MalagaCar.com reviews - Page 122

We have now used malagacars many times as the service they provide is of a very high standard. The staff are helpful, friendly and courteous. The cars are always clean and tidy and ready for collection.The terms and conditions of the service compare very favourably with other companies. We have no hesitation in recommending malagacars. We will of course be using your company again in the future.

Sir I rent from you every month and I cannot thank you enough new cars the staff are really great, and I would recommend you to everybody thanks for doing a great job.

They claim No Fuel Ripoff. Not true. I carefully brought the car back with appreciably more than the half tank they gave me and still they put the whole amount on my credit card without telling me. Also the pick up from the airport was absolute chaos and the queues at the office were very long and being dealt with with all the customer attention of a benefits office. Rubbish. Dishonest or incompetent or both. Avoid.

 

Reply by Malagacar.com

Dear Mr. Doyle,

We are really sorry for this incident and the amount of 37,80 € will be refunded to your credit card. We claim "No fuel Rip off" and this is true.

When you made the booking there was a technical error that didn't display the different rate packs we offer, so your reservation was registered as “Basic pack” in our system, meaning that the fuel must be paid in advance and return the car empty. When you called on Saturday, my colleague Miguel saw the basic pack was applied to your booking, so there shouldn't be any refund for unused fuel, but I've checked the system and I can see that you were not offered the different packs (please have a look at your booking confirmation), so I understand the reason you were confused and brought the car with fuel.

Please accept our apologies.

Regards, MalagaCar.com

Our daughter recommended the company and so since 2014,we have used them 3 or 4 times each year. We have been very impressed with Malaga car.com for their competetive pricing, speedy transfers and processing and have always had excellent cars without any problems. We will be booking with them again shortly.

Just booked again with this company. We have used them for years, they have always been good value, no hidden extras and totally professional with a good range of vehicles at very competitive prices. Well done Malagacar.com

Would never rent from anyone else, 10 yrs of faultless service. Airport collection and return, initial collection can be busy at times but is that not an indication of competitiveness and quality. Well organised and efficient, communication is easy if necessary. Try you will not be disappointed.

malagacar was recommended to me some 15 years ago and i have used them every year since then and their service is still first class - a few minutes drive from the airport(they collect and return you) first class vehicles,impeccable condition,quick efficient service am using them again this year and recommend to anyone who wants very keen prices matched with super fast service

We have hired cars from different companies at Malaga airport and Malaga car has proved to be the best! Exellent quick service, reasonable prices and no problems with the car.

Just completed 60 days car hire with malagacar,returned car on 29 feb.This has got to be the finest car hire company at Malaga Airport.Everything from collecting car to returning at end of hire went as smooth as clockwork.No problems and no unexpected charges.Plus 5 star treatment at office.If you have tried the rest,now go and hire the best,and get yourselves down to Malagacar.com.

Can really recommend this car-hire company. Everything went smooth (except for the lady at the Airport, that did not show the Malagacar-sign).We Went to Nerja, that would have cost e 130 for a return trip with taxi, now we paid e49 for a car hire, fuel not included. Was a brand new Kia Creed. At return very early 5 AM they returned us to the Airport directly, took only 3 minutes to leave the car, Another 3 minutes for transport. Very nice company, thanks!