The directions to the shuttle bus are good, but the handling of the transport and rental took way too long due to the large crowd. The communication with malagacar.com is lousy. The contract was supposed to be sent to me by email. To date, I have not received a contract, even after two written requests. When we asked again before returning the vehicle where the vehicle had to be returned, we were told: "Where the shuttle bus picked us up at the airport". When I doubted this and wrote another email, we received the same answer and a description of where the shuttle bus stops. Of course, this was completely wrong and cost us time and nerves. If everything can be handled in a standard way, the car rental company might not be bad, but when a mistake happens, they are not able to communicate properly.
Response:
Dear Angelika,
Thank you for your comment. Our system automatically sends the contract once it is completed, but if for some reason the system has failed, we apologize. Yes, it is correct that I see that my colleague sent you information about the waiting point at the airport and not about returning the car.
Thank you for sending in your review which helps us improve our service.
Sorry for any inconvenience.
Cheers,
From: Angelika Fiedler
Submitted:
12/06/2022
Web: MalagaCar.com
Rating: (2 out of 5)
I returned my Skoda yesterday after a week's rental. Malagacar is a top company with top service at very good prices. You can forget Avis, Europcar with their overpriced prices. My next rental will be Malagacar again. I can recommend Malagacar, with 100 points you can give 110 points, simply great. The pick-up and drop-off was very quick and the 5 minute transfer to the terminal was very well organised, which I have never experienced before. Greetings Karsten from Germany
From: Karsten Wichert
Submitted:
12/06/2022
Web: MalagaCar.com
Rating: (5 out of 5)
This is the fourth time I have booked a rental car with malagacar. Always with the Full Pack. It has always worked great. This year, our vehicle suddenly had technical problems. It didn't take 10 minutes before I got a replacement vehicle. Super service. THANK YOU malagacar.
From: Werner Kiefer
Submitted:
12/06/2022
Web: MalagaCar.com
Rating: (5 out of 5)
I have often rented a car here. Perfectly arranged. Very reasonable prices. We always take the All in package.
Malaga Car is highly recommended.
From: Karel De Vries
Submitted:
11/06/2022
Web: MalagaCar.com
Rating: (5 out of 5)
The best experience ever with rent a car company, easy and quick, 5+ stars recommended
From: Gelu Glod
Submitted:
11/06/2022
Web: MalagaCar.com
Rating: (5 out of 5)
SPECTACULAR SERVICE JUST AS DESCRIBED IN YOUR ADS, NO SURPRISES, HIGHLY RECOMMENDED. THANK YOU VERY MUCH
From: Hara Sergio Antonio
Submitted:
10/06/2022
Web: MalagaCar.com
Rating: (5 out of 5)
Second time of using MalagaCar, continue to provide a great service, no hidden extras, the service you pick on the website is what you get at the cost you expect (something very rare at Malaga airport!!). Lovely staff AND we got a great upgrade. For stress free, affordable car hire these are the best
From: Nicola Ellis
Submitted:
09/06/2022
Web: MalagaCar.com
Rating: (5 out of 5)
Excellent service. Reliable shuttle bus in both directions. Reasonably priced car. Absolutely no hard sell to buy insurance or upgrade car on collection. Will certainly use malagacar.com next time we hire a car at Malaga airport.
From: Ros Leaphard
Submitted:
08/06/2022
Web: MalagaCar.com
Rating: (5 out of 5)
Been using Malagacar for years. Never ever had any issue whatsoever with them. Very professional, efficient and good value.
From: Yvonne Thomas
Submitted:
08/06/2022
Web: MalagaCar.com
Rating: (5 out of 5)
Cannot praise this business enough, rapid allocation of cars and transfers to airport. No messing with full tanks of fuel etc. Would 100% recommend
