MalagaCar.com reviews - Page 147

WE HAVE BEEN USING MALAGA CARS FOR A GOOD FEW YEARS AND ALWAYS FOUND THE STAFF POLITE AND HELPFUL THE CARS ARE ALWAYS CLEAN AND READY TO DRIVE AWAY THE FACT WE KEEP RETURNING SHOWS HOW SATISFIED WE ARE THANKS AGAIN KEEP UP THE GOOD WORK.

My experience over the past eight years renting cars with this company have been great very competitive rates great cars and friendly staff and on arrival at their depot I never have to worry as everything is in place ready for the collection of my rental car .PS there is no rip off with regards to the fuel agreement.

I have used Malagacar 3 times now. I have had no problems at all with their cars or their service. Very quick processing at the office. Shuttle service to & from airport really quick too. Excellent company with great prices.

I am extremely annoyed at being mislead AGAIN by Malagar car hire. In Sept last year we rented a car from them and they used my credit card to take a security deposit. It is best practice that they apply this as holding funds and do not actually charge the credit card but keep the amount in ''escrow'' so that when the car is returned the SAME amount is released back on the card. I was stung by this in sept 14 when I lot £80 in transaction and exchange rate fees because malaga car debited my card directly for the amount. When we complained they told us it was a mistake and sent apologies. I booked with them again for April 15 only to find they have done this AGAIN resulting in me losing £122 this time in exchange rates and fees....taking £670 from my card and refunding only £575. I am furious and find this company absolutely despicable for their actions and will NEVER book with them again and write as many poor reviews as possible regarding them !

Dear Malagacar,
I have used your services for many years and thought you were very good, I even have a website about Spain and recommended you there.
But it seems that this is now over. I was very disappointed in my latest booking. First, you charge 40€ for a second driver, which was free before, and then you block 1000€ if you don't take additional insurance, which I usually don't do. The result was that the money I was supposed to use during my stay in Spain disappeared when my card reached its limit.
Can one really behave in this way?
You completely ruined our stay this time.
I would like to have a comment from your responsible manager. I will remove the recommendation from my website. You have gained many customers thanks to this page.
The story is so serious that it should be mentioned in the tourist press in Spain.
Another reason is that you have an electronic signature that does not show what you have signed,
but which is discovered only when the paper is handed over. Thank you for your comments, otherwise it's over for you.
Bertil Jonasso

Hello, for the first time I rented with Malagacar and I am very satisfied. It is the best service I know at the airport, even though I go to Malaga several times a year. Fast service on arrival and departure, helpful and friendly staff that doesn't force you to take out insurance, they leave the choice to you. Also, the fuel service is very good, except for a small detail: the fuel was half full, and after 5 km of driving, it had already dropped to a lower level. Well, that's a minor detail.
Thanks again for your service.

I have used Malagacar about 30 times over the past 10 years.
Although they are not situated directly in the airport, their bus shuttle service is very efficient and takes approximately 1 minute to get to their depot.
They are well organised and easy to deal with unlike some of the bigger companies and never rip you off. Thanks Malagacar and see you in May!

On your website, you have big red text that you don't charge any extra for gasoline services. I rented a car and the amount should be 42€ + 20€ for gas service. However the sum for the rent was 122 €. The car should be ½ tank full. In real life there was about 1/3 (=2/6) and when I returned the car, tank was 1/6 full. So I used 1/6 tank and payed 60€ for that plus gas service 20€ = 122€. In my 25 years car driving career I haven't never crushed my car. So I didn't take any extra insurance. Because of that you kindle charged 1000€ from my VISA card. I returned that car on Tuesday and now on Friday my VISA account is still negative because of that charge that automatically disappear some day (I really hope). So next time I will for sure choose another company.

When picking up the vehicle, there was a sense of hustle in the small office. We had chosen the full coverage option and were given a rather battered Fiat Punto, which was also not in good driving condition. However, what we want to criticize are the stickers with the rental company's logo. In a Carrefour parking lot, our rental car was deliberately broken into because this sticker identified us as tourists. The theft alarm, also highlighted by a sticker on the vehicle, did not work during the break-in.

We have used Malagacar for approx 4-5 times per year for the last 5 years. They are an excellent company with no rip-offs. However, on our last holiday last month (24 Apr) we were robbed of my handbag via the flat tyre being let down by these people. Malacar came out to us within 30 mins to repair the tyre, but I was then told that I had to return the car to the airport in order to get a spare wheel. This I could not do until day 3 as the crime had to be reported (6 hrs in the police stn) cards had to be cancelled and extra money had to be obtained. My partner is also disabled and his needs have to be catered for. Can you tell me, Malagacar, has your policy been changed and are you possibly now taking a hire car out to ANYBODY who needs it or do we still have to return to the airport from wherever we are to change it? I have still not had a response from your Car hire manager and await one with anticipation.This was a very traumatic situation for us and just that little bit of help from yourselves would have helped greatly.

Response from Malagacar.com

Dear Mrs. Madlin,

Thanks for contacting us. I didn’t answer you because this is the first email I have from you. I can understand this is a really traumatic situation but at Malaga airport you could find a police station and may be you had not to wait 6 hours. He policy didn’t change so this is why We called Mapfre and the wheel was changed.

As soon as We received the phone call from you the assistance was sent but you have to understand the spare wheel must be given in our office.

Regards,
Alberto