MalagaCar.com reviews - Page 158

Used Malagacar for many years,then went away thinking other operators were cheaper,as quoted by the airlines, but found this not the case.Malagacar don't push extras at you,so I think they are very good value.Ok it can be a bit of a hassle at the airport,but the ticket system is better,and seemed to be quite well monitored,so no queue jumping to get on the bus.It was very busy on Thursday and took about an hour frm start to finish. Staff all helpful and polite.I will keep using Malgacar.No need to look elsewhere.

I would like to thank, all the staff at MalagaCar, for once again helping to make the start of our holiday a stress free experience.I previously lived in Marbella and return regulary, I have used many hire companies over the years but keep returning to MalagaCar for the last 6 years. All there staff, from airport reps, courtesy bus drivers to office staff are friendly, polite and welcoming with a smile. I will continue to use MalagaCar and recommend them to anyone who asks.There range of vehicles is first class, as is their prices I drive a fair bit on the Costa, including days to Gibraltar and other places, knowing that I have a reliable vehicle and support if needed only a phone call away. There staff do a fantastic job, dealing with many different nationalities, languages and expectations daily, all with a smile. After reading a few of the negative reviews, I would say either get a bus! or read your contract! MalagaCar 10/10 every time, thanks again for helping to make our time on the Costa more enjoyable.

"I have been hiring cars almost every month from Malagacar for the last 14 years and I have never ever seen such a good and pleasant service, specially no rip off on re-fueling policy. We have tried other car rentals before and always had problems with them specially on the amount they charge. Hire from Malagacar.com NOT malagacar.es". Someone hit our rented car and we had the basic insurance, Malagacar.com replaced it and they chased the 3rd party insurance got them to pay for the damaged, WE DID NOT HAVE TO PAY FOR ANYTHING despite we had only the basic insurance 3rd party. EXCELLENT service and management of course the lady dealt with it Maria Jose. Can not fault these guys.

Have hired cars from many times from Malaga car.com and have always found the them to be efficient and reliable

Have used this comp. for the past 4years and had no problems until this June we booked VIP full package don't know why now we waited at least 20 mins to be seen then had to wait for the car which when it turned up looked like it had been on a rally NOT IMPRESSED will be looking for an alternative when we come back in oct.

Reply by Malagacar.com
Dear customer,
Thanks for your email. According to the system I can see that you arrived at the office during rush hour so that´s may be why you had to wait a little bit.
Regards
J. Alberto Anglada

We booked a car for July/August and I had several questions, made changes to the booking and changed the vehicle. The contact with the Malagacar.com team was always quick, nice and to my complete satisfaction, I am confident that this will also be the case when picking up the vehicle! We are looking forward to our vacation with the rental car!

Best regards!

Can't fault MalagaCar.com at all. We would recommend this company to anyone who wants a reliable hire car with fantastic customer service for their holiday. We hired a car from MalagaCar.com earlier this year. We had problems with our airline and missed the connection from London to Malaga. We were supposed to collect the car early afternoon, and contacted the office to advise that we were still making our way but would be unsure what time we would arrive. They said that they would wait for us to arrive. Due to the route we had to take we did not arrive at MalagaCar.com until almost 11pm. There were two members of staff who waited for us. We were picked up at the airport and taken to the office. Our car was waiting for us on arrival and after a few minutes taking details etc. we were on our way. The staff at MalagaCar.com were very friendly, very courteous and extremely helpful. Their service was second to none. It was the first time that we had used MalagaCar.com to hire a car and we will not hesitate to use them again. We couldn't be more pleased with the service that we received from this company. Thank you.

Great service, would not go anywhere else.

The representative was not easy to find in the airport and when we did find her we were given a number on a ticket. We reached the pick up point and the ticket was collected but not looked at so i cant see the point of that. Service and speed of the staff was excellent. Which is why we are using them again in august. Wonderful company

Hello, I am going to rent a car from Malagacar in September. I wanted to ask how the process works at 11:00 PM. Is there someone personally on site? And how does communication work, in German? Best regards

Response from Málagacar.com
Hello Eva!
After security control, one of our employees wearing an orange t-shirt will be waiting for you and will show you the way to our minibus that will take you to our office located 2 minutes away.

Our office staff speaks English, some also speak German.

Here is a link to Google Maps with our location

https://goo.gl/maps/BU7fP

Sincerely,
Malagacar.com