MalagaCar.com reviews - Page 121

4.6 out of 5.0 based on 2657 reviews.

Have been using Malagacar for maybe 15 years, often two or three times a year. Never ever any problems of any sort, and prices always unbeatable. Yes, they are off-airport and one has to walk round to meet the minibus, but that and their speed of check-in far outweighs the long queues for the on-airport operators and their tedious check-in and attempts to sell extras. And as for Returns - just a quick 'look at the fuel gauge' and all done, and how many times has the guy said "stay in the car and we go now to the terminal". Always recommend to family and friends.
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)
Very fast processing at reception and return, transfer to and from Malaga airport quick and hassle-free. After a flat tire, our Alhambra visit on Sunday afternoon 150 km from Malaga was saved by a local service partner in just 30 minutes. Many thanks again.
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)
Booked through malagaairportcarhire got a confirmation from malagacar - are they one and the same? Left a review for the former but no response. Booked on the 13th June, but couldn't book for this day (plane landed at 22:35), so booked for 00:00 on 14th June. As the available times ran 00:00, 00:15 and so on through 14th June, it is obvious I needed a car for the early hours of 14th June. I was travelling when I got the confirmation, so didn't notice that the booking had been made for 23:59 on the 14th June, i.e. 24 hours after required and 24 hours after my requested time. The rep at the airport seemed ti be disinterested even before finding out our booking hadn't been made for that day. The solution? We could make our own way to their offices, but there may not be a car available! Not very useful. A rep from a different company seemed more concerned. We made alternative travel arrangements and cancelled the booking by email. And no further response from the company. Poor service!!

Reply by Malagacar.com

 
Dear customer,
 
Thanks for your review. We are sorry you were not happy but I must tell you the booking was made at 10:41 and the booking was confirmed at 12:17 (95 minutes later). You are right my colleague wrote in the system 23:59 on 14th but this is a mistake. We are making between 300 and 350 rentals per day so We cannot be checking the flight numbers per booking. Did you give the booking number to our representative person at the airport? If this is, could you let me know at what time did you arrive in order to check who was working that day?
Thanks
Alberto

From:
Submitted:
Web: MalagaCar.com
Rating: (1 out of 5)
Have used Malaga Cars for 6 years and would highly recommend. No long queues in the airport, courtesy bus to premises which is opposite airport. Good competitive rates, helpful staff. Can't fault them. Returning the car can be tricky due to road layout so best to check this out before you return and give yourself plenty of time before a flight.
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)
We got the car with a half tank and an employee indicated that we had to return the car with a half tank. In the morning i went to the gasstation to refuel and returned the car a half tank. Then they write off a amount of EUR 35 for the petrol from my creditcard. I sent a e-mail several times but had no response on my last mail. For me therefore just a bunch of crooks and if we go to Malaga next year then we'll certainly not go to Malaga Car. 

Reply by Malagacar.com
 Dear customer,We are sorry but we think you misunderstood the term and conditions. When you booked the car you chose Basic Pack so fuel policy is half-empty.
Once you received the booking voucher, you could read again:
The person who gave you the car is Vanesa and believe me she could never tell you to leave the car with half a tank of fuel so I think there was a misunderstanding. A money refund cannot be made.
Regards
J. Alberto Anglada
From:
Submitted:
Web: MalagaCar.com
Rating: (1 out of 5)
If you check the car on damage , jou must park the car not between other cars. The employer that give us the car, check the car on damage and he can't see the damage . We are carged fore an old damage that he never can see on the car. The employer that check the car when we came back told us dat we first here something of the damage. We here nothing, buth you take the mony from my credit card?
From:
Submitted:
Web: MalagaCar.com
Rating: (1 out of 5)
Got to say whatever the post good or bad, I have got to give the staff 10/10 for answering All complaints and trying to rectify to situation . After reading some of the horror stories on other sites with no explanation what so ever and rip of merchants.There is a lot of cowboys working at most airport today, or should I say Dick Turpin. thinking of going to Malaga in September, I know what car hire company I will be using. Enoy the so
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)
Last May, I tried to make a reservation at Malagacar and was surprised when they replied that they only rent to people who come by flight or train. I find it SHAMEFUL and I highly doubt it is legal. I am as worthy as any tourist who comes from any country in the world and my money is as valid as anyone else's. I was born in Malaga and I am ashamed that a company with such a discriminatory commercial policy bears the name of my land.

Response from Malagacar.com
Dear customer,

We are sorry for what happened. If you remember when you called us, I would appreciate it if you could let me know so that I can investigate. If we can still help you, please do not hesitate to let us know.

Regards,
Alberto
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)
I have been renting vehicles from Malagacar for several years now. Anyone who doesn't rent here is at fault.
Top vehicles, top prices, top service.
I arrived in Malaga on May 23rd. Immediately boarded the bus from the airport to the station, everything was done after 10 minutes. The return of the vehicle took exactly 5 minutes.
So everything is first class.
Best regards,

Lothar Huth
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)
Used Malagacar for an 11 day hire paying top dollar (full pack rate) recently, but definitely won't be using them next time. Our car was not "new" as they advertise, but had 60,000km on the clock. The interior was dirty & scruffy and the car had a broken parcel shelf + air vent + a front light wasn't working. The customer service man who we dealt with on picking up the car was unwelcoming and offhand, verging on being rude. Even worse, when we were putting our bags in the car prior to driving off, a Malagacar employee drove into the garage and harassed us to move our car quickly as he wanted to deposit his car in our parking space as no other spaces were available ! Totally unacceptable behaviour !!! Malagacar do NOT put the customer first and we expected better, we will book a car elsewhere next time.

Reply by Malagacar.com
Dear Mrs. Begriche,
 
Thanks for your email. We are really sorry you were not happy. The car had 59797 kms (37000 miles) when was rented by you so may be is not a brand new car but neither an old one. The car was inspected and checked by our mechanics in April who certificated good conditions. Anyway the car will be checked again by us when this is returned.
 
About the customer service I would like to know exactly what happened and why my colleague was rude because you say a man was rude but the system says the contract was made by a lady (María Ramirez). The customer service is really important for us.
Thanks for your opinion.
Regards
J. Alberto Anglada
From:
Submitted:
Web: MalagaCar.com
Rating: (1 out of 5)

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