MalagaCar.com reviews - Page 24

Thank you once again for a terrific service and car rental. We’ve been using Malagacar.com for over 20 years and never been let down. Thank you and hope to see you again soon.

We have been renting vehicles from MalagaCar several times a year since 2014; the company has grown and evolved, and we have never been disappointed. No time is wasted walking around the vehicle at either pickup or drop-off. The only slight downside upon arrival is that the staff aren't always easy to spot, as there are so many people crowding around. Keep up the good work.

Unfortunately the fuel tank was not full when I received the car! I was quite busy and tired the day I received the car so I didn't complain about it! The tank was three quarters full!

Reply from Malagacar
Dear Waria, 
Thank you for your feedback.
We would like to clarify that our fuel policy is clearly explained on our website, before booking, in the booking confirmation and also in the rental agreement. 
Our policy is not “full to full”, but “same to same”, as stated here.
This means that the vehicle must be returned with the same fuel level as it had at the time of collection.
Therefore, if the car was delivered with three quarters of a tank, it only needed to be returned with three quarters of a tank. It was not necessary to return it full.
If there is ever any discrepancy or doubt about the fuel level when collecting the vehicle, this should always be reported to our staff before leaving the office, so it can be checked and noted immediately.
For this reason, the fuel level should not have caused any disadvantage, provided the vehicle was returned with the same amount of fuel.
 
Kind regards,
Customer Department
 
 

Could be by far the lead and best car rental company in the area IF they could only sort out the ridiculously slow key collection part. Everything else is great BUT every time you have to wait over an hour in the office to collect the car keys - crazy!!!

Reply from Malagacar.com

Dear Sophie, 
Thank you for your feedback and for rating us positively despite the waiting time at collection.
We fully understand your point. The key collection process is an area we are continuously working to improve, especially at peak arrival times, as we know this is one of the most important parts of the customer experience. 
That said, we have checked the times for your booking. According to our records, you arrived at the airport meeting point at 20:25 and the rental agreement was signed at 21:08. Taking into account the transfer time from the airport to our office, which is usually around 15 minutes, the waiting time at the office was approximately 28 minutes. 
This was not over one hour, although we agree it was still longer than we would have liked. We are sorry for that and we appreciate your comments, as they help us keep improving our procedures. 
We are pleased to hear that everything else was great, and we hope to offer you a faster collection experience on your next rental.
 
Kind regards,
Customer Department
 

First car we had engine knocking badly… no oil in it. Second hire car had no power as the exhaust was blowing so bad. And engine management light on.

Reply from Malagacar.com

Dear Mr Price,
Thank you for your feedback.
Regarding the vehicle returned yesterday, this was a Seat Ibiza with an 80 HP naturally aspirated petrol engine.
This type of engine has a different driving response compared with turbocharged engines or vehicles with higher engine output. It is designed to deliver smooth and efficient performance under normal driving conditions, but its acceleration and engine sound can feel different, especially during certain driving situations such as uphill roads, higher revs or when the vehicle is loaded.
This is a normal characteristic of this engine type and does not mean that the vehicle was not suitable for rental use. 
We regret that the driving experience was not as expected on this occasion, and we appreciate you taking the time to share your comments with us.
 
Kind regards,
Customer Department
 

The price is good but few things I didn't like. Waited over 1 hour in a queue to get the keys. The car wasn't cleaned enough. The car was slow like a lorry to go up the hill. This was most annoying

Reply from Malagacar.com

Dear Aurelijus,
Thank you for your feedback and for your positive rating.
We are sorry about the waiting time when collecting the keys. You are right that, on this occasion, the waiting time was longer than usual and longer than we would like to offer. We fully understand that after a flight, waiting over one hour is frustrating, and we apologise for this.
Regarding the cleanliness of the vehicle, we are also sorry if it was not at the expected standard. This is something we take seriously and your comments will help us improve our internal checks before delivery. 
Concerning the vehicle performance, the car supplied was a Seat Ibiza with an 80 HP naturally aspirated petrol engine. This type of engine has a different driving response compared with turbocharged engines or vehicles with higher engine output. It is designed to provide smooth and efficient performance under normal driving conditions, although the acceleration and engine response can feel different in certain situations, especially on uphill roads or when the car is loaded.
This is a normal characteristic of this type of engine and does not mean that the vehicle was not suitable for rental use. 
We appreciate your comments and hope to provide you with a smoother and faster experience on your next rental.
 
Kind regards,
Customer Department
 
 

I was quite pleased with this car rental company and would definitely use them again without hesitation. However, there is room for improvement—for instance, they should let customers know about the complimentary shuttle bus to the airport. Also, the car was handed over to me with a range of 552 km, and I was told the tank was full; that wasn't true, as it showed 599 km after I filled it up. It’s not a huge deal, but these are the kinds of details I don't like. Otherwise, I am very satisfied.

Reply from Malagacar.com
Thank you very much for your rating and comments.
We are pleased to know that, overall, you were satisfied with our service and would choose us again.
Regarding the courtesy minibus, please note that this information is explained both on our website and in the booking confirmation sent prior to vehicle pickup. That confirmation details the instructions for reaching our meeting point at Málaga Airport, as well as the transfer to our offices via our minibus.
As for the fuel, we understand your comment; however, the remaining range shown on the onboard computer depends not only on the exact fuel level but also on previous driving style, average consumption, city vs. highway driving, air conditioning usage, road gradients, speed, etc. For this reason, there may be some variation in the vehicle's estimated range at different times, even if the fuel level remains the same.
In any case, we have taken note of your observations and appreciate you sharing them with us. We are glad you were very satisfied with the rest of the service and hope to see you again for your next rental.

Sincerely,
Customer Service Department

I have used Malagacar.com for many years and have always been impressed especially with the staff - professional, helpful and friendly. The company has also been very supportive if I have a problem such as a puncture. The only negative comment is sometimes having to wait on arrival when too few staff are on duty. But I can highly recommend this company.

A rental agency I would recommend. Very fast and professional service. We were met right outside the airport upon arrival, and the return trip from the agency to the airport was very quick. A reliable and efficient agency.

I used the company in Malaga for the first time for airport transfers for my family. One half with children arrived Friday the other with children on Saturday. The vehicle was first class fitted with the appropriate child car seats. The same driver for both was fantastic waiting at the airport and then arriving slightly early, which was a relief, for the return journey. I will certainly use the company again. And thanks again to the driver.