MalagaCar.com reviews - Page 146

I rented a vehicle for 1 month (08/2019). A bit of waiting at the airport for the shuttle (only small flaw). Once there, the reception is very friendly and professional. My vehicle (Renault Captur) had less than 7,000 KM on the odometer. On the way back, everything went very well, the reception was still very professional. Quick return with the shuttle to the airport. I recommend MALAGA CAR without any problem.

Perfekt! I booked a Group A car with Full Pack for only 115€/week and got a brand new Skoda Fabia with only 3000km (which is apparently bigger than usual Class A cars like Fiat 500, Toyota Aigo..). Pick up and return of the car was done in just a few minutes!

Dear Malaga car On 14.08.19 thru 28.08.19 I was upgraded in choice to a VW Polo Advance and would comment in the many years of hiring from Malaga Car. the car was superb along with the reception on termination of the hire. Next trip and thereafter, first stop Malaga Car. Many thanks indeed! Agreement 193020107 Kind regards, David Bell

Every year I rent a car several times a year at malagacar and every time it goes great. Sometimes you have to wait a while but that is everywhere. Service and the cars are good!

I payed for an upgrade because the requested car (minivan) wasn't available. I still don't know what the upgrade was except that it was a Mercedes Vito. The car was dirty, both inside and outside. We had to clean the seats with a moist cloth because they were sticky. Malagacar wanted to block 3000 euro on my creditcard but of course the limit is 2500 euro so I had no choice but to take the extra insurance. When they put the car outside, they parked it in everybody's way so by the time we came out of the office at least 8 cars where in the queue behind us and getting really annoyed. My (upgraded) car had absolutely no torque which was really annoying in the mountains so I wanted to check what type of engine we had but ....... no papers could be found inside the car, no insurance papers, registration .... nothing. We decided to use Malagacar because of the positive reviews but were very dissapointed.

Reply by Malagacar.com
Dear customer,
Thanks for your email. We are sorry you are disappointed.
 
You requested a Renault Trafic or similar 9 seater car but we offered you the option available and this was a Mercedes Vito 9 seater so that is the upgrade.
About the cleaning conditions I will check what happened but I can see the car was returned just 2 hours prior your arrival which is not an excuse.
If you read T&C you can see the excess is 3.000 euros so this is why that amount had to be blocked as a guaranteed and this information was shown when the offer was sent to You. https://www.malagacar.com/uk/terms-and-conditions.html
We don’t leave papers in the car by security reasons. The car rented is a 140 HP so enough for mountain but you have to understand you are renting a Minivan and not a standard car so you must bear in mind that the type of driving is different from that of a conventional car.
 
Regards
J. Alberto Anglada
 

Terrible!! Dont hier a car here, i booked full service, payed the amount for full service they give me a new contract because of my delay, now I have a basic insurance.

Reply from Malagacar.com
Dear customer, thanks for your email. We believe that you are confused. You booked a car with Full pack and this is what you rented, a car with Full Pack (Full insurance included). We have sent you renatl contract via email

Regards
J. Alberto Anglada

Exellent ! With best recomendations !

We often rent cars at AGP and booked with malagacar for the first time in May '19 and were pleasantly surprised.

No queues like at the car rental companies in the terminal. The transfer to and from the rental station was quick and hassle-free. The return of the vehicle was also quick and hassle-free.

In the future we will rent here and not in the terminal. The employees there are usually very unfriendly and want to cheat you with additional insurances.

It has also happened several times that our originally booked rental car or the booked class was suddenly not available. For a huge surcharge we could have booked the next higher class. You just have to make a little noise and not let yourself be pushed around - and as if by magic, the originally booked rental cars were available.

At malagacar we feel well taken care of and therefore only here.

Once again Malagacar get a 5* from me. Got a great (practically new Seat Arona) car and it was spotless and in perfect condition. From pick up to drop off was seamless. Staff were very friendly and helpful. I took the comfort pack again as you only pay the booking price at the desk and i find this best value without a doubt. I've booked already for next year and would not rent from anyone else. Thank's again Malagacar, see you next year. Robert

The best company for car hire in Malaga. They are 100% professional and the staff is not just charming, but beyond. Whenever I travel to Andalusia I rent a car with them. Absolutely recommendable. Unbeatable price quality.