MalagaCar.com reviews - Page 41

Decent price, with a nice modern car with lowish KMs and in great condition. Shuttle wait on the return was a bit long though - ~30 mins of waiting in a hot warehouse at 10pm with kids in tow, including a bit of frustration as a couple of minibuses were faffing around but not going to the airport

Reply from Malagacar.com
Dear Simon,
Thank you very much for your kind review and for trusting MalagaCar.com once again. We are glad to hear that you were satisfied with the car and the price.
 
We are truly sorry for the waiting time with the return shuttle. According to our system records, you arrived at our office at 21:35 and were preparing your belongings until approximately 21:43. The shuttle bus that was available at that moment had to leave at 21:41 to collect other clients at the airport and could not wait any longer. From 21:43 until 22:10 you had to wait for the next shuttle, which we understand must have been uncomfortable, especially at that time of night and with children.
 
We also want to thank you for your feedback, which helps us improve our service. This was an entirely unusual situation: that evening there was a problem at the airport parking which delayed the return of our shuttle.
 
Please accept our apologies for this inconvenience. We will continue working to make sure waiting times are kept to the minimum.
 
Regards 
Customer service department
 

I 100% recommend Malagacar. I always use this agency. Everything is clear, expressive, nothing more, no surprises upon receipt or return, it couldn't be simpler! Truly NO PROBLEMS, thank you Malagacar :)

Reply from Malagacar.com
Hello Fabrice,
Thank you so much for your loyalty and your excellent feedback ⭐⭐⭐⭐⭐!
We are delighted to know that every rental with MalagaCar.com is simple and transparent, without any unpleasant surprises.
It's always a pleasure to welcome you to Malaga, and we hope to see you again very soon!
Best regards,
The MalagaCar.com team ☀️

The best car rental company is Malagacar. Thank you for everything.

Reply from Malagacar.com
Dear Mr Karsai,
Thank you very much for your kind words and excellent review. We are delighted to hear that your experience with Malagacar has been positive.
We look forward to welcoming you back on your next visit to Malaga.
Best regards,
Customer Service Department

I have been booking rental cars in Spain for 25 years (with the exception of 2020 and 2021). This is the first time without endless waiting times. I got the car I booked, the transfer bus arrived quickly, and the process was super fast. No haggling over extra insurance or similar scams. Just go there, show your driving licence (I had already entered the details beforehand). Malagacar entered the driving licence for the second driver. Pay with an EC card. Ten minutes later, I got into the car. It was the one I had reserved. It had a few scratches, which I documented with photos. The return process was just as easy. The only downside was that I booked full/full and got half/half. Still, full marks.

Reply from Malagacar.com
Dear Mr Gerlach,
Thank you very much for your detailed feedback and excellent rating! We are delighted to hear that after so many years of renting cars in Spain, your experience with Malagacar was smooth and pleasant.
We have also taken note of your comment regarding the fuel level and will review this internally in order to further improve our service.
Thank you for your trust – we look forward to welcoming you back to Málaga soon!
Kind regards,
Customer Service Department

1612895- booking no I have tried to cancel this booking because of illness in my family. No response and your mail doesn’t work. I’ll trie here and hope some one will receive it and respond to us by our mail

Reply from Malagacar.com
Dear Mr. Sorensen,
First of all, we are very sorry to hear about the difficult circumstances in your family and we truly understand your situation.
Regarding your booking, we have checked and can confirm that our email service is working correctly, although sometimes messages may end up in spam folders or be blocked by mail providers. We apologize if you have not received our reply.
Your reservation has now been cancelled as requested.
Please accept our best wishes to you and your family during this time. We hope to welcome you again in the future under better circumstances.
Regards 
Customer service department
 

Great service. Pay on site with full insurance and unlimited mileage. The airport transfer is super fast and there is no waiting time to pick up and drop off the vehicle. I would definitely use this company again.

Reply from Malagacar.com
Dear Ms. Bara,
Thank you very much for your excellent feedback and your trust. We are delighted to know that our fast, no-wait service has given you complete satisfaction.
It will be our pleasure to welcome you back during your next stay in Málaga.
Kind regards,
Customer service department

Won’t use these again…. Ever. 1 star as I can’t rate lower. No organisation at the airport, groups of people waiting for a van to collect them, no lines then a woman comes round shouting at everyone which no one understood and be very aggressive shoving people that have been waiting for a long time in the 11am heat of Spain in August. I ended up getting the train and hiring a car in my local area rather than use this company, last time I used it we couldn’t even find the location at airport as no one from the company were there and no signs. Once we’d managed to get on the van and caught our way through the “free for all” we then got dropped and had to continue queueing at their location with the slowest staff and you’re outside with your luggage, lots of children getting very irritable. Terrible experience and very poor communication from emails.

Reply from Malagacar.com
Dear Chris,
 
We have thoroughly reviewed our records and can confirm that there has been no booking or contact from you with Malagacar.com this year. For this reason, we cannot understand the basis of your comments, which do not correspond to any service we have provided.
 
At Málaga Airport, our staff are always present to personally welcome our customers and ensure a smooth transfer without queues or disorganisation — exactly the opposite of what you describe and as evidenced by the many positive public reviews from our actual clients.
 
Your description simply does not match the reality of our operations or the experience of our customers.
 
Regards
Customer Sevice Department

Hired a car for a week Collected fine and drive to Villa Went to take car out for a trip , pulled out of Villa and car stalled. Petrol coming from underneath all over the road . Car wouldn’t start. Our day trip was ruined and stunk of petrol and had to clean up the street with locals Called Malaga car Told we had to get to airport for a replacement . Due to wasting so much time a refund was agreed ( recorded line) instead. Car collected mechanic showed me. Massive fuel line split under the bonnet I have been emailing and messaging for. Week and all contact being completely ignored………………….. No refund No replies I would avoid unfair that we have lost out our hire money and paid for an uber transfer and wasted a days holiday

Dear Malagacar, I have been using your services now for nearly a year, since we purchased a property in Spain. Up until now we have been really impressed with the entire set up, which is really slick and efficient. However, we have just returned from Spain on Monday evening and have to say that the service provided this trip was less than I now come to expect from your company. Firstly, we ordered a medium sized car in the category of a VW T-roc, but was provided with a Kia, which had the smallest boot size, whereas we could only fit in one suitcase and max two hand bags. We were not able to swap cars as you were fully booked. The main issue for writing this review is that we booked to return the vehicle, as you normally do, with plenty of time to get to the airport, but we were made to wait for 45 minutes+ for the shuttle bus. I don't understand how this happens bearing in mind all clients provide their timing details at booking stage. So we were running late for the flight which increases the stress levels, only for your driver to drop us off at the arrival pick up space, rather than at the usual departures bays. This, along with the delay, meant that I had to run up a level and across the airport to get to the baggage drop off area for my flight. So on this occasion I was not very impressed with the service provided.

Only one word: Great! I have rented a car with full insurance to be without stress on my holidays. I can say insurance price is really appropriate. Service is great. Everything goes perfect, quick and smooth. Thanks for your great job guys ( and girls: )