MalagaCar.com reviews - Page 3

Having hired from you for many years, I have to say that my most recent hire experience was not the best. Your new electronic system needs a bit of fine tuning and the collection of the car key then actually finding the car was frustrating when the machine told me one thing and your assistant another. Hopefully that improves. The car was not the one I requested but in the same group and I did not like it. I understand that could be due to availability but, I would like to think that my loyalty would provide some sort of priority to my request. These are observations and I do normally like your service and will be back again soon.

Hello, This is not the first time I have rented a car from your company, and unfortunately I have several concerns that I feel I need to share. 1. I never seem to receive the actual car I select when making the reservation. I understand that you rent by vehicle category and that a specific model cannot always be guaranteed, but this seems to happen every single time. 2. On several occasions, I have received cars that were already quite worn. In my opinion, vehicles in a rental fleet should be renewed more frequently. 3. The car I received this time was particularly disappointing. One of the turn signals was not working, there was no windscreen washer fluid, and there were strange rattling noises coming from the car. A rental vehicle should not be handed over to a customer in this condition. 4. I had to clean the inside of the windscreen myself. As soon as the sun shone through it, it became obvious how dirty it was and visibility was poor. 5. I booked and paid for a VW Caddy class vehicle, which is not exactly a cheap rental category. Instead, we received a Ford Tourneo. What surprised me most was that the rear passenger windows cannot even be opened. You are renting cars in Spain, where temperatures are often very high, not in a cold climate. I genuinely do not understand how a passenger vehicle without opening rear windows can be considered an appropriate replacement in this category. 6. From the moment we picked up the vehicle, there was already a warning on the dashboard indicating that something was wrong with the tyre pressure. Overall, this experience was far below what I would expect, especially considering the price of the rental. I have used your company more than once, but after this experience I am genuinely unsure whether I will choose your services again in the future. There are clearly several areas where you could improve, particularly vehicle maintenance, cleanliness, fleet condition, and the quality of replacement vehicles provided to customers. I hope you take this feedback seriously.

Excellent service... the easiest rental experience of my life. Highly recommended. Well done, Malagacar.

Ottimo servizio.. il noleggio più semplice della mia vita .Consigliatissima.Brava malagacar.

Check in was a lot of hassle with self check in, was much better when there used to be a person on the counter

Quick check-in procedure and good service. Would rent again. However this time the car was not drivable, it constantly, while driving, pulled to the right, which meant constantly correcting while driving. Second the tires weren’t checked at pick up and we had to fill them with air during our stay.

Everything was so easy. Really good service!

Best price, easy to pick up and return. Online booking/registering was a simple process. We had a puncture during our rental and this was dealt with reasonably quickly.

All is super.

Points to improve: Car cleanliness and smell of cigarette inside Car key battery low which sometimes requires multiple pressing to unlock/lock the car as well as multiple attempts to start the car Some of the staff professionalism as when we collected the car we had to install the car seat for our child however the staff who got us the seat told us that he doesn’t have kids and doesn’t know how to fix it. Luckily there was another staff who politely guided us on how to install the car seat ( as they can’t do it themselves due to some local laws ) Overall the car was fairly new and In good condition The pickup and drop off of the car was fast and easy

Dear sir or Madam this time has got to of been the worst experience after more than 20 years of hiring cars from yourselves I asked for the car that was allocated to me was not acceptable you changed it to a Sandero which was dirty inside I and was badly marked on the outside I asked to speak to a manager the person who eventually came to speak to me was not very accommodating stating that this was the only other car that he could offer me I asked why he could not upgrade me to a better car he said he could not so I asked how could he accommodate me his response was that he could offer me a refund I felt really upset with that response as I would then of had no car as it was I took the Sandero which had a fault which was the windscreen washer did not work on the driver side the manager name was Miguel could you please respond back to me please