After doing a lot of research on car hire and hearing horror stories from people who had used non 'big brand' companies we were thrilled to bits with Malaga Car. The booking process was easy, and communication swift when we had questions. The shuttle bus collection, no queue at collection and friendly staff was brilliant. Very happy with the car and the drop off service was so smooth.
There is nothing we could complain about, we have already recommended to friends heading out to Malaga later this year and we will 100% use Malaga Cars again.
From: Laura Ferguson
Fantastic service last year, we hired Renault Megane the car was immaculate. Full pack taken out and completely hassle free. We paid by debit card and no excess held back. Just booked again for this years car hire. Hope the service is just as fantastic.
From: Chris Long
Excellent service. Used the full insurance package on a Corsa. Collection was a breeze and totally hassle free.
When dropping the car off, we were fully expecting to use the free shuttle bus to the airport, however the polite member of staff noticed we had our 3 year old nephew with us. As a result, no waiting for the free shuttle bus, we were driven straight to the departure terminal.
Excellent service. Highly recommended. Thanks Malagacar.
From: Tristan Nicholls
Always a pleasure dealing with malagarcar.com.
Leasing from you tomorrow in fact, fingers crossed for the same great service, good clean vehicle etc.
From: Andy Dickson
All was well and clearly, but when you pay by credit card the Deposit of 1000 euros is not released by the company, and only after 31 days.Get ready for this term
The fourth time we hired a car with Malagacar. And again everything went smoothly. Except for the fact that I could not find the man at the arrivals to hand me a ticket for the shuttle. Got a brand-new car. Will certainly choose your company again next time.!!
From: Martin Van De Kooij
After several recommendations decided to try Malaga we were apprehensive about having to be picked up by bus as we have always had delivery to the arrivals. The price was amazing saving and the pick up procedure painless and should be easier next time now my details are logged. New customer for 12 weeks per year Graham
From: Graham Stacey
Even if I Will use Malagacar again I will still lay out the goods and the bads in their service :
Good ones :
Very nice car, quick service overall, , clean , had free gps, brand new vehicle and we all know that value for money is as goods as it gets .
Transfer from airport to office - poor . The guys there drive the cars like they are transporting potatoes and they throw the luggage like in the airport, no care whatsoever for the customer .
At the office even if there is a desk for VIP they don't always ask or check and take customers as they come.
My guy was a little "special" , he requested like all documents he could have requested and after that he told me he cannot give me a car.
After checking with his supervisor he said " I will see what I can do"
Did I mention I bought the VIP package ? People on my left and right with normal rates where leaving with their cars.
When he asked for my credit card I gave him my debit card and showed him the reply of his company customer care who informed me in writing that I can rent with debit card if I get Full Pack. He simply replied with " that is customer service, they know nothing , I have a boss here" and I asked him to go talk again with his boss. When he asked him in Spanish , which I perfectly understand, the manager instantly replied with "of course he can" ergo my opinion that he was "special". After that he just handed me the paper and the key, tooled me back in the garage and asked me if I saw the car while he was pressing the remote , and that's that.
When I returned it everything went smooth , they did not check it, just made me move on the right side so their guy
Drive me to airport. Big advantage of Full pack.
All things considered, I will use them again and hope I will encounter a better trained employee with more interest into satisfying customers.
We rented a car in late May-early June for two weeks. The car was almost new (Renault Megane), transfer from and to the airport was fast and convenient, service was super fast, price was very reasonable, I am fully satisfied! Highly recommended!
From: Tamas K
Everything worked like a charm.
How an earth can your guys achieve this while keeping so cheap prices?
From: Markku Lehtinen
Address: Av. del Comandante García Morato, 34, 29004 Málaga.
Telephone: +34 952 17 60 30. E-mail: firstname.lastname@example.org.
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