MalagaCar.com reviews - Page 15

We have used MalagaCar for the past 10 years. As per usual the car was great, new and clean. Returning the car was as smooth and effortless a process as per usual. However, I would like to comment on the arrival process, which I found VERY unsatisfactory this year. We had to queue for nearly an hour in a hot room which smelled of car fumes to wait for our turn to be called by a member of staff to check in using one of the wall mounted computers. There were many of these unoccupied and not used. It took seconds to check in. I do not understand why we could not just independently use these machines rather than wait for a member of staff to do it for us. Surely that is the whole point of introducing this technology - to make the whole process speedier and more efficient? We received our keys quickly but were not told where our car was and had another wait for someone to help us. I felt the whole experience was messy and chaotic and long. I have never had this problem with Malagacar before, they have always been pleasant and efficient. We visit Spain at least 3 times a year and I will think twice before using them again.

Very good, everything went smoothly!

Very good company. Fair price, no hidden extras.

They are excellent at what they do. You get the car in perfect condition—promptly, clean, and with a full tank. Returning it is just as quick and hassle-free. 100% recommended.

We always use MalagaCar, very efficient, and fast service to and from the airport. The staff are polite and friendly, and we have never had a problem with the company. Would definitely recommend them.

The car hasn’t been cleaned up properly. Also there was a slight hesitation when pressing the gas pedal. For full insurance could be better 

I very often use Malagacar, but last time I was not so happy about the services. Car was not well cleaned on the inside no washer fluids etc.. front tires worn down, the car did not feel very safe. The car we have now.. some issues.. dirty no washers fluid etc..

Excellent service, very efficient and polite. We had an issue which was promptly acted upon. We had a delayed flight so contacted Malagacar, asked if we could extend the hire for 1/2 a day. We returned said we had to pay for the extra hire, customer services they said there was no charge. Would highly recommend this company, competitive prices excellent customer service.

We are extremely impressed with the service we recieved with Malagacar.com - the car was clean and well presented and a good size for our family of 4. We ordered a car seat which was only €35 euros for the week (incredibly cheap compared to other companies we've used in the past). The free shuttle bus was easy to use/locate and the staff were friendly and approachable. We were able to use the new automated system when picking our car up and it was super easy and efficient. My husband has used Malagacar before and had a great experience and this was very much the same. We will absolutely be using them again for any of our trips to Malaga. Thank you very much for an easy and professional experience!

Hello. We ordered a child seat with Isofix from you but received a standard child seat instead—and a defective one at that. The staff member on site told us that this was the only one available; due to another appointment, we had to settle for it. I am extremely disappointed with this service and the price paid for it.