MalagaCar.com reviews - Page 22

We have booked with Malagacar over 40 times in the last 20 years. Everything has always gone smoothly! They responded immediately even when we experienced a total of three breakdowns during the rental periods—two tire issues and one clutch failure. For instance, when we had a flat tire, we simply shared our location via WhatsApp, and within 40 minutes, we had a new car with a full tank. In the case of the clutch failure, the car was swapped at the depot within 30 minutes. The process at the reception desk is quick, as is returning the rental car. There is an ample shuttle bus service to the departures terminal. They don't try to push unnecessary extra insurance on you, and there are no claims for damages for minor issues. All in all, a highly recommended rental company!

Despite the initial problem with the application, the rental and return of the car went smoothly. The car was technically in good condition.

Pres pocatecni problem s praci v aplikaci, probehlo vypujceni i navraceni auta bez problemu. Auto bylo technicky v poradku.

You're a great company, your service is streamlined and the hastle is reduced to minimum...BUT setting a 2500 km limit to rentals that are with unlimited mileage is not right and limits the freedom of the client.

A first class service from start to finish. I used the customer service before my hire as I had to change the dates, and I received an excellent response. The shuttle bus service to and from the airport took minutes, the payment and collection of the car was slick with no waiting or hassle, and the return of the car was exactly the same. I can't get over what a fantastic service it was, one I will highly recommend to anyone needing car hire in Málaga. The company is exactly as they state, completely hassle - second to none.

Love this rental car 

It was a very good experience, except for the fact that the price varies depending on whether you are under 25 or 24. I feel this shouldn't just be buried in the terms and conditions; instead, the website should automatically update the price the moment you enter your age to avoid confusion. I was supposed to pay €194 but ended up paying around €45 extra due to the age surcharge. Otherwise, everything was perfect.

We rented a car for a week. The booking process and so on went fine. Pick-up isn't right at the airport; they have a shuttle bus to their depot—about 10 minutes away. I’m not comfortable not knowing which company insures the vehicle; it isn't stated anywhere, certainly not in the contract. The roadside assistance number is the same one used for bookings and general inquiries, so I’m not sure how reliable it would be if you actually needed a tow truck, for example. I did call once about a minor issue and managed to get through. The pick-up was very quick, and they let us know the fuel level. The return process was also very fast—almost *too* fast—and you leave without really knowing where to park or who to hand the key to. The WhatsApp service was efficient, so it’s clear that—along with the self-service pick-up—everything is going digital. Aside from the price, I’m not sure I’d recommend it.

We have used Malagacar for over twenty years, always great friendly, efficient service . We hire cars from them three or four times a year, and have always been very happy. Looking forward to returning in a few weeks time, They are the best

Reply from Malagacar.com

Dear Mr Durham,
Thank you very much for your wonderful message and for trusting MalagaCar.com for more than twenty years.
It means a great deal to us that, after renting with us three or four times a year for so long, you continue to value the friendly and efficient service provided by our team. Loyalty like yours is the greatest compliment we could receive.
We look forward to welcoming you back in a few weeks and making your next rental another excellent experience.
 
Regards 
Customer service department

Another seemless experience & the discount is rising ♥️. Gracias malagacar

Reply from Malagacar

Dear Mr Campbell,
Thank you very much for your kind words and for continuing to choose MalagaCar.com. 
We are delighted to hear that everything went smoothly once again — and yes, the loyalty discount keeps getting better!  
We truly appreciate your continued trust and look forward to welcoming you back on your next visit.
 
Regards 
Customer service department

As a loyal customer who has been renting from Malagacar for over 10 years, I am writing this review with a deep sense of disappointment. The reason I kept coming back for a decade was simple: excellent service, personal attention, and competitive prices.Unfortunately, due to the recent push for automation, absolutely nothing is left of that. It has become a complete disaster.I understand perfectly well that processes need to change due to current market conditions. However, if you switch to a digital system, it actually needs to work. The current system fails on all fronts. Where I used to be in and out with my car within 5 minutes under the manual service, I am now left waiting unnecessarily long in confusing, slow processes.The personal touch is completely gone. You no longer feel like a valued customer, but rather like a number in a glitching machine.Malagacar, you have lost what made you great. If this is the future of your service, you are forcing me and many other loyal customers to switch to the competition after all these years. Fix this.

Reply from Malagacar.com

Dear Mr Diaz Lopez,
 Thank you for taking the time to share your experience and, above all, for choosing MalagaCar.com for more than ten years.
 We are sorry that your latest collection did not meet the standard you have come to expect from us. However, we do not believe it is accurate to describe the current service as a complete disaster or to suggest that we have replaced our traditional service with a fully digital system.
 
Our usual assisted collection process remains fully available at all times. The new self-service option has been introduced as an additional service to make collections faster, not to replace our staff or the personal attention we have always provided. MalagaCar.com has always invested in technology and modern processes, while maintaining direct customer service.
 
During your visit, the card payment terminals experienced a temporary technical failure. Unfortunately, this was external to our own system, although we fully understand that it affected your experience and caused inconvenience.
 
Despite the self-service system not yet being fully operational, the changes already introduced have reduced average waiting times by approximately 35%. We are continuing to test and improve the process so that it becomes even faster, clearer and more reliable.
 
Your comments are especially valuable given your long history with us, and we regret that this particular experience left you disappointed. We hope that your next visit will once again reflect the efficient and personal service you have received from MalagaCar.com over the past decade.
 
Regards 
Customer service department