MalagaCar.com reviews - Page 120

We have already rented a car 6 times and are already looking forward to the beginning of January when we will take over a car again for many weeks.

We rented a car for 3 days and a huge satisfaction. Everything went perfectly well. In a moment we had the car keys and we could go. I highly recommend this rental. Lenka Audyová

We have booked with malagacar.com several times and have always been very satisfied. Unfortunately we cannot give 5 stars this time, because upon arrival on November 1, 2021 we had to wait one hour for the vehicle. At times only 2–3 counters were open. Moreover, our car had damage to the windshield blade that we only noticed in bright backlight. It looked as if it had been sandblasted. We tried to clean the glass in various ways—unsuccessfully. Driving in bright backlight was very uncomfortable. License plate: 2483KXP. The vehicle will be returned on November 30. Despite the 3-star rating we will book again with malagacar.com. Thank you for taking note of our concern.

When we first rented a car from you we were very happy with everything. The next time (june/july) we had to shorten our rental period due to death in the immediate family and we had to return home earlier. I contacted you and asked and was told we would get a refund for the unused days. I did as we were told and sent you an email after returning the car, telling the day and time of the return. But than nothing happened. I contacted you several times in july and august, but got no other info than it was sent to the administrative department. I asked how to get in contact with them, but no response. We have bought a house in Spain and would be frequent customers if this was sorted out, and asked for a voucher to be used for a new rental instead, to make it easier on your part, not to have to refund money, but still no response. Why does it take so long, why no reconnection with the customer? Please handle this, and we would be happy to rent with you again.

A great company! For many years we have only rented our car there. (We used to rent it from another one.) Clear, comfortable and cheap. I recommend it, you won't find a better one!

I rented a car from you in September and October. The prices were very competitive, both cars were in excellent condition and the staff very friendly. However the queue to pick up the on both occasions was long . It took nearly an hour in October. I’m flying into Malaga airport again in April and would like to use your company again but would like some assurance that I will not have to wait as long again. I was surprised that each member of staff took the customer to their car. Could one person be designated to do this? Online a suggestion.

Rented a car again for 2 weeks. We are very happy with the service and the price. The price is right. Satisfied for the sixth time with malagacar

malagacar:

Hello,

Thank you very much for your comment. We are happy to be able to help you with your visit to Málaga.

Yours sincerely.

I would like to follow you to get a discount code as we are coming to Malaga next July but I am not on Facebook, Twitter or Instagram. Is that possible? I used to use you all the time 7-8 years ago under alan(.steele@ but our friend sold his villa.

I am very disappointed. Long waiting time for shuttle, booked automatic car but received a manual one. No alternative offered. Booked GPS but did not receive it. On the contract an additional driver is mentioned whom I do not know.

malagacar.com answer:

Dear Gabriela,
 
Thanks for contacting us. I can see your flight landed at 15:18 and at 15:54 You were met by my colleague at the airport. At 16:20 the contract was signed so We think there was not waiting time or at least a long waiting time.
 
About the car, you have been given the car requested by You and that was a manual one(group CE is manual and group CF is automatic). In case You like to have an automatic one I can give you a quote and You can come to the office in order to change it.
 
About the GPS, you are right this was requested in advance so I will check why it was not given. Please let me know an address where You are and We will bring You one.
 
Regards
 

Would recommend, good price modern cars. And even though not in the airport building very quickly transfer, very pleased with the service.

malagacar answer:

Dear Stephen,
 
Thanks for your comment which is welcome. We are working so hard in order to do the best for all our customers, so the customer service is really important for us.