MalagaCar.com reviews - Page 169

Malagacar.com was amazing from start to finish of our holiday. When we arrived we were met by representative who directed us to the shuttle. It took shuttle less then 2 min to arrive then we were taken to the office and less than 10 min later we were sitting in our rental car which was great. We were upgraded to a better car free of charge which was fantastic and not something we were expecting. We hired a baby seat as well which was literally brand new and served us right throughout our stay. Cars are brilliant condition, they are new, clean and well kept. We have bought a full pack insurance which made things much easier, we didn't have to worry about deposit or if anything happened to the car as everything is covered, it is a bit more expensive but we'll worth it to keep your mind at ease. Staff at Malagacar.com were fantastic too. One day we decided we wanted to go to Gibraltar, I phoned main office and spoke to a really lovely lady who added extra days insurance for Gibraltar which was 27euros so we could go and visit, it was so worth it because we had an amazing day. On return we dropped car off at the main office, which again was super quick and took less than 5 min. We got onto the shuttle and headed for the airport. Whole experience was absolutely brilliant comparing to my dad's who hired from europcar and only had problems with them. I recommend malagacar.com to everyone who want to have a worry free holiday with great rental car and friendly staff. Next time we visit we will definitely be going to malagacar.com again. Thank you for making our holiday even better experience than it already wa

Booked and paid for a Mini Cooper. Instead I got a Fiat 500 when picking the car up. The Fiat cost about 100 Eur less than the Mini(checking price list for high season). I informed the Malagacar office person about this but he told me there was no no other possibility than to take the Fiat and that the price for the Mini Cooper had to be paid:(

Reply by Malagacar.com

Dear customer,
 
Thanks for contacting us. You are right the car rented to you was a group SA and not a group SE. The previous customer didn’t return the car on time so this is why We rented You a Fiat 500 cabrio. The Fiat 500 is 108 € cheaper so this amount will be refunded to your credit card.
 
Regards

We have been using Malaga car for the past 3 years, regularly around 4-5 times each year. Prior to that we tried several competing car hire businesses, operating around Malaga airport and felt compelled to keep searching as service on collection or drop off was consistently average. Malaga car has proved to be consistently excellent, quick to organise at collection, no fuss at drop off and all staff, without exception, in our experience are courteous and cheerful ( the latter is so important, at start and end of a holiday). In particular , Fran Fernandez stands out among a good team, he really goes the extra mile to get you in your car and off with a smile , what more do you really want. Fast efficient service with a smile. We recommend Malaga car to friends and family visiting our holiday home and have never heard of any problems. Well done Malaga Car and very well done Fran, you clearly enjoy your work and working with your team. This is only the 3rd review I have ever left in 52 years........you must to be REALLY GOOD to get me to bother writing a review!

I have been using Malaga cars for the last 8 years along with several members of my family. I have always found them very helpful but this time things have changed. They have less staff and you can be queuing for a car for one hour in the heat. When I collected my car at 12.15 pm (flight delayed one hour) I was told my booking was cancelled which it was not. I was then told that I would be charged an additional fee of 35 euros as it was after 12 midnight. I was renting the car for one month and specified a white car but told I was lucky to get one which was dark grey. Never experienced this before with Malaga cars very disappointing that the customer services has gone. When I displayed my dissatisfaction I was given a card for the complaints department. Not good enough when I rent 3/4 times per year!!!!

Reply by Malagacar.com
Dear customer,
 
Thanks for your words. We have not less staff unless more. The booking was not cancelled. The booking 881381 was made by You on February 17th. Your car was picked up at 00:21 and not 12:15 so this is why You were charged 35 € for late arrival.  
Term and conditions which are in your voucher confirmation: Collection of vehicles between 23 h and 8 h / 11 pm and 8 am. The collection of vehicles between the mentioned hours has a surcharge of 35 €.
You can request a colour but if We have not that color car available, We cannot give you it.
Term and conditions which are in your voucher confirmation: We do not guarantee car brand, model, colour or engine type when booking as we work with car groups.
 
Regards,
J. Alberto Anglada

Fast check-in, nice staff. No pressure for extra insurance. Car in good condition, only the child seats a bit dirty, we had to wash them down on arrival at our destination. Easy return and no extra costs which other companies often tries to charge. Will use again in next visit (and check the child seats an extra time)

First of all, praise. Our rental cars were always in order and the handling worked perfectly. We have rented a car very often.
And now a complaint, there is nothing in our customer account and nothing in the bookings either. We have already asked via WhatsApp and email and received no answer. We have another question, the internet says km free, we have booked again for September, now it says we should inform them if we drive more than 2000 km. In April we will book a car again for 2 months, then 2000km is very little.
Greetings from Germany

What an excellent company. Prices were very competitive. Vehicles were in very good condition. The airport pick up and collection was very smooth. Will definitely use again next time i go to Spai

So far, every time I have rented with these gentlemen, everything has been correct. However, this time it was extraordinary. We wanted to treat ourselves to renting a "cabrio" and booked a Fiat 500C. ... and we were very lucky to be able to BRAND NEW a red "passione" 500C with 7 km !!!.
Yes, yes: 00007km !!! and on top of that automatic.
In addition, both on collection and return, the treatment was excellent. Even with people who have been working for a lot of hours or others who are planning to spend the whole night there.
Just one comment to improve, is to provide a description of how to get back with the car, since the indications on the road are nil. I had to go around a few times to find them when we were short on time...
The rest is great.
I hope next time I can be so lucky.
Thank you

Just returned (June 12, 2018) having hired another car from Malagacar. Everything ran smoothly from pick-up from airport (bit of a walk) to receiving the car, including an upgrade to a BMW 1 series that was a very good car to drive. (I always take the full pack which speeds things up). My only problem is not with the hire but I have been hiring a car twice a year for at least the last 8 years and but still only receive 5% discount. Is there something wrong with my account as I am now looking to book again for September.

Hi we no longer have our paper work or booking reference, but i would like to say we had the worse srart to our holiday ever. First time with malaga car hire and most certainly the last. We booked a car in the middle of May for a month, when we arrived there was a long queue, in the sunshine, no shade provided. After queuing for twenty minuets we we then told if we had the full package we could go inside and form a single queue, having done this we we then told to join the original line outside. Appallingly why to be treated, with no apologies from the staff. For a queue of about twenty people only two desks were open. Not a good start to a holiday, disgraceful really. However, having had enough of bad treatment we left and went a few doors away and hired a car within ten minuets, no hassle whatso ever and really lovely people. So for anyone thi king of hiring from malaga cars think again, even if they were busy this is no way to treat people who are giving you their business. Most people gave malaga cars five srars we give it none . J cook.