MalagaCar.com reviews - Page 157

I've rented many times with Malagacar.
Renault Scenic booked and got a BMW X1
Collection and return smoothly, even at 5:30 am. As usual they are reliable and friendly. Keep it up. We rent again with Malagacar.

Great service at very competitive price - would definitely use again.

Great company!
I used their service for a week in autumn of 2012. I liked everything. After landing a shuttle bus of Malagacar.com already waited us in order to bring to their office located in some hundreds meters from airport terminal. Although we already chosen a car preliminary, we were offered to choose what we like. We decided to collect Peugeot 308. It was nice car, quite new. We were full of impressions travelling by car in Andalusia.
When we returned the car a representative of the company has brought us by this car directly to terminal of airport.
Everything was excellent, service was good, the staff was very patient when answered to plenty of my questions.
I recommend Malagacar.com for travellers as a reliable company

Hello, I have rented with malagacar.com on two occasions. On the first occasion it went very well and on the second I found the inconvenience that every 2000Km. you have to return the car, which was a nuisance because I had to be aware of the kilometers and gasoline.
The service is really good, they are very friendly and fast. Now in December I’m renting with you again, but I reiterate that the kilometers are a nuisance and I would like you to return it as in April 2014.
Anyway, congratulations.
Sincerely. Enrique de Palma

Used you again end of Sept early October this year. Superb service as always. Pity the additional insurance premium has increased, but looking around it appears this applies to all the rental companies. Keep up the good work, we shall use you again Nov/Dec this year.


Response Malagacar.com
Dear Brian,
Thanks for your words. The insurance may be a little more expensive than previous years but this is because the damages made to the cars. Anyway we are always working hard in order to do the best for all our friends and customers so we are really happy you rent from us again.
Regards
J. Alberto Anglada


Response customer

Dear Alberto
Thank you for your response, please do not take the comment about the increase in the insurance as a criticism, I did check with other car hire companies and accept that the premiums' have increased generally with all companies. The way your company handles its day to day business is the closest to excellent you can achieve, this alongside very good hire rates, no hidden extras and members of staff that are terrific. We always use you and always recommend you, every one that we have recommended have nothing but praise to offer. Keep up the good work and we will be hiring again end of November.

Please feel free to publish this email on your website, you all deserve the praise.

Good luck and kind regards.
Brian Acton
Southampton. England.

Have used malagacar.com over a number of years but disappointed with our latest experience earlier this month(October). There was no one to greet us at Malaga Airport and if we had not used the company previously we would not have had a clue as to where the transport to the office was situated. Also, we had ordered a C1 class vehicle but were given a C class car a Fiat Punto yet were charged the C1 rate!


Response from Malagacar.com

Dear Mr. Brodie,

Thanks for your email. We are sorry you feel disappointed but I think there was a misunderstanding.

On September 30th between 10:00 and 11:00 (arrival time) 37 families picked up their cars. We are working with a new high tech system so in the office the staff knows when the flight arrived and when the customer was met by the employee at the airport in order to give a really quick service. I know you were not met by our employee at the airport and this is because you went to the shuttle area. Your flight arrived at 10:58 and the car was picked at 12:04. In that time slot other 27 families were met by our employee and I can see that only some return customers went to the shuttle area directly.

Regarding the car, a group C1 was ordered and a group C1 was rented. This car is a small car with a minimum 1.4 L engine.

For future rentals if you don’t like the Punto and we have other cars available just tell the staff at the collection time and we will do the best for you.

Regards,
J. Alberto Anglada

Dear Alberto & Team

As regular customers, may we thank you for another excellent experience

Very nice car, in super condition

Really good service

Great value for money

If you would like us to post a review anywhere, just let us know

Yours

John & Jane Craft

I usually travel to malaga twice a year and since first using malagacar.com 3 years ago I would not use another company. Service is excellent. The whole experience is friendly and relaxed. No trouble with any of the cars I have had (some have had very little miles on the clock) - great value for money.

Hi there,

I would like to say that it's the 1st time we used you for car hire, excellent booking procedure, excellent collection service, excellent drop off service, excellent car, the staff at the office were friendly and efficient, people want a good service at a competitive cost with no surprises, you deliver that very well!

We will use you time and time again.

Kindest regards, Clive

Once again my dealings with Malagacar.com demonstrate the efficiency of the whole operation. The ease of booking a quality rental vehicle at a reasonable cost without the prospect of hideous fuel charges is always a good start. On arrival at AGP, in the main exit area of Malaga Airport we were greeted by a Malagacar rep.wearing a distinctive orange tee-shirt who gave us a shuttle boarding number and directed us to the boarding point where a vehicle was available to take us on the 3 minute journey to Malagacar HQ.where, after 10 minutes, we were driving away in an almost new Corsa. When we returned the vehicle, we were immediately driven to the airport,in the same car.
The efficient competence of Malagacar.com takes away the hassle and concerns relating to car hire at Malaga Airport. Their concern seems to be customer satisfaction and quality service.
They certainly provide both with courtesy.
Many thanks! Keep up your good work!