MalagaCar.com reviews - Page 37

The friendliness of the phone contacts during the booking process was a 10/10. Vehicle delivery and collection were a 6/10. The car was handed over without any signature, and the minor defects (scratches, a broken part in the trunk, a dashboard alarm) were not noted. I had to call to have them explain the importance of the alarm. Malagacar employees picked up the vehicle about ten minutes after the scheduled time, as they were running late. I waited outside the hotel for almost half an hour. After a minimal inspection of the car, checking that the tank was full (mainly because we had mentioned that I had filled it to overflowing), they took the car without noting its condition, mileage, fuel level, or any other issues, and without giving me any proof of collection. That same afternoon, I received an email stating that the car had not been delivered within the agreed timeframe. When I called Malagacar to confirm the collection time, they told me that the contract was finalized and everything was in order. This was most likely due to a delay in registration by their staff. Two days later, I received an email demanding €16.20 for fuel. I clearly do not recognize or accept this charge, as, as I have already stated, the tank was filled approximately one kilometer from the delivery point and was overflowing with gasoline. In short: Contracting and pre-sales service: Very good. Vehicle: No complaints. Car delivery and collection: Could be much improved. After-sales service: Poor

Great service, price, helpful staff. Quality fleet. If I go next time, I will definitely use it again.

Skvělá služba, cena, ochota personálu. Kvalitní autopark. Pokud pojedu příště, určitě zase využiji.

First Rating even before I got the car: the booking process was good and easy, confirmstion hia whats App with the Message: „No Queues.No surprises. Full Peace of mind. We will be Waiting for you. Everything is Ready for your arrival.“ Arriving at the Office in Malaga it was me who was Waiting. One Hour so far and I am not yet first in the queue. The queue goes aaround the complete Office Building. No answer any more by WhatsApp. No Person willing to Talk to me. Only Chance: Queue and Wait.

Reply by Malagacar.com
Dear Mischka,
 First of all, we sincerely apologise for the inconvenience caused today and we are very sorry that your arrival experience did not meet the expectations created during the booking process.
 
Unfortunately, earlier this morning we experienced staffing issues due to two last-minute absences, which, together with a temporary IT problem that was resolved a few hours ago, caused delays in our operations and customer service.
 
We understand from your flight details that your plane landed at 13:58, so we estimate that you would have arrived at our office approximately between 14:30 and 14:45 after collecting your luggage, reaching the meeting point and taking the shuttle bus. According to our records, the vehicle was collected at 15:39.
 
We fully appreciate that waiting around one hour can be frustrating, especially at the start of your holiday, and we sincerely regret the delay. However, this was caused by an exceptional situation and is certainly not representative of our usual service standards.
 
Please accept our apologies once again, and we hope that despite this difficult start you enjoy the rest of your stay in Málaga.
 
Kind regards,
Customer Service
 

Really terrible service today. Ruined the start of our holiday. Been quing already for 2 hours with young children in this heat. We have never ever had this experience before with yourselves so I am confused why it’s this bad today. You should not be taking bookings when it means people have to wait for hours and hours, they would just go else where if you were unable to accommodate the bookings.

Reply Malagacar.com
Dear Rebecca,
First of all, we are truly sorry for what happened today and please accept our sincere apologies for the delay and the inconvenience caused, especially when travelling with young children.
 
Unfortunately, today we had two members of staff absent at the last minute, and this was compounded by an unexpected IT issue which affected our operations and caused further delays. Thankfully, the technical problem has now been fully restored.
 
We completely understand your frustration, as this is not the level of service we aim to provide and certainly not the experience you have come to expect from us.
 
Having checked the timings, we understand that your flight landed at 12:55. Taking into account passport control and baggage collection, we estimate that you arrived at the meeting point at approximately 13:45, and your vehicle was collected at 15:08. While this was indeed a longer delay than it should have been, it was not a matter of “hours and hours”, although we fully appreciate that the wait felt particularly long given the circumstances and the heat.
 
Please rest assured that today’s situation was exceptional and not representative of our normal service standards.
 
Once again, we are very sorry for the inconvenience caused and we sincerely hope that, despite this difficult start, you and your family enjoy the rest of your holiday.
 
Kind regards,
Customer Service
 
 

It was my first time, I have hired a car only by myself and my little daughter and I must say that everything goes highly smoothly. I was very satisfy and can recommend everyone choosing malagacar.com 

Altogether an excellent experience hiring a car from Malagacar.com. Online booking, airport pick up, the car and the return were perfect. Their staff were friendly and helpful. I would recommend them to everyone. Ian, UK.

We used a car from Malagacar for 10 days. We are very satisfied with the speed of pick-up and delivery of the car, and also with the rental prices. My admiration, I will use it next time if necessary. Very correct company!

We were otherwise very satisfied but the "unlimited mileage" advertised visibly in front page was not actually true and to our surprise an extra payment of 350€ had to be paid because of "excess kilometers". We should have returned the car after 2500 kms and changed to another which would have meant almost 500 extra kilometers and a full day, no sense. Therefore, this company is not an option for us.

Fantastic service yet again! Coach was waiting at the airport, and only a 5 minute wait on the return. The car was brand new and spotless, an excellent experience, I've 2 more bookings this year which says it all. Great team work!

A fantastic experience. Booking online was quick and easy; the receptionist was very friendly and professional; the car was clean and ready to go, and above all, it was insured with no excess and unlimited mileage for complete peace of mind; the drop-off was fast and hassle-free; both times I called, they answered immediately. Everything was so convenient, I'll definitely rent from here again. Thank you!