MalagaCar.com reviews - Page 30

I am delighted. I rented a car for one week back in May. The shuttle service to the rental station was quick. When I arrived at the station around 1:00 PM, there were about eight people ahead of me picking up cars, and two or three service counters were staffed. Since I had already booked the "Full Package" from Germany, the whole process went very smoothly: I presented my driver's license and ID, provided my vacation address, paid, collected the keys, located the car, and drove off. With 68,000 km on the odometer, it wasn't exactly the newest car—and it did have various scratches—but with full comprehensive coverage and zero deductible, that really didn't matter to me. There was absolutely no pressure to upsell me on additional offers. Returning the car couldn't have been simpler. I dropped the car off at the exact same spot where I had picked it up. A friendly attendant immediately directed me to a parking space, took the keys, briefly sat inside to check the mileage and fuel level, quickly glanced around to ensure I hadn't left anything behind, gave me a nod, and directed me to the shuttle. The entire process—including the shuttle's departure—took less than five minutes. I would happily rent from them again!

We are a group of five friends who spent four days in Malaga.We rented a car from Malagacar.com, a mid-range car with full insurance. The seatbelt malfunctioned almost immediately, before we even left the rental office. About 500 meters from the office, the tire pressure warning light came on when we parked the car and went back for it; it wouldn't start (this was resolved by the central office).The next day, the oil light came on.We contacted the main office about 8 or 10 times, and every time we called, we got the same response: they would inform their supervisor and call us back. They didn't return a single call. Finally, after three hours, they told us they were sending a tow truck and a taxi to take us to the depot. The tow truck driver arrived 20 minutes after we called. He told us that the taxi usually arrived at the same time as the tow truck. But that wasn't the case; we waited another two hours until it finally showed up. It was incredibly frustrating, and we lost the entire afternoon of our four-day vacation. When we arrived, they gave us another car that was practically brand new, and we were able to continue our journey. The customer service was poor, and at times, the staff was very unfriendly. I travel to Malaga quite often, and this was the first time I rented a car with Malagacar.com. I will never rent from this company again.

Always reliable and uncomplicated.

As always, a true pleasure—great professionals and the vehicle in perfect condition. Until next time, thank you!

Excellent service , seamless and super quick

Best car rental service ever! Good and new cars available! Don't go anywhere else!

I’ve booked with Malagacar for about 15 years & always find them reliable & the cars are quite new

Hello. We were very disappointed with our car. We had booked a Group XB – Volkswagen T-Cross Automatic, but we received a Mazda 2 Hybrid with over 50,000 km on the odometer. The car was in poor condition; upon pickup, the fuel tank was nearly empty, and upon return, the staff member tried to charge me an extra fee for fuel, even though I had filled up the tank during the week. I feel that the quality of Malagacar's service has deteriorated; I have rented other cars in previous years, and this was not the case then. I sent you several messages throughout the week, but I still haven't received a response.

Reply from Malagacar.com
Hello,

We are sorry to hear that you were not satisfied with your rental experience.

Upon review, however, we must clarify an important point: your reservation was not for a Group XB Volkswagen T-Cross Automatic, but for a Group CA vehicle. This group corresponds to vehicles such as the Toyota Yaris, Mazda 2, or similar models—not a Volkswagen T-Cross. Therefore, the vehicle you were provided—a Mazda 2 Hybrid—did indeed correspond to the category you had reserved.

Regarding fuel, our policy operates on a "same-to-same" basis: the vehicle must be returned with the same fuel level as it had at the time of pickup. If an additional charge was mentioned upon your return, it was solely because the observed fuel level appeared to be lower than the level recorded at the start of the rental. Naturally, if you have a fuel receipt or proof of purchase, please feel free to forward it to us so that we may verify the details.

We also regret that you felt the quality of our service has declined. We take your feedback seriously, particularly regarding the general condition of the vehicle and the lack of response to your messages during your rental period.

Sincerely,
Customer Service Team

The best car rental company I've ever used. Excellent service, fast, reliable, and cars in perfect condition. A 10 out of 10.

It was a bad experience with them! 1.Most important - I ordered with navigation and paid but did not receive navigation, demand a refund. 2. The windshield wipers on the car were bad, cleaned poorly and they do not correspond to the original size 3. I had to use air conditioning all the time because without AC the front window misted up 4. The front window was dirty inside which gave me poor visibility 5.The entire exterior of the car had extensive damage. 6. We waited a long time to pick up the car, about 1 hour. 7.They are not responding to my complaint.