MalagaCar.com reviews - Page 27

Very good service!

The only improvement I have (because pick up, administration, communication and the car itself was perfect) is changing of the return time. This communication was via App and also via mail that I don't often read. I don't understand that the car Bas blocked because data that was linked via the App wasn’t clear. Apparently you must once again submit your credit card data after I have confirmed the change. Strange because credit card data are known to you. Blocking de car is therefore for me very strange and not client friendly. So this is clearly something to improve. But overall, MalagaCar is good

I’ve been booking with Malagacar on and off for about 10 years. However I have to say I won’t be returning after this experience. We arrived late approx midnight, and were left standing for between 20-30 minutes in a queue of just myself and my partner. There was 5 employees working, one checking in another couple and 4 others tapping on a computer and looking at a screen. I understand that staff can be busy, but we felt ignored and weren’t acknowledged. One member did ask us if we were “waiting” we explained we were, and approx 20 Minutes later after the couple infront of us left, and we asked can we check in, the same staff said “you told me you were with that couple”. This could easily be a misunderstanding which would be fine. However it was the attitude and tone that we were unhappy with after 30 Minutes of waiting, no apology or explanation. We then got the car. As we were driving approx an hour away, and as all the car was in Spanish we ask politely for help hooking the car up to Apple play for google maps. All we got told was “ I don’t know how to do it, I don’t know if the car has Apple play some do and some don’t”. We informed the employee that it did have car play, but we needed some number to connect to the Bluetooth and again very abruptly were told “ just email tomorrow and maybe they’ll help”. Upon returning the car, there is no signage suggesting where to park Returning cars, I went to park in the same area we collected the car and was again very rudely told to park in the other area. We left the car, and wanted to show a member of staff we’d retuned with the correct amount of fuel and no damage to the car, and were again barked at to leave the keys in the car. I then entered the bus to go to the terminal and the boot was closed, I asked the driver for permission to open the boot to load the bags myself and he didn’t even acknowledge or look up from his phone, on which he was on social media. I don’t give this feedback for any form of attention, however really and truly the customer experience was appalling, and as you’ll see from my pervious bookings have never complained before. The car itself was fine, it was a seat Leon, but again everything else was just terrible. The summer season I’m sure is very busy, and staff are I’m sure worked hard and busy, but this is no way to run a business, I hope this feedback is taken as it is intended.

I highly recommend it. Everything went smoothly from arrival at the airport to returning the car (of course, also the transfer back to the airport).

A very good experience with MalagaCar. The car matched the booking, was clean, and in perfect condition. Pick-up and drop-off were quick and hassle-free. The staff were friendly and professional. I recommend this agency and wouldn't hesitate to use their services again.

Service, scope and comfort were all of a very high standard. We were given an almost brand-new, spotlessly clean, smart car (a Ford Puma) with comprehensive insurance. The company clearly prioritises customer convenience.

Rented a car for a week. They gave us a higher-category car for the standard price—it was practically brand new. The paperwork was handled very quickly, both for pickup and drop-off. The excellent price included insurance and an additional driver, and they didn't require a deposit. Rated 10/10.


Noleggiato auto per una settimana. Ci hanno dato un'auto di categoria superiore al solito prezzo, praticamente nuova. Velocissimi nelle pratiche, sia per il ritiro che per lasciarla. Il prezzo ottimo è comprensivo di assicurazione e guidatore aggiuntivo, non chiedono deposito. Voto 10.

I have been using malagacar for about 15 years. This is the first time I had a problem when I was driving the car. A tyre burst. Malagacar.com response was terrific and everything was handled very professionally. I have always been faithful to Malagacar.com without any problems. This has justified my confidence.

Great car, clean and new, great pickup, fast check in and fast drop, off couldn’t have been any better.

Fantastic slick operation, easy to get the car and even easier to return , great clean car , I have been coming to Spain for 20 plus years and this is by far the best people I have ever used (and will continue to)