MalagaCar.com reviews - Page 158

BRILLIANT! After a bad experience with Air Autos in Portugal last September, i was naturally on my guard this time around. I booked online, they took no money or card details up front. On arrival the mini bus trip to the car hire firm was just around the corner. The staff we found to be most courteous and friendly. The car was a Corsa which was almost new. We took the option of taking the car with half a tank of petrol/return empty (they gave us three quarters of a tank).I told the lady that because of my previous experience i wanted to check the car from top to bottom and even photograph this. She was completely at ease with this and advised us that because we had taken out the excess insurance we did not have to be concerned.
Whilst in resort we had to call them for breakdown assistance (our fault as we left the lights on in daylight after coming through the tunnels on the way to Nerja and didn't know we had done it; car had no warning sound for this). The breakdown man arrived within 15 minutes to sort the flat battery.
On arrival back at MalagaCar.com we drove in to be met by a lady who passed us on to a man who simply drove us around the corner to Terminal 3. All this for 128 euros tops for the week. As i said in my opening line BRILLIANT. Thanks Malagacar.com

Have hired cars from malagacar.com regularly for many years, as do all our friends and family who holiday regularly on the Costa del Sol. Best hire company in Spain by a mile. Always the cheapest, and the service is always first class.
Because we use them so often and we are used to receiving such great service, we forget to tell you how much we appreciate your excellent service.
We were reminded of the need to say a very big thank you to everyone at malagacar.com for the service we always get, but this morning we arranged to drop off our hire car at 5am when you opened, to catch our 06.30 flight to East Midland, and your man was waiting for us and took us straight to the airport with the minimum of fuss and we were on our plane and ready to go by 6am.
We unfortunately didn’t get the name of the young man who drove us to the airport, but we know he is a very big Liverpool fan, and hope you can identify him and say a very big thank you to him for looking after us so courtesly.
He is a credit to your company, as are all the people who work for you.
Our very best wishes from the Edwards family.

We have hired a car from Malaga cars for a few years and this is the first time we have been asked to pay an extra 49 euros for extra insurance (which we paid). We understood that insurance was included in price. Perhaps you can explain? Also this year we had problems at airport to get on a bus as they didn't take people at front of queue, it was a bit chaotic try to fight to get onboard


Response from Malagacar.com
Dear Mrs Galvin! Thank you very much for your review.

You paid the extra insurance, 5.85 euros per day, € 40.95 for 7 days. Insurance is included as always but does not cover glass, tires, etc. as states in as your Booking voucher. If you do not want to hire this insurance you have to leave a deposit.

Regarding the bus, the staff at the airport gives numbers for customers boarding the minibus but
unfortunately some contemporaries are quite uninhibited when it comes to boarding the minibus. We take note of your query and try to improve the pick up system in the minibus.

Regards,
Malagacar.com

We have just returned from a holiday in the Malaga region. We hired a car from Malagacar the experience was first rate with excellent price, polite and courteous staff. The paperwork was completed quickly with the minimum of fuss and then the representative took us to the car. We have been hiring cars in Spain since the 70s and this is by far the best. If you are thinking of hiring a car at Malaga airport then our recommendation is to give Malagacar a try, we don’t think you will be disappointed.

Another fantastic car hire experience. Excellent service and the staff are so helpful and friendly. I would recommend to anyone using car hire in Malaga.

Excellent service quick pick up from airport although the representative was inside at the exit not outside. Good vehicle with very quick admin at pick up and drop off. Can't be faulted.

We have hired cars several times from Malaga airport but this is the first time from Malagacar after reading the reviews. We landed at 01:00hrs and as promised a Rep was there to meet us. A few minutes out of the airport and we were at the desk, a 25e charge for late pick up but at 1.30am you can't complain. After 10 minutes paper work we were given a 4 door corsa which was spotless inside with half a tank of petrol and told to return empty which was great for us. On return we drove into the parking bays and a rep took the keys off us and took us back to the airport. With 4 suitcases and 2 young children the service was brilliant.
Will definitely use this company again in future. Try them for yourself and see.
Well done Malagacar.

We have used this company many times over the past 3 years and have nothing but praise for them. Well done and keep the good work and excellent Customer service 10/10...**********

Last March I had a Malagacar Car for 15 days. Everything was perfect. The car was clean and in fine form. The Crew was helpful and kind.
I will come back in 2015.

First time users, we arrived at a busy time (Sat mid-day) and worried about arrival of the bus, then two arrived practically together. So understandably slight delay in collection but not a problem-service friendly and courteous shown to the car by the check in person.
We unfortunately slightly damaged the car, but this was no problem on return as it was covered under the standard cover. Return was great; they drove us to the airport in the same car as they weren't busy
Recommended
Will use again