5 stars for the staff, and overall for the company. However, 1 star for the minibus wait and depot wait. 3 staff serving 15-20 waiting customers with more every 10 minutes is never going to be a 5 star service. In error, after a long wait at the depot For the VIP service I gave 1 star for service on the feedback screen and not the 5 stars I would have given Elias due to the total time it took to rent the car affecting Him in an unfair way. I like Malaga car but can you improve and make waiting time a 1-5 star rating and a dedicated and defined queuing area or put more staff on at busy times.
From: S Mac
I have used many companies for car hire in Malaga and malagacar has been far superior to the rest. First class service yet again.
From: Helen Jordan
We arrived to Malaga after midnight, with children, suitcases and extremely tired, we had the greatest experience at Malagacar and Fran the Manager, he gave us a VIP treatment as he does for every single client, happy contagious personality, extra active and friendly, he makes everyone in the office to follow his rhythm and his way of working. I will definitely rent from them every time I need to, no need to look for another rental car company, we kept talking about Fran and Angel all the way home.
From: Juana Perez
A first class experience. Short mini bus ride from the terminal to the office. We were on our way in ten minutes.
Dropped the car off at the end of the holiday and a mini bus dropped us right outside departures. Will definitely use again.
From: Phillip Dingley
First class service, fast and friendly. Web pages and terms of renting are simple and easy to understand. Competitive pricing even with a full insurance package. Highly recommended.
Greatest car rental company in Malaga! Friendly and effective personal, new and clean cars. Recommend highly the full insurance package. No problems picking up and returning the car. Will absolute use Your company again :)
5 stars service.
From: Anita Seeck
Without Prejudice, I can honestly,100% honestly say that Malaga Car are easily the best company for Car Hire in Spain. I've tried them all..from Amigo to Goldcar and they have nothing on this Company. No rip offs, no crazy fees just a fabulous deal with excellent Customer Service.
Hurry up and Open another Branch at Alicante Airport...please.
From: Ian Black
I STILL HAVE NOT RECEIVED BACK MG DEPOSIT A MONTH LATER!! SOMEBODY NEEDS TO DEAL WITH THIS SITUATION! Terrible customer service.
Dear Mr. Williams,
The deposit was unlocked on February 26th.
J. Alberto Anglada
From: Luke W
Have been using malagacar service for the first time, service is good, the car has been reliable, drop-off so quick and has been given a lift to terminal! The one thing I can't make clear so far, credit card deposit of 1200 Euro hasn't been unbloked for over 10 day and still remains unblocked.
Reply by Malagacar.com
Thanks for your e-mail. After checking our bank records we can confirm your deposit has been already released, so if not yet, please keep cheking your credit card statement as the amount should be available very soon.
From: Alexander Kremkov
Having used Malaga Cars for many years and most probably four or five times a year I have never had anything to complain of. Excellent no fuss service good value. However disappointed 13/02/2019 to find unexplained €35 excess out of hours surcharge?
Reply by Malagacar.com
Dear Dennis, the late night surcharge applies from 11 pm onwards and you arrived at 11:36 pm.
From: Mr Dennis Cooper