MalagaCar.com reviews - Page 35

Excellent service. Quick response.

When you call fuel "full full" I expect to receive it full, not 3/4.

Reply Malagacar
Dear Mr. Bolstad,
Thank you for your message.
Please note that “full–full” is not our fuel system. As stated in our rental conditions, our policy is “same–same” (igual-igual): the vehicle must be returned with the same fuel level as at pickup. Your car was delivered according to this policy, and the exact level was recorded on your rental agreement, so you only need to return it at that same level and no refuelling fee will apply.
If you would like, we can send you a copy of the agreement showing the fuel mark noted at collection.

Regards 
Customer service department
 

I have a lot of experience with other car rental companies, this is the best, simple rules, very good cars and great service, all this makes renting a car pleasant and stress-free, I recommend it to everyone, no hidden costs

Excellent service, quick airport pickup despite my very late arrival (around 3 am). The receptionist was friendly and efficient. I highly recommend them.

A disgrace!Never again!No one communicates (there's a contract, you understand, what good is a little human interaction anyway?).They give us the keys and that's it.Then, a filthy car, bordering on dangerous because it was so difficult to see through the windshield, and to top it all off... the engine completely malfunctioned, and they were doing it right there on the highway... you need nerves of steel to travel with them!Upon return?Not a word of apology and the staff were incredibly unpleasant.Absolutely avoid them!Given the number of car rental companies in Málaga, there are bound to be more honest and better options!

I took out their insurance when I rented the car; everything was very smooth and went very well. I didn't have a credit card, only a debit card, so no deposit was charged. I recommend them.

Excellent service and best experience. Do not need prepayment and deposit, clear rent contract conditions, shuttle bus from airport waited for me, to get car and return took just few minutes. Highly recommend this company.

Prices charged are competitive. Upon arrival to collect a car the process was swift & efficient. The car was clean and handled well. Upon departure there was no delay returning the car. There was little delay waiting for the arrival & departure shuttle bus to Malaga Airport. I'm a very satisfied customer

We were given a very used car. The tyres were not fit for purpose. One of the tyres went bust. We contacted them who said they will send a tow truck. We had a flight planned 6am that morning and were promised a taxi would take us there. Guess what... no taxi turned up and we we in a great struggle to get a 5am taxi. DO NOT TRUST THIS COMPANY. Futhermore checked my account they have charged me another 161 euros. No email explaining why, no nothing. And after asking a month ago for a refund for the taxi they have just ignored me. I am doing a section 75 claim via credit card.

MalagaCar.com is a great choice for car rentals in Andalusia. Excellent, friendly, and fast service, and a large selection of cars. Plus, it's a great price with no prepayments. Very customer-friendly. I had to cut my trip short due to the death of a loved one. I received refund quickly, without any issues.