent initially refused to allow us to return the vehicle because, according to him, we had to return it with a full tank. Luckily, we had taken a photo of the dashboard when we collected the car. The agent was therefore obliged to accept the vehicle. The story doesn't end there, because two days later, when we returned to France, I was charged €51 in addition to the rental fee. I don't know the reason for this amount and I'm still waiting for an answer from the agency which, to this day, hasn't replied. A piece of advice if you choose this agency, take pictures of the whole vehicle when you are given the keys.

I rented a car for two days and was very satisfied with their service. They picked me and my friends up at the train station and drove us to their office at the airport. The car was in great condition and easy to drive. On our way to returning the car we were a bit late because there was a traffic accident and people at Malagacar had no problem waiting for us to come and drive us back to the train station. The prices of renting are good. They are well organised and also have a great response time on the e-mails. Would recommend.