MalagaCar.com reviews - Page 20

Second time with Malagacar, and everything went very well.

Had to wait 30’ at the terminal to get the shuttle, there was such a long queue. When I got to the office there was no car assigned to my booking, when I finally got it, the system did not work so I had to wait another 15’ to pay. Not a great client experience

On collection, it appeared to be a new system with more screens to do this and the queue was quite long. There didn't seem to be enough staff. Also, despite booking my wife as an additional driver, when I checked the contract, she wasn't included. On collection, the fuel was below 50% but I returned it about 3/4 full. Normally it has been full/ full policy which is easier to calculate.

I am a regular customer. I requested the Lexus because I had never driven one before. Thank you for accommodating my request. However, the car was a bit worn and not as clean as one would expect from Malagacar.com. Also, the phone connection to the dashboard was outdated. I offer this feedback constructively, as your service has always been fantastic.

Fantastic car rental company. Easy booking system. Good pickup and easy check inn. The car was almost new and nice. I will use the same next time I am traveling to costa del sol. ☀️

I have been a client for over 15 years and have always been happy and recommended you to people who rent our apartment (although I don’t recall ever receiving a discount). In the past we have normally had excellent cars (often slightly better than expected) but this last rental was awful. It was a seat Ibiza covered in scratches, had a filthy inside window screen, had a problem with the exhaust and sounded like a tractor (I had to turn of the aircon to go uphill!) and warning lights for flat tyres were on constantly requiring me to stop at the garage every time I used the car to inflate them. When added to the very long wait at the airport for 1 small bus this rental was not a success at all. It will not stop me rebooking as it’s the first time I have had a poor experience but honest feedback was requested !

I am extremely satisfied with Malagacar.com! They are a very fair and reliable company, and the prices are highly competitive. The condition of our rental car was absolutely perfect, and they have an unbelievably huge selection of vehicles to choose from. Everything went smoothly from start to finish: the online registration was seamless, the customer support was top-notch, and the shuttle transport was flawless. A special thanks to the staff, who were incredibly nice, kind, and helpful. I highly recommend them to everyone! I truly hope this company continues to operate for a very long time. I am absolutely sure that the next time we holiday in Malaga, we will be renting from them again!

Perfect. Highly recommended; booking was easy.

Hi, have used Malagacar.com regularly over the last 20 years and have always been delighted with the service. Having just returned home I have to say that once again excellent faultless service from pickup to drop-off was 10/10. We look forward to our next booking. THANK YOU.

Very quick and straightforward process at the airport. Good value for money. However, the oil warning light came on after two days, and the oil level was indeed very low. Malagacar should carry out these checks before handing over the vehicle.

Reply from Malagacar.com

Dear Ms. Heindl,
Thank you very much for your review and your positive comments regarding the quick processing and our value for money.
However, we would like to clarify that an illuminated maintenance or service light does not automatically mean the engine is low on oil; these are fundamentally different indicators.
Regardless of this, we naturally take your feedback seriously and will review the matter with the relevant department once the vehicle is inspected.
Thank you for bringing this to our attention.
Kind regards,
Customer Service