MalagaCar.com reviews - Page 17

After years of quick, smooth experiences with Malagacar on arrival and car pickup, I had yesterday an annoying counter point. I had to wait and hour before I got my car. Several clients waited in a very long line to be helped by just three employees. What was the problem.... They helped the clients who were new and had no booking contract mixed with clients who made their booking upfront online and already had a contract. This is no smooth service. You cannot let clients who already have a contract wait for new clients to be helped. Fix this problem and you get a five star rate.

This was the easiest and most efficient car rental experience I’ve ever had. The shuttle is very easy to find at the airport. I recommend filling out the form with your details—sent via SMS beforehand—in advance; then, all you have to do is sign, pay, and pick up your keys. It’s the same for the return: you simply drop the car off in their lot and take the shuttle—there’s no inspection. The only downside is the wait time due to the high volume of customers; they are a victim of their own success, which is why I advise entering your details online.

I have been using MalagaCar for over 20 years. For the first time I was unhappy with the vehicle and wanted to change it. I phoned and was told this wouldn’t be a problem so drove back the next day from Marbella. When I got there I parked the car and told lady I was changing but don’t think she understood. Any way I went into office and spoke to a man and he said he could fix problem and I said I didn’t want that but instead a replacement vehicle. He said I couldn’t change and became very angry. When I insisted he screamed at me to show him some respect. I said I was the customer and he needed to show me respect. Only when my wife intervened did he calm down and agreed to change the car. Even then his attitude was one of real annoyance and made the whole experience most unpleasant.

Great service. I use Malagacar 5-10 times per year and the service is fantastic and they are the cheapest. I won’t use any other car hire company when I’m in the south of Spain.

The new collection system was terrible, took us half an hour to collect keys and there was only 3 people before us ( at 2am) and I’m a regular user. Needs to be a lot more terminals and speeded up process if I’m to keep using

Perfect rental car – highly recommended! The entire process, from pickup to drop-off, was very professional. No additional fees were charged when picking up the vehicle (we booked the "full package"), and the return process was seamless, too! Brief messages were sent via WhatsApp before both pickup and drop-off to provide reminders and confirmations. The shuttle service also worked perfectly! It was our first time booking with Malagacar.com, and we would definitely do it again!

We picked up at 1 am in the night. Please improve: - Waiting time for bus in airport (30 min) - Waiting time at office (30 min) - After return please take us to the SALIDAS! Not arrivals. Even if there are only few passengers in the car (4 in this case). I have used Malagacar for many years. This time it was not okay!

Please, pay more attention to cars before renting them. We had some problems with 2 cars (both BMW) - one was losing oil and the other one was missing braking liquid. We lost almost 3 or 4 hours with that problem. Take into account that most of us are tourists with a limited time on this beautiful area and we want to spend it on the beaches, cities, museums, etc. The 3rd car was better and it was in a superior category. The staff from the front desk is very friendly and they really helped us, so 5 stars for them.

We were very satisfied with MalagaCar. The vehicle was in good condition, and the entire process went smoothly. We were particularly impressed by the car return process; it was exceptionally easy, fast, and completely hassle-free. This is exactly what you want from a car rental company: no unpleasant surprises, friendly service, and a seamless experience from pickup to drop-off. We would book with MalagaCar again anytime and can highly recommend the company for trips to Andalusia.

I get the feeling that your business has grown and that has brought some “growing pains,” that are reflected in a slight deterioration in the quality of service. I received a WhatsApp message the day before the car was to be collected emphasising “no queues….” but we had to wait at the airport for 3 mini buses although in fairness the queue at the garage, when we eventually got there, was minimal. On returning the car today there was a substantial queue for the buses beyond the waiting area and into the garage area. Hence because I couldn’t see round the corner I think we finally got on the 4th or perhaps 5th mini bus. Whilst in the queue there were several other longstanding customers chatting and complaining about deteriorating service that they had noticed with dirty cars outside and in, wrong fuel levels recorded, empty washer bottles being mentioned. Still good service but there does appear to be some issues that need to be addressed before they become a problem.