MalagaCar.com reviews - Page 17

Contract 112306499 Dear MalagaCar Team, I am writing to formally follow up on my previous complaint regarding the vehicle I collected on 7 June 2026. As I mentioned in my original communication, I have been a loyal MalagaCar customer for approximately 17 years and have made at least 20 bookings during that time. Throughout those years, I have consistently received excellent service and have never previously had reason to submit a complaint. My initial concern related to the condition of the vehicles presented to me upon collection. The first vehicle was clearly not cleaned to an acceptable standard. Your staff then provided a second vehicle, which was also inadequately cleaned. A third vehicle was eventually offered, but even that vehicle still contained sand in the luggage compartment and visible dust throughout the interior. At the time, I accepted the third vehicle only because I had already endured two vehicle changes after a long journey and simply did not have the energy to continue requesting further replacements. My acceptance should not have been interpreted as satisfaction. Unfortunately, the situation has since deteriorated significantly. After submitting my complaint, I received no response for 48 hours. I contacted your company by telephone and was assured that someone would return my call the following day. No one did. As a result, I called again today and spoke with a member of your team who informed me that I could visit your office and exchange the vehicle. Although your office is approximately 45 minutes away from my current location, I agreed to make the journey in order to resolve the issue. When I arrived, however, no replacement vehicle was ready. I was required to wait for approximately one hour before another vehicle could be provided. During this entire process, I did not receive an apology for the inconvenience, the repeated vehicle issues, the lack of communication, the unnecessary travel, or the additional waiting time. Eventually, I was provided with a fourth vehicle during the same rental period. While this vehicle appears to be in a cleaner condition, I find it disappointing that it took four different vehicles, multiple telephone calls, a 90-minute round trip, and an additional hour of waiting to reach what I would consider the standard that should reasonably have been provided at the outset. What disappoints me most is not simply the condition of the vehicles themselves, but the overall handling of the situation. As a customer who has remained loyal to MalagaCar for nearly two decades, I would have expected a more proactive response, a sincere apology, and some recognition of the considerable inconvenience caused. Given the circumstances, I believe it would have been reasonable for MalagaCar to offer some form of goodwill gesture, whether in the form of a vehicle upgrade, a discount, a refund of part of the rental cost, or another appropriate compensation for the time and inconvenience involved. I sincerely hope you will review this matter carefully and provide a response. I have always regarded MalagaCar as a company that values its customers and delivers a high standard of service, which is why this experience has come as such a surprise and disappointment. I look forward to hearing from you. Yours sincerely, Jespwr

I don’t like very much your new system that the fuel tank is not full at the beginning. It is very hard to calculate and estimate how much should be filled before returning. I’m also worried about the long queue formation at check-in. It looks like you have developed a new system for it, but it doesn’t seem to have helped yet. Some customers take awfully long time, while others (like me!) are ready in a minute. Should you have a fast lane for registered customers who have filled all the pre-data? As a whole I’m very satisfied to you, especially I appreciate your default full-pack option and easy car return process and quick shuttle bus service!

We were extremely satisfied; the process went smoothly, including the shuttle service. Highly recommended. I would book with them again anytime.

After years of quick, smooth experiences with Malagacar on arrival and car pickup, I had yesterday an annoying counter point. I had to wait and hour before I got my car. Several clients waited in a very long line to be helped by just three employees. What was the problem.... They helped the clients who were new and had no booking contract mixed with clients who made their booking upfront online and already had a contract. This is no smooth service. You cannot let clients who already have a contract wait for new clients to be helped. Fix this problem and you get a five star rate.

This was the easiest and most efficient car rental experience I’ve ever had. The shuttle is very easy to find at the airport. I recommend filling out the form with your details—sent via SMS beforehand—in advance; then, all you have to do is sign, pay, and pick up your keys. It’s the same for the return: you simply drop the car off in their lot and take the shuttle—there’s no inspection. The only downside is the wait time due to the high volume of customers; they are a victim of their own success, which is why I advise entering your details online.

I have been using MalagaCar for over 20 years. For the first time I was unhappy with the vehicle and wanted to change it. I phoned and was told this wouldn’t be a problem so drove back the next day from Marbella. When I got there I parked the car and told lady I was changing but don’t think she understood. Any way I went into office and spoke to a man and he said he could fix problem and I said I didn’t want that but instead a replacement vehicle. He said I couldn’t change and became very angry. When I insisted he screamed at me to show him some respect. I said I was the customer and he needed to show me respect. Only when my wife intervened did he calm down and agreed to change the car. Even then his attitude was one of real annoyance and made the whole experience most unpleasant.

Great service. I use Malagacar 5-10 times per year and the service is fantastic and they are the cheapest. I won’t use any other car hire company when I’m in the south of Spain.

The new collection system was terrible, took us half an hour to collect keys and there was only 3 people before us ( at 2am) and I’m a regular user. Needs to be a lot more terminals and speeded up process if I’m to keep using

Perfect rental car – highly recommended! The entire process, from pickup to drop-off, was very professional. No additional fees were charged when picking up the vehicle (we booked the "full package"), and the return process was seamless, too! Brief messages were sent via WhatsApp before both pickup and drop-off to provide reminders and confirmations. The shuttle service also worked perfectly! It was our first time booking with Malagacar.com, and we would definitely do it again!

We picked up at 1 am in the night. Please improve: - Waiting time for bus in airport (30 min) - Waiting time at office (30 min) - After return please take us to the SALIDAS! Not arrivals. Even if there are only few passengers in the car (4 in this case). I have used Malagacar for many years. This time it was not okay!