MalagaCar.com reviews - Page 34

Very fast customer service at the office! Everything was as agreed! I will use them again for my next rental.

Everything was perfect—would definitely come again.

I’ve been using Malagacar for over 25 years. I don’t book with any other company. The service is always excellent, cars are good, clean and well serviced. Prices are comparable to other companies and the staff are always polite friendly and very helpful. I had one problem in 25 years and Malagacar came to my assistance within 2 hours with a replacement car. I’ll be back again later this year.

I was like Alice in Wonderland - I would never have believed how quickly and easily it is to rent a car in excellent condition, with all the comfort, without complications and with an excellent approach to the customer. If your destination is Malaga, then definitely a car from MalagaCar.com!

An excellent experience with MalagaCar.com! The staff was very welcoming and attentive. Amenda was incredibly kind, efficient, and professional. The car was clean—practically brand new, a Picanto with just 1,100 km on the odometer—and in perfect condition. Both the pickup and return of the vehicle were quick and hassle-free, with no requests for extra insurance payments or credit card holds. The pricing was transparent, with no unpleasant surprises. I highly recommend this agency and would happily return for a future rental.

I am disappointed because I felt that I was not treated well, and I do not understand why. Every time I have rented a car in many countries around the world, the employee has always accompanied the customer, shown the car, and explained its condition, including whether there was anything not completely right. That did not happen in my case. I only get the key, and later I discovered that the car had scratche on the right side, which did not look good at all. I found another person in the garage and asked, “Why did you give me this car without informing me about its actual condition?” The employee replied, You have full insurance, and you will not pay for it, instead of saying, “We are sorry, we should have informed you about all the details,” and showing the car first to ask whether it was acceptable to me.

I was pleasantly surprised by this car rental experience with Malagacar. We chose you thanks to your reviews—and now I’m recommending you myself for your high-quality service and simplicity. It was completely stress-free, which is a real pleasure when you’re just landing in Malaga. You truly delivered from start to finish. Thank you!

I have booked with you for nearly 15 years and have always been pleased with your service and terms. However I am disappointed that you charge a supplement for senior driver ( especially as I only found the charge at the final billing!) It also seems contrary to your claim to be “fully transparent” as I can’t find any reference to this supplement) I have booked despite my views on this. I may however review my in future years.

Reply from Malagacar.com

Dear Mr. Lawrence,
We are sorry to hear that you are not satisfied with our policy regarding driver age, which was implemented last year in spring. You can find full details at this link, where our complete Terms & Conditions are listed:



Kind regards,
Malagacar.com Customer Service

Super easy, smooth quick transport to the office, a 5 minute verification procedure....given an upgrade, out in 10 minutes......and the best thing is no leaving a deposit on your card...you pay a little more but you get a great deal....will be using them again

This was our second time renting a car from MalagaCar, and we were once again completely satisfied. The service was very friendly, straightforward, and reliable. Pick-up and drop-off were quick and easy, and the vehicle was in excellent condition. We especially appreciated the transparency and organization of the entire process. We felt well taken care of at all times and would definitely book with MalagaCar again and recommend them to others. Thank you for the fantastic service!