MalagaCar.com reviews - Page 169

Excellent company, very serious, no scam (often the case at Malaga Airport); nice welcome for the shuttle (3'), quick car pick-up at the agency without insisting on supplements, fuel = full-to-full, clean and recent car in perfect condition, clear and net contract, very reasonable prices. Highly recommendable, I have been using them for years!

Having used Malaga Cars for many years and most probably four or five times a year I have never had anything to complain of. Excellent no fuss service good value. However disappointed 13/02/2019 to find unexplained €35 excess out of hours surcharge?

Reply by Malagacar.com
Dear Dennis, the late night surcharge applies from 11 pm onwards and you arrived at 11:36 pm.
Kind regards,
Malagacar.com

we hired 2 cars over 4 weeks and no problems with the changeover. The vehicles were clean and reliable. An excellent service as always by the staff in Malaga. Thank you. Will be booking again that's for sure.

This is the worst experience of a hire company at Malaga airport that I have ever had and I have rented lots of cars over the years. I hired a car in September 2018 - I only managed to drive less than 100km before the car wouldn't start ( from Malaga to Nerja and then to the supermarket 3 times). Malagacar arranged a breakdown truck and used jump leads to start the car and advised that the battery was flat and i should recharge it by leaving the engine running for 30 minutes (which I did). A few hours later, we needed to leave for the airport for our return flight and our car wouldn't start again despite following their advice. Malagacar arranged a taxi and breakdown truck which we waited for. However, the breakdown truck still hadn't arrived and we needed to leave. After several phone calls to Malagacar (about 30 of which were not even answered), we left the car keys with a neighbour and our lovely taxi driver managed to get us to the airport with minutes to spare. If we had waited for the breakdown truck as Malagacar were insisting we would definitely have missed our flights. The whole experience was extremely stressful and then they charged us fro the recovery vehicle! The rental car was clearly defective and should never have been hired to us - it either had a defective battery or alternator. I have still received no response from my complaint to the Manager in October, only that " it has been bank Holiday in Spain the last few days, so it will take a while to be answered as the manager was out". So far it ot 4 months - long bank holiday. They also added my electronic signature to a form without my knowledge and charged me 75 euros to recover their own defective car. Absolutely appalling service and customer care

Very good value, no hidden extras and service with a smile. Our first time car hire from Malaga Airport. We were met in the arrivals area and proceeded to transfer bus. No surprises as we checked in. VW Golf was perfect for our 5 days golfing. Return was simple. Use Google Maps to navigate which helped. Great staff and we will book next time.

have been using malagacar for several years and have nothing but good quality service every time

Excellent company, very serious, no scam (often the case at Malaga Airport); nice welcome for the shuttle (3'), quick car pick-up at the agency without insisting on supplements, fuel = full-to-full, clean and recent car in perfect condition, clear and net contract, very reasonable prices. Highly recommendable, I have been using them for years!

We have been using Malaga Car Hire for a first time, but have experience in car rental in other countries. We were given a car class higher than it was ordered. The car was very clean and prepared for the trip. We spent 10 wonderful days traveling in Andalusia. After returning the car we were very quickly taken to the airport. Thanks for the great service!

Very pleased with the service. Fast and no deposit. Uncomplicated rentalprocedure. I always come back. Best regards Lars Benke

Excellent service again. Have used Malagacar more than 30 times and never been disappointed. Highly recommend for quality, competitive and hassle free car hire.