MalagaCar.com reviews - Page 21

Hello. We were very disappointed with our car. We had booked a Group XB – Volkswagen T-Cross Automatic, but we received a Mazda 2 Hybrid with over 50,000 km on the odometer. The car was in poor condition; upon pickup, the fuel tank was nearly empty, and upon return, the staff member tried to charge me an extra fee for fuel, even though I had filled up the tank during the week. I feel that the quality of Malagacar's service has deteriorated; I have rented other cars in previous years, and this was not the case then. I sent you several messages throughout the week, but I still haven't received a response.

Reply from Malagacar.com
Hello,

We are sorry to hear that you were not satisfied with your rental experience.

Upon review, however, we must clarify an important point: your reservation was not for a Group XB Volkswagen T-Cross Automatic, but for a Group CA vehicle. This group corresponds to vehicles such as the Toyota Yaris, Mazda 2, or similar models—not a Volkswagen T-Cross. Therefore, the vehicle you were provided—a Mazda 2 Hybrid—did indeed correspond to the category you had reserved.

Regarding fuel, our policy operates on a "same-to-same" basis: the vehicle must be returned with the same fuel level as it had at the time of pickup. If an additional charge was mentioned upon your return, it was solely because the observed fuel level appeared to be lower than the level recorded at the start of the rental. Naturally, if you have a fuel receipt or proof of purchase, please feel free to forward it to us so that we may verify the details.

We also regret that you felt the quality of our service has declined. We take your feedback seriously, particularly regarding the general condition of the vehicle and the lack of response to your messages during your rental period.

Sincerely,
Customer Service Team

The best car rental company I've ever used. Excellent service, fast, reliable, and cars in perfect condition. A 10 out of 10.

It was a bad experience with them! 1.Most important - I ordered with navigation and paid but did not receive navigation, demand a refund. 2. The windshield wipers on the car were bad, cleaned poorly and they do not correspond to the original size 3. I had to use air conditioning all the time because without AC the front window misted up 4. The front window was dirty inside which gave me poor visibility 5.The entire exterior of the car had extensive damage. 6. We waited a long time to pick up the car, about 1 hour. 7.They are not responding to my complaint.

TO THE ATTENTION OF CUSTOMER SERVICE Customer: 1090800 Marie Herbots Email: marieherbots@gmail.com Dear Sir/Madam, I am writing to you directly instead of using social media to express my dissatisfaction and also because it is impossible to speak with your reception staff, who are always in a hurry and only speak Spanish or English. I speak French and very little of either of these languages. For the past few years, I have booked a vehicle with Malagacar twice a year for periods of 11 to 15 or 20 days. Previously, I always had a very nice car, almost new, with low mileage and very clean. In October 2025 (from October 20th to November 6th, 2025), I had a car that was dirty inside and barely clean outside, and it didn't even have a backup camera, which was very unpleasant. And this time, my reservation 1825554, from April 16th to May 2nd, 2026, extended until May 5th, 2026, for a Toyota 4086 MRK automatic, was again very dirty inside, not much cleaner outside, and had a lot of kilometers on it. It was parked in the outside parking lot, not in the inside garage where, nevertheless, there were still many vehicles, plus, a hybrid that had been driven directly on gasoline. I'm certainly not going to have to pay for an interior and exterior cleaning at a car wash again. If the type of vehicle I'm now being assigned is due to my age, I would like to point out that: - I pay the senior rate difference. - I have never had an accident or a fender bender, and I return the car undamaged. - I have been driving regularly in Belgium for over 55 years, having only had one accident, and it wasn't my fault. I have also had a zero no-claims bonus for years. I already have a reservation (reference 1828199) scheduled from September 28th to October 9th, 2026. If I get another dirty, old vehicle without a reversing camera, I can assure you that this will be my last reservation with Malagacar. Sincerely, ML Herbots

I recommend this company. There is a shuttle service at Malaga Airport that takes you directly to their rental office and depot, where you will be quickly checked in and handed the keys to your vehicle—complete with the options you selected—right on the spot. The return process is even simpler: you just park your car inside the depot, leave the keys inside the vehicle, and the shuttle takes you back to the airport. Truly excellent service—completely hassle-free.

Very fast customer service at the office! Everything was as agreed! I will use them again for my next rental.

Everything was perfect—would definitely come again.

I’ve been using Malagacar for over 25 years. I don’t book with any other company. The service is always excellent, cars are good, clean and well serviced. Prices are comparable to other companies and the staff are always polite friendly and very helpful. I had one problem in 25 years and Malagacar came to my assistance within 2 hours with a replacement car. I’ll be back again later this year.

I was like Alice in Wonderland - I would never have believed how quickly and easily it is to rent a car in excellent condition, with all the comfort, without complications and with an excellent approach to the customer. If your destination is Malaga, then definitely a car from MalagaCar.com!

An excellent experience with MalagaCar.com! The staff was very welcoming and attentive. Amenda was incredibly kind, efficient, and professional. The car was clean—practically brand new, a Picanto with just 1,100 km on the odometer—and in perfect condition. Both the pickup and return of the vehicle were quick and hassle-free, with no requests for extra insurance payments or credit card holds. The pricing was transparent, with no unpleasant surprises. I highly recommend this agency and would happily return for a future rental.