MalagaCar.com reviews - Page 17

Reliable, straightforward, Customer friendly service. No trics, no extra fees you get what you payed for. Easy. I like it.

Reply from Malagacar.com
Thank you, David, for your trust and kind words! ????
At Malagacar.com, what you see is what you get — no surprises, just easy and honest car rental ????✅
See you again in sunny Málaga! ☀️
 Regards 
Customer service department

Brilliant service. Super quick direct transfer from/to airport. New car, very clean. Will definitely used again. Thank you.

Reply from Malagacar.com
Thanks a lot, Eoin! ????
We're thrilled to hear everything went smoothly and that you enjoyed the ride.
Clean cars, fast transfers, no hassle — that's how we roll at Malagacar.com ????????
Looking forward to seeing you again soon!
Regards 
Customer service department

I am writing to express my deep dissatisfaction with the treatment I received at your location on 31st July at around 10:00 PM. Upon return of the vehicle, I was wrongly charged for exceeding the kilometer limit, even though my booking clearly stated unlimited mileage. At pickup, your staff explained the fuel policy, but no mention was made of any mileage restrictions — despite the rental period being 49 days, which clearly implies long-distance travel. This feels misleading and intentionally deceptive. When I tried to clarify the charges, I was met with rude and unprofessional behavior from a blonde staff member with large ear piercings. Instead of providing assistance, she was confrontational and dismissive. Shockingly, the manager on duty refused to engage, actively avoiding us rather than helping resolve the issue. I briefly stepped outside to top up my Euro account in order to pay the charge, and upon returning, I was told I was no longer allowed to pay, and that I was now banned from MálagaCar, with no valid explanation. This again came from the same rude employee, who continued her unprofessional behavior by telling me to leave the premises. This is not my first rental with MalagaCar — in the past I have driven well over 3,000 km per rental and never encountered such treatment or incorrect charges. I respectfully request the following: A full review of the charges, and a refund if they are indeed inconsistent with the unlimited mileage policy A formal apology for the behavior of the staff and the unacceptable handling by the manager Confirmation that I am not blocked from future rentals, as this would be completely unjustified This experience was extremely upsetting and disappointing, especially from a company I previously trusted. I hope you will treat this matter with the seriousness it deserves and respond promptly.

Reply Malagacar.com
Dear Mr. Doseriah,
 
Thank you for taking the time to share your experience. We are very sorry to hear that your return process did not meet the standards of service that you — and we — expect.
 
We have carefully reviewed your case, including the contract and the circumstances surrounding the return of your vehicle. While our terms and conditions clearly specify that vehicles hired for extended periods may be subject to a mandatory mileage inspection or vehicle exchange — even under our unlimited mileage policy — we acknowledge that this condition may not have been clearly communicated to you in person at the time of pickup.
 
As a one-time, exceptional gesture, and despite the terms having been applied correctly, we have decided to waive the penalty charge for exceeding the mileage threshold. This exception is granted due to your past history with us and in the interest of maintaining a positive relationship.
 
That said, we would like to kindly remind you that for future rentals, if the mileage reaches a certain level during the rental period, we will require you to either exchange the vehicle or bring it in for inspection. This is essential for safety and maintenance purposes, and failure to do so may lead to charges being applied.
 
We regret that your interaction with our staff did not meet your expectations. We have forwarded your comments internally and will take the appropriate measures to address the situation. Please rest assured that you are not blocked from future rentals and you are welcome to rent with us again.
 
We truly appreciate your previous trust in Malagacar.com and hope to have the opportunity to offer you a more satisfactory experience in the future.
Regards 
Customer service department
 

I would just like to say that we will always continue to recommend your hire car company . We have hired from you a few times now and have never had any problems . Hassle free and the customer service is always pleasant and efficient. No extra costs being forced upon you like many of the other companies which I am not able to mention . Thank you for your service .

So happy with my choice. Affordable prices especially for being under 25. Professional crew members and convenient transport from the airport. Wow!

Reply Malagacar.com
Dear Herman,
 
Thank you very much for choosing Malagacar.com and for sharing your kind words!
 
Our top priority is always to offer excellent service at highly competitive prices — and we're especially pleased to hear that young drivers like yourself also find real value in our offers. We're glad you enjoyed the experience, from our team to the airport shuttle.
 
We look forward to welcoming you again soon!
 
Regards / Saludos
Customer service department/ Departamento atención al cliente
 

I rented a car recently during my summer vacation in Spain. It was a very smooth experience. I was given Seat Ibiza, which was clean, well maintained, low mileage, comfortable and with excellent AC (something you really need during the hot summer days in Spain). The car had great fuel efficiency both on highways and city roads. The interior was clean, modern with Bluetooth connectivity. Pick up was practical, quick, efficient and professional. The staff was friendly and kind. The return process was quick and a hassle-free. Quick inspection and I was on my way to the airport with the transportation provided by the agency. Excellent service! Highly appreciated. The rental cost was reasonable and there were no hidden fees. Transparent pricing, quick service, friendly and very helpful staff. I’ll definitely rent from Malagacar.com again and I recommend the Seat Ibiza for anyone looking for an amazing and reliable rental. Chic@s muchas gracias por su servicio al cliente y nos vemos pronto.

Easy booking. The shuttle service was excellently organized and provided truly excellent service. The rental rate was very affordable, with no hidden fees.

Reply Malagacar.com
Dear Mr. Debza,

We sincerely thank you for your kind feedback on our Malagacar.com review platform.

We are delighted to know that you appreciated the ease of booking, the efficiency of our shuttle service, and the transparency of our rates. At Malagacar.com, we do our best to provide quality service that is clear and without unpleasant surprises, and it's always a pleasure to see our efforts recognized.

Thank you again for choosing us for your car rental. We hope to welcome you back to the Costa del Sol very soon!

Best regards,
Customer Service Department

Due to car defect (no cooling water) we were not able to be on time at the airport for our flight back home. We had to book another flight back to Amsterdam. Malaga car refused to pay the flight cost. We had full insurance on or rental car. So very poor respons after many times car rental.

Reply Malagacar.com
Dear Mr Flutsch,
 
First of all, we would like to sincerely apologise for the inconvenience you experienced during your recent rental with us. We understand how stressful it can be to miss a flight, and we are truly sorry that this situation disrupted your travel plans.
 
That said, we would like to clarify that the vehicle in question did not present any known defect prior to the incident. What occurred was an unforeseen mechanical failure — something that, while regrettable, can happen with any vehicle, regardless of maintenance and condition.
 
Our roadside assistance service was activated as quickly as possible once the incident was reported. We understand that, depending on how much time one allows before a flight, such events can have significant consequences, and we truly regret this outcome.
 
With regard to the cost of the missed flight, please understand that while your rental included full insurance cover for the vehicle itself, this does not extend to cover independently booked flights or travel arrangements. Airlines usually offer optional insurance that covers such situations, and we strongly recommend customers to consider that when booking.
 
Once again, we are very sorry for the inconvenience, and we thank you for having been a loyal customer over the years. We hope to have the opportunity to restore your trust in the future.
 
Regards / Saludos
Customer service department/ Departamento atención al cliente
 

I would like to give you five stars for your efficient customer service in Malaga and the website with excellent booking conditions. So why only two stars? Because in the last months we have hired a car thru you on 5-6 occasions. On two of these occasions we got a car with poor/non-functioning clutch making it very difficult and dangerous to drive. This is not ok. Yes, I changed the car at the airport again but honestly, would it not be better if your cars where fully serviced and functioning so that customers do not have to go back and forth to the airport several times? So for now, I am not using your otherwise excellent services again.

Reply Malagacar.com
Dear Marie,
 
Thank you for taking the time to share your experience with us.
 
We’re truly sorry for the inconvenience you experienced with the clutch on two of your recent rentals. We completely understand how frustrating it must be to return to the airport to exchange a car, and we sincerely apologise for the disruption it caused.
 
That said, we would like to clarify that it is absolutely not normal for our vehicles to have such issues. At Malagacar.com, we carry out thorough and regular maintenance checks on our entire fleet. If we ever detect that a vehicle might present a fault or isn’t performing as it should, we are the first to remove it from circulation. We never rent out cars knowingly in poor or unsafe condition.
 
We regret that this situation has impacted your trust in our services, which you otherwise value, and we truly appreciate your feedback. We hope you’ll consider giving us another opportunity in the future to provide you with the quality and reliability you expect from us.
 

Best Service!