MalagaCar.com reviews - Page 18

After my flight was cancelled (just an hour before departure!!!), I made contact via WhatsApp and received an immediate response with a new rental agreement. I had booked the car for three weeks. I truly appreciate this goodwill gesture and the quality of your customer service.

Everything was great: the car was perfect and the price was excellent—without having to pay for a "rip-off" comprehensive insurance policy or a security deposit that could ruin your vacation. The only downside was the chaos during pickup and payment. They really need to add more staff and fix or upgrade the air conditioning in the pickup booth during June, July, and August. That is my only complaint.

Hello, I wanted to share my feedback regarding the car I rented. Honestly, considering the price I paid, I expected a vehicle with a bit more power, as well as better equipment and more features. Furthermore, as a loyal customer who has rented from you several times before, I had hoped for a small gesture or a vehicle in a category that better met my expectations. On this occasion, I must say I was a bit disappointed with the car. I hope you take my comments into account for future rentals, as I would like to continue relying on your services. Thank you for your attention.

Always a brilliant service. Pick up at the airport and drop off at the end of the holiday ran very smoothly. I never look at any other car hire company in Malaga anymore.

We have used MalagaCar for the past 10 years. As per usual the car was great, new and clean. Returning the car was as smooth and effortless a process as per usual. However, I would like to comment on the arrival process, which I found VERY unsatisfactory this year. We had to queue for nearly an hour in a hot room which smelled of car fumes to wait for our turn to be called by a member of staff to check in using one of the wall mounted computers. There were many of these unoccupied and not used. It took seconds to check in. I do not understand why we could not just independently use these machines rather than wait for a member of staff to do it for us. Surely that is the whole point of introducing this technology - to make the whole process speedier and more efficient? We received our keys quickly but were not told where our car was and had another wait for someone to help us. I felt the whole experience was messy and chaotic and long. I have never had this problem with Malagacar before, they have always been pleasant and efficient. We visit Spain at least 3 times a year and I will think twice before using them again.

Very good, everything went smoothly!

Very good company. Fair price, no hidden extras.

They are excellent at what they do. You get the car in perfect condition—promptly, clean, and with a full tank. Returning it is just as quick and hassle-free. 100% recommended.

We always use MalagaCar, very efficient, and fast service to and from the airport. The staff are polite and friendly, and we have never had a problem with the company. Would definitely recommend them.

The car hasn’t been cleaned up properly. Also there was a slight hesitation when pressing the gas pedal. For full insurance could be better