MalagaCar.com reviews - Page 16

Hi. Good car as always. There was a long queue at the airport pick-up point and so a longish wait for the bus. There was a very long queue to pick up the car - around 40 minutes. There are maybe 10 new VDU screens but only 3 staff supervising. It may make me look elsewhere next time. The drop off point now being the same as the pick up is in an unhelpful place on the arrivals level rather than the departures. Why?

Everything about the car quality and the full pack insurance was excellent. Also the communication and information provided was excellent. The only problem was insufficient staff on duty when collecting the car. Large queue waiting 40 mins in the heat. I would use you again but you need to speed things up at collection.

My son want to hire a car he is 19 years old is that okay I have rent a car before and with succes.

Reply Malagacar.com
Hello Thorkil! Thank you very much for your inquiry. Unfortunately, the minimum age required is 21. 

Regarding drivers age applies the following:
DRIVERS AGE AND DRIVING LICENCE
The driver must hold a valid driving licence approved for driving in Spain with a minimum age indicated according to the category of vehicle rented.
Drivers over 75 years of age must take out additional insurance for €4 per day (minimum €12 and maximum €48 per contract).
Groups A, C, CA, D, DA.
21 years of age and must have been in possession of a valid driver’s license for at least 1 year. Should the driver be younger than 25 years of age or have been in possession of his driving license between 1 and 4 years a surcharge of 7 € per day is applicable with a minimum of 17 € and a maximum of 79 € for a rental period not exceeding 28 days. For rentals of 29 days or more, the price is 4 €/day.
Groups EA, EB, PA, PB, PL, XA, XB, XC, XD.
21 years of age and having been in possession of a valid driving license for at least 2 years. There is no upper age limit applicable. Should the driver be younger than 25 years of age or have been in possession of his driving license between 1 and 4 years a surcharge of 9 € per day is applicable with a minimum of 27 € and a maximum of 135 € for a rental period not exceeding 28 days. For rentals of 29 days or more, the price is 4.80 €/day.
Groups LC, LD, LF, LJ, LK, LL, LS, PT, PU, PV, PZ, SF, SO, XF, XG, XQ, XU, XV.
27 years of age and having been in possession of a valid driving license for at least 5 years.

Kind regards!
Customer Department

We were very pleased; the car didn't let us down. We were met at the airport right after arrival. Thank you!

I have used Malagacar 30 times now and it has always provided brilliant service. Just returned from a trip and was not impressed with the new technology which drastically slowed up the delivery of the vehicles, which resulted in a long wait with no air conditioning. Humans behind a desk was much better!

I did not expect a hybide car (Ford Puma). It was not similar to the car quoted. Did realy not like this car. Other services were good

Again, another seamless, efficient hire from Malagacar.com. Used these cars for 6 years and it’s always been the same superb experience. Back in September and already booked.

Contract 112306499 Dear MalagaCar Team, I am writing to formally follow up on my previous complaint regarding the vehicle I collected on 7 June 2026. As I mentioned in my original communication, I have been a loyal MalagaCar customer for approximately 17 years and have made at least 20 bookings during that time. Throughout those years, I have consistently received excellent service and have never previously had reason to submit a complaint. My initial concern related to the condition of the vehicles presented to me upon collection. The first vehicle was clearly not cleaned to an acceptable standard. Your staff then provided a second vehicle, which was also inadequately cleaned. A third vehicle was eventually offered, but even that vehicle still contained sand in the luggage compartment and visible dust throughout the interior. At the time, I accepted the third vehicle only because I had already endured two vehicle changes after a long journey and simply did not have the energy to continue requesting further replacements. My acceptance should not have been interpreted as satisfaction. Unfortunately, the situation has since deteriorated significantly. After submitting my complaint, I received no response for 48 hours. I contacted your company by telephone and was assured that someone would return my call the following day. No one did. As a result, I called again today and spoke with a member of your team who informed me that I could visit your office and exchange the vehicle. Although your office is approximately 45 minutes away from my current location, I agreed to make the journey in order to resolve the issue. When I arrived, however, no replacement vehicle was ready. I was required to wait for approximately one hour before another vehicle could be provided. During this entire process, I did not receive an apology for the inconvenience, the repeated vehicle issues, the lack of communication, the unnecessary travel, or the additional waiting time. Eventually, I was provided with a fourth vehicle during the same rental period. While this vehicle appears to be in a cleaner condition, I find it disappointing that it took four different vehicles, multiple telephone calls, a 90-minute round trip, and an additional hour of waiting to reach what I would consider the standard that should reasonably have been provided at the outset. What disappoints me most is not simply the condition of the vehicles themselves, but the overall handling of the situation. As a customer who has remained loyal to MalagaCar for nearly two decades, I would have expected a more proactive response, a sincere apology, and some recognition of the considerable inconvenience caused. Given the circumstances, I believe it would have been reasonable for MalagaCar to offer some form of goodwill gesture, whether in the form of a vehicle upgrade, a discount, a refund of part of the rental cost, or another appropriate compensation for the time and inconvenience involved. I sincerely hope you will review this matter carefully and provide a response. I have always regarded MalagaCar as a company that values its customers and delivers a high standard of service, which is why this experience has come as such a surprise and disappointment. I look forward to hearing from you. Yours sincerely, Jespwr

I don’t like very much your new system that the fuel tank is not full at the beginning. It is very hard to calculate and estimate how much should be filled before returning. I’m also worried about the long queue formation at check-in. It looks like you have developed a new system for it, but it doesn’t seem to have helped yet. Some customers take awfully long time, while others (like me!) are ready in a minute. Should you have a fast lane for registered customers who have filled all the pre-data? As a whole I’m very satisfied to you, especially I appreciate your default full-pack option and easy car return process and quick shuttle bus service!

We were extremely satisfied; the process went smoothly, including the shuttle service. Highly recommended. I would book with them again anytime.