MalagaCar.com reviews - Page 42

First class service again, good rates and reliable cars. More bookings already made, see you again soon, many thanks for helping the holiday go well.

Fantastic service, best place to hire a car in Malaga

Hi I had a car on the 19 th of may for 1 week and was very satisfied and I need a car for 4 weeks from the 1st September automatic can you give me a price please must be a reasonable price thank you

We've been renting cars from Malagacar for years and are extremely satisfied. They pick us up promptly at the airport and provide excellent and efficient service. We've always gotten a great car and regularly receive upgrades. Absolutely fantastic!

Reply from Malagacar.com
Dear Mr Weggeman,
Thank you very much for your wonderful review and for your many years of trust in Malagacar.com!
It is a great pleasure to read that you are satisfied with our service, the airport pick-up and the vehicles you received from us. We do our utmost to offer every customer a smooth, comfortable experience — and we are delighted that you feel this way.
We look forward to serving you again on your next visit!
Kind regards,
Customer service department

Always impeccable service, honest, serious and very professional!! I have rented cars, but this agency remains the best for me. Very satisfied. Thank you, see you soon

Reply from Malagacar.com
Thank you very much for your message and your excellent review!
We are delighted to hear that you were satisfied with our service and that you consider us to be the best rental agency. Your loyalty and kind words mean a lot to us — it is precisely why we are so passionate about our work.
We look forward to welcoming you back on your next visit to Málaga.
See you soon at Malagacar.com!
Best regards,
Customer service department

Reliable, straightforward, Customer friendly service. No trics, no extra fees you get what you payed for. Easy. I like it.

Reply from Malagacar.com
Thank you, David, for your trust and kind words! ????
At Malagacar.com, what you see is what you get — no surprises, just easy and honest car rental ????✅
See you again in sunny Málaga! ☀️
 Regards 
Customer service department

Brilliant service. Super quick direct transfer from/to airport. New car, very clean. Will definitely used again. Thank you.

Reply from Malagacar.com
Thanks a lot, Eoin! ????
We're thrilled to hear everything went smoothly and that you enjoyed the ride.
Clean cars, fast transfers, no hassle — that's how we roll at Malagacar.com ????????
Looking forward to seeing you again soon!
Regards 
Customer service department

I am writing to express my deep dissatisfaction with the treatment I received at your location on 31st July at around 10:00 PM. Upon return of the vehicle, I was wrongly charged for exceeding the kilometer limit, even though my booking clearly stated unlimited mileage. At pickup, your staff explained the fuel policy, but no mention was made of any mileage restrictions — despite the rental period being 49 days, which clearly implies long-distance travel. This feels misleading and intentionally deceptive. When I tried to clarify the charges, I was met with rude and unprofessional behavior from a blonde staff member with large ear piercings. Instead of providing assistance, she was confrontational and dismissive. Shockingly, the manager on duty refused to engage, actively avoiding us rather than helping resolve the issue. I briefly stepped outside to top up my Euro account in order to pay the charge, and upon returning, I was told I was no longer allowed to pay, and that I was now banned from MálagaCar, with no valid explanation. This again came from the same rude employee, who continued her unprofessional behavior by telling me to leave the premises. This is not my first rental with MalagaCar — in the past I have driven well over 3,000 km per rental and never encountered such treatment or incorrect charges. I respectfully request the following: A full review of the charges, and a refund if they are indeed inconsistent with the unlimited mileage policy A formal apology for the behavior of the staff and the unacceptable handling by the manager Confirmation that I am not blocked from future rentals, as this would be completely unjustified This experience was extremely upsetting and disappointing, especially from a company I previously trusted. I hope you will treat this matter with the seriousness it deserves and respond promptly.

Reply Malagacar.com
Dear Mr. Doseriah,
 
Thank you for taking the time to share your experience. We are very sorry to hear that your return process did not meet the standards of service that you — and we — expect.
 
We have carefully reviewed your case, including the contract and the circumstances surrounding the return of your vehicle. While our terms and conditions clearly specify that vehicles hired for extended periods may be subject to a mandatory mileage inspection or vehicle exchange — even under our unlimited mileage policy — we acknowledge that this condition may not have been clearly communicated to you in person at the time of pickup.
 
As a one-time, exceptional gesture, and despite the terms having been applied correctly, we have decided to waive the penalty charge for exceeding the mileage threshold. This exception is granted due to your past history with us and in the interest of maintaining a positive relationship.
 
That said, we would like to kindly remind you that for future rentals, if the mileage reaches a certain level during the rental period, we will require you to either exchange the vehicle or bring it in for inspection. This is essential for safety and maintenance purposes, and failure to do so may lead to charges being applied.
 
We regret that your interaction with our staff did not meet your expectations. We have forwarded your comments internally and will take the appropriate measures to address the situation. Please rest assured that you are not blocked from future rentals and you are welcome to rent with us again.
 
We truly appreciate your previous trust in Malagacar.com and hope to have the opportunity to offer you a more satisfactory experience in the future.
Regards 
Customer service department
 

I would just like to say that we will always continue to recommend your hire car company . We have hired from you a few times now and have never had any problems . Hassle free and the customer service is always pleasant and efficient. No extra costs being forced upon you like many of the other companies which I am not able to mention . Thank you for your service .

So happy with my choice. Affordable prices especially for being under 25. Professional crew members and convenient transport from the airport. Wow!

Reply Malagacar.com
Dear Herman,
 
Thank you very much for choosing Malagacar.com and for sharing your kind words!
 
Our top priority is always to offer excellent service at highly competitive prices — and we're especially pleased to hear that young drivers like yourself also find real value in our offers. We're glad you enjoyed the experience, from our team to the airport shuttle.
 
We look forward to welcoming you again soon!
 
Regards / Saludos
Customer service department/ Departamento atención al cliente