MalagaCar.com reviews - Page 25

Ordered a isofix car seat for my 20 month old baby. It wasnt fitted in the car, had to ask for it, for them to bring me a high back booster, when told them it wasnt suitable, we were told "well I dont know about car seats". Then had to go and fetch our own, they are just piled up on the floor and in racking, no order to them. Couldn't find a suitable one, so had to go for the next best thing. Was left to it and wasnt installed for us, we had to try and work it out ourselves. The car also cost more than what was quoted. The car drop off was quick and transfer was straight forward

Reply from Malagacar.com

Dear Faye,
Thank you for your feedback.
We are sorry to hear about your experience with the child seat. This is certainly not the level of service we aim to provide, especially when travelling with a young child, where everything should be clear, safe and straightforward.
 We will review this internally with our team, as the correct type of child seat should be provided according to the request made. We also take note of your comments regarding the organisation of the child seats, as this is something that clearly needs to be checked and improved.
Regarding the installation of child seats, please note that, for legal and safety reasons, our staff are not allowed to install child seats in the vehicle. The installation must be carried out by the parents or guardians, as they are responsible for ensuring that the seat is correctly fitted, properly adjusted to the child, and suitable for their specific needs.
Concerning your comment about the final price, we have reviewed the booking and payment details, and we can confirm that the amount charged corresponds to the reservation and the services included.
We are pleased to hear that the drop-off and transfer were quick and straightforward, but we fully understand that the issue with the child seat affected your overall experience.
 Regards 
Customer service department

Hello, I have a question about returning a rented vehicle at night. We have a vehicle booked from July 6th to July 20th (reservation number 1874468). But we would need to return it on July 20th at 4 am (in the night). Will that be possible? And will there be a shuttle to the airport at this time of night or do we have to get from the rental to the airport ourselves? Best regards Jan Rehacek

Reply from Malagacar.com
Hello Jan! Please check that you have correctly entered the vehicle return time in your booking confirmation. If so, there is no problem. If you need to change the return time, please reply to your booking confirmation email.
Regards,
Customer Service Department

a very satisfied customer since years

Absolutely amazing company,what they say is what you get! Unlike most of the other car rental company’s in this area.I would never use anyone else other than Malagacar,thank you keep up the good work.

The car was great; pickup and drop-off were quick. A minibus picked us up just 2 minutes from the airport. Unbeatable value for money—no deposit required and full insurance included. The only downside was the crowd at the airport (understandable, given their great prices), which meant a bit of a wait... There was no sign, just a young guy in a "malagacar.com" T-shirt, and we didn't spot him right away because of the crowd...

We were out for 1 month /on May 28th/! Everything went great, exactly kind and helpful,,,,but we had a car exchange ///which was quickly resolved // we went back by taxi /on your advice! We handed in the invoice and everything to the office, they promised to transfer the taxi fare after 2-5 days,,,,but unfortunately this did not happen. We wrote several letters,,,but so far there has been no response!!! I am waiting for your answer, where should we report this request?! Thank you... but everything was really very fine, apart from that. Have a nice day!

Mi /máj.28-án/ 1 hónapja voltunk kint! Nagyszerűen ment minden,pontosan kedvesen segítőkészen,,,,de volt egy autócserénk ///amit gyorsan megoldottak // taxival mentünk vissza /az önök tanácsára ! számlát és mindent leadtunk az irodába ,azt ígérték 2-5 nap elteltével utalják a taxi tarifáját,,,,de ez sajnos nem történt meg. Többször is írtunk levelet,,,de ez idáig nem jött semmi válasz!!! Várom válaszát ,hova jelezzük ezt a kérésünket?! Köszönettel... de tényleg minden nagyon rendben volt ,ezen kívül. További szép napot!

An excellent first experience with MalagaCar! I was a bit skeptical since it was my first time renting from them, but they turned out to be incredibly reliable. The online booking process is clear and free of hidden costs. Once I landed, the shuttle took me to the office in just a few minutes. Check-in was quick, and the staff were friendly. I really appreciated the cleanliness of the vehicle and the peace of mind provided by the all-inclusive package. Returning the car was immediate and stress-free. Many thanks for the great service!


Eccellente prima esperienza con MalagaCar! Ero un po' scettico trattandosi del mio primo noleggio con loro, ma si sono rivelati super affidabili. Il processo di prenotazione online è chiaro e senza costi nascosti. Una volta atterrato, la navetta mi ha portato all'ufficio in pochi minuti. Il check-in è stato veloce e lo staff cordiale. Ho apprezzato molto la pulizia del veicolo e la tranquillità della formula tutto incluso. Riconsegna immediata e senza stress. Grazie mille per l'ottimo servizio!

Supercorrect All. 7 years client. Topfirm!!

Malagacar.com is brilliant as usual. I’ve been hiring a car from them for a few years now. There is a bit of a queue but worth the wait. Friendly staff, decent cars and good location

MalagaCar are a very reliable company, their cars are consistently good and never fail to perform well. This is an excellent company to use and I would highly recommend them.