MalagaCar.com reviews - Page 168

Good morning, I have rented 4 times with malagacar (1 of them in my wife's name), until now reasonably happy, and I see that this year they have raised prices a lot, there is no longer any appreciable advantage over other companies. To begin with, the car I was going to rent at Easter I no longer take because for how little I use it, paying 400 euros where before it was half is no longer worth it. And it is not worth it because with malagacar with the full package they have always given me cars with bumps or small problems, with the excuse that it does not matter because you do not have to look at it when you return it. But at the same price as the competition when I rent with others, I will not give names, the car is new and spotless. For the summer I will investigate options, but paying almost 600 for two weeks when before it cost me just over 300 does not seem logical to me. Inflation is fine, but this rise is brutal. Greetings.

Response from Malagacar.com

Dear Mr. Palazuelos,
Thank you for your comment although I do not think that the issue of prices should be a reason for you to "stop being" reasonably happy. We understand that you, as a customer, should choose the offer that best suits you although we cannot understand why you say that it is not worth it when both the 2 Renault Megane and the last car which was a Skoda Fabia (Free upgrade) had no mishap. The fact that they have some small scratches (which does not mean small problems) is not a reason to be dissatisfied and telling you that it is not a problem to have some small scratches is not an excuse but a way to speed up the service because it would be totally wrong on our part if you enjoy all-risk insurance coverage and still have to examine the car on each rental. In fact, our maximum is customer service guaranteeing always delivery in the shortest possible time.  
In any case, we will always be happy to help and if what you want is to talk about prices, the way to do it is by email and not through this medium because as a regular customer you can benefit from some type of discount.
Greetings, Alberto

I use Malagacar on all my trips to Spain I think they are very helpful any problems get sorted the cars are of very good quaility would recommend to anyone wanting stress free carhire. I hire for long period so can only say how pleased I have been.

Within one year I have rented car at MalagaCar three times and every time experienced serviceminded customer handling and competitive prices. I have recommended all of my friends to use MalagaCar whenever they are around.

For attention Alberto I wish to apologise to Alberto and Malagacar for any misunderstanding caused by my calculations in relation to C1 and D2 car rentals. I did pay for a C1 car during September and received a Toyota Auris Diesel This is classed as High Season. For my next proposed booking of 45 days in April /May next during Mid Season the rate for C1 car is approx 35 per cent higher than last September. I have been offered a 5 per cent reduction which does not make much difference to the overall amount. Regards Repeat Long Term Renter John Mc Namara

Great experience! We were greeted at the airport as agreed, and after a two-minute transfer we were at malagacar.com's offices. Fast service - and a super nice car! Hassle-free return of the vehicle. I can only recommend malagacar.com - also because of their very competitive prices.

Beware recent Price Rises long term rental Malaga Car. Have dealt with this company for a few years and have always found them good to deal with all round . Last booking was last September for 31 days at €10 per day. Car was Toyota Auris DIesel. This is high season 4 months ago . My next trip is planned for May 8th -Junne 21st 2017 which is midseaon according to the site for 45 days..The amount looked for is €17.98 per day , a whopping almost 80 per cent increase in a few months for rental in id season against high season. I have emailed malagacar about this but only received a two line response which did nothing to explIain, justify or compromise on this increase. So a word of warning if your thinking of booking for a longer term check out your prices

Reply by Malagacar.com

Dear customer

Your review and our answer will be publish as soon the Internet department can publish it.

We don't understand why the customers must be careful when the prices are shown online so we never lie and we never show NO REAL prices. If you got last year a better price that doesn't mean we have to give you the same daily price always. Now, if you like to get a special price because you have rented before, because you think the price can be negotiated or another reason is as easy as sending us an email and we will always try to help you but this is not the way as a review can be given in relation with the service, staff, car conditions...
Anyway I will study your case and, if we can, you will be helped. We always guarantee the best value but if you think you can get a better price (real price with no hidden extras) you are free to take it. I will be in contact with you by email in order to do the best for you (if is possible)

Regards
Alberto

UPDATE
Dear customer

I like to update the lines I sent you yesterday and I like to let you know that you can compare prices only when the group is the same so in August 2016 you ordered a group C1 and now you are trying to book a group D2.

Car group booked last year:

This is what you like now:


We cannot compare apples with pears.
Regards,
Alberto

This is the only rental car company I can trust. I have used them for many years. I have previously had problems with other companies, but never with Malagacar. Everything about their cars, prices, and service is excellent with my only possible negative comment being about the process and time taken collecting you from the airport. I think they are enforcing the numbered ticket system now, and that should make it better and avoid the free for all when the bus arrives.

Having looked at your website, I wanted to book a car in the F3 category with full pack. I rang the number provided on the website but before I could get my first sentence across, the man that answered the phone said "go to the website" and put the phone down. Well, thats the end of that booking. I will absolutely not use this company now. Quite unbelievable.

Reply by Malagacar.com
Dear Mr Jones,

Thanks for contacting us could you tell me when and at what time did you call? The customer service is vital for us and we don't accept employees who put the phone down.

Regards
Alberto

I booked a Renault Megane in June 2016 for €100 for 14 nights, this year its €250? WTF: Due to Brexit I guess??

Reply by Malagacar.com
Dear customer,
 You are right, you paid 101,19 € for 13 days (not 14). Please let me know the arrival and departure date and I will check the price for this year.
Regards,
J. Alberto Anglada

Car quality is ok, but reimbursement of caution takes ages and requires very close follow up. Two months after the rent of a car despite regular promises from the company, i still have to chase the company for reimbursing my caution. Success not guaranteed! Cannot recommend this company.

Reply by Malagacar.com

Dear Frederick,
I am trying to find the car rented by you but when I look for by email or name nothing exist. Please let me know the booking number or contract number.
Regards,
Alberto