MalagaCar.com reviews - Page 30

Perfect rental car – highly recommended! The entire process, from pickup to drop-off, was very professional. No additional fees were charged when picking up the vehicle (we booked the "full package"), and the return process was seamless, too! Brief messages were sent via WhatsApp before both pickup and drop-off to provide reminders and confirmations. The shuttle service also worked perfectly! It was our first time booking with Malagacar.com, and we would definitely do it again!

We picked up at 1 am in the night. Please improve: - Waiting time for bus in airport (30 min) - Waiting time at office (30 min) - After return please take us to the SALIDAS! Not arrivals. Even if there are only few passengers in the car (4 in this case). I have used Malagacar for many years. This time it was not okay!

Please, pay more attention to cars before renting them. We had some problems with 2 cars (both BMW) - one was losing oil and the other one was missing braking liquid. We lost almost 3 or 4 hours with that problem. Take into account that most of us are tourists with a limited time on this beautiful area and we want to spend it on the beaches, cities, museums, etc. The 3rd car was better and it was in a superior category. The staff from the front desk is very friendly and they really helped us, so 5 stars for them.

We were very satisfied with MalagaCar. The vehicle was in good condition, and the entire process went smoothly. We were particularly impressed by the car return process; it was exceptionally easy, fast, and completely hassle-free. This is exactly what you want from a car rental company: no unpleasant surprises, friendly service, and a seamless experience from pickup to drop-off. We would book with MalagaCar again anytime and can highly recommend the company for trips to Andalusia.

I get the feeling that your business has grown and that has brought some “growing pains,” that are reflected in a slight deterioration in the quality of service. I received a WhatsApp message the day before the car was to be collected emphasising “no queues….” but we had to wait at the airport for 3 mini buses although in fairness the queue at the garage, when we eventually got there, was minimal. On returning the car today there was a substantial queue for the buses beyond the waiting area and into the garage area. Hence because I couldn’t see round the corner I think we finally got on the 4th or perhaps 5th mini bus. Whilst in the queue there were several other longstanding customers chatting and complaining about deteriorating service that they had noticed with dirty cars outside and in, wrong fuel levels recorded, empty washer bottles being mentioned. Still good service but there does appear to be some issues that need to be addressed before they become a problem.

I’ve been using Malagacar for around 10 years & always had good service & reasonable quality cars. However, on this occasion, the car was old, noisy & lacked any performance. On returning the car we then had to wait around 30 mins for a transfer to the airport. As a frequent customer I found this a very disappointing experience.

Our experience was satisfactory. There was hardly any wait to pick up the car. It performed flawlessly throughout the rental period, and both the vehicle handover and the return trip to the airport were extremely quick. Excellent value for money: no deposit or security bond required, and comprehensive insurance included at a very competitive price.

On 16th May I paid for the rental of 2 SEAT cars using my Visa card. Both cars were used to convey 8 people to a Villa near Los Marines via Velez-Malaga. We travelled in convoy. The car I was driving developed a fault with the clutch as we were about 5km from our destination. In over 60yrs of driving experience I have never experienced a burnt out clutch. You arranged a pick up and we collected a replacement car on Monday 18th May. From then on everything went well. On checking my bank statement after the holiday, I see that my account was charged with 1200euros. I did not authorise this payment. There was clearly a fault with the clutch before we collected the original car. Please rectify this situation by refunding the 1200euro payment. My bank is aware of this issue and expects your cooperation before the need to escalate the claim further. I look forward to hearing your thoughts within the next week. Yours faithfully Alan Wharton

Only 2 people working on saturday 30 may evening in the malagacar office. Had to wait 45 minutes in line. Not ok

Great car. I with my family enjoyed the car, when se come to malaga again we'll surely come to malagacar again