MalagaCar.com reviews - Page 43

Dear Malagacar Team, I am writing to formally file a complaint regarding a breakdown with my rental vehicle on [21.07.25], which took 3 hours for assistance to arrive despite having booked the Full Pack insurance. We were stranded with children during this time, which was extremely stressful and inconvenient. I had contacted Malagacar several times to let them know that the car had completely seized on a roundabout with two young children in the car. Many drivers were angry and aggressive which frightened my children especially since the location was so dangerous. The person I spoke with had no idea where the recovery vehicle was. The police had to come and move the vehicle off the road, because the breakdown cover took so long, which also frightened the children. We expected prompt roadside assistance as stated in your Full Pack policy. Due to the delay, we lost valuable time on our holiday and incurred additional expenses for taxis and food, water etc at a nearby restaurant. I am requesting a refund or goodwill compensation for the inconvenience and to cover the costs incurred. I look forward to your response and resolution. Kind regards, Megan Murdock +447923681058

I rented a car recently during my summer vacation in Spain. It was a very smooth experience. I was given Seat Ibiza, which was clean, well maintained, low mileage, comfortable and with excellent AC (something you really need during the hot summer days in Spain). The car had great fuel efficiency both on highways and city roads. The interior was clean, modern with Bluetooth connectivity. Pick up was practical, quick, efficient and professional. The staff was friendly and kind. The return process was quick and a hassle-free. Quick inspection and I was on my way to the airport with the transportation provided by the agency. Excellent service! Highly appreciated. The rental cost was reasonable and there were no hidden fees. Transparent pricing, quick service, friendly and very helpful staff. I’ll definitely rent from Malagacar.com again and I recommend the Seat Ibiza for anyone looking for an amazing and reliable rental. Chic@s muchas gracias por su servicio al cliente y nos vemos pronto.

Easy booking. The shuttle service was excellently organized and provided truly excellent service. The rental rate was very affordable, with no hidden fees.

Reply Malagacar.com
Dear Mr. Debza,

We sincerely thank you for your kind feedback on our Malagacar.com review platform.

We are delighted to know that you appreciated the ease of booking, the efficiency of our shuttle service, and the transparency of our rates. At Malagacar.com, we do our best to provide quality service that is clear and without unpleasant surprises, and it's always a pleasure to see our efforts recognized.

Thank you again for choosing us for your car rental. We hope to welcome you back to the Costa del Sol very soon!

Best regards,
Customer Service Department

Due to car defect (no cooling water) we were not able to be on time at the airport for our flight back home. We had to book another flight back to Amsterdam. Malaga car refused to pay the flight cost. We had full insurance on or rental car. So very poor respons after many times car rental.

Reply Malagacar.com
Dear Mr Flutsch,
 
First of all, we would like to sincerely apologise for the inconvenience you experienced during your recent rental with us. We understand how stressful it can be to miss a flight, and we are truly sorry that this situation disrupted your travel plans.
 
That said, we would like to clarify that the vehicle in question did not present any known defect prior to the incident. What occurred was an unforeseen mechanical failure — something that, while regrettable, can happen with any vehicle, regardless of maintenance and condition.
 
Our roadside assistance service was activated as quickly as possible once the incident was reported. We understand that, depending on how much time one allows before a flight, such events can have significant consequences, and we truly regret this outcome.
 
With regard to the cost of the missed flight, please understand that while your rental included full insurance cover for the vehicle itself, this does not extend to cover independently booked flights or travel arrangements. Airlines usually offer optional insurance that covers such situations, and we strongly recommend customers to consider that when booking.
 
Once again, we are very sorry for the inconvenience, and we thank you for having been a loyal customer over the years. We hope to have the opportunity to restore your trust in the future.
 
Regards / Saludos
Customer service department/ Departamento atención al cliente
 

I rented a car for a week and paid with my credit card. on the card reader i have a choice to pay with euro or in my valuta which is Danish krones (DKR). i chose DKR. When i checked my bank account they have charged me 85 euro more than i schould pay. I contacted Maligacar who wrote to me that the chose was my ovn fault and therefor they would not pay back that amaunt. In my world that is thefting.

I rented a car for a week and paid with my credit card. on the card reader i have a choice to pay with euro or in my valuta which is Danish krones (DKR). i chose DKR. When i checked my bank account they have charged me 85 euro more than i should pay. I contacted Malagacar who wrote to me that the chose was my own fault and therefore they would not pay back that amount. In my world that is thefting.

I would like to give you five stars for your efficient customer service in Malaga and the website with excellent booking conditions. So why only two stars? Because in the last months we have hired a car thru you on 5-6 occasions. On two of these occasions we got a car with poor/non-functioning clutch making it very difficult and dangerous to drive. This is not ok. Yes, I changed the car at the airport again but honestly, would it not be better if your cars where fully serviced and functioning so that customers do not have to go back and forth to the airport several times? So for now, I am not using your otherwise excellent services again.

Reply Malagacar.com
Dear Marie,
 
Thank you for taking the time to share your experience with us.
 
We’re truly sorry for the inconvenience you experienced with the clutch on two of your recent rentals. We completely understand how frustrating it must be to return to the airport to exchange a car, and we sincerely apologise for the disruption it caused.
 
That said, we would like to clarify that it is absolutely not normal for our vehicles to have such issues. At Malagacar.com, we carry out thorough and regular maintenance checks on our entire fleet. If we ever detect that a vehicle might present a fault or isn’t performing as it should, we are the first to remove it from circulation. We never rent out cars knowingly in poor or unsafe condition.
 
We regret that this situation has impacted your trust in our services, which you otherwise value, and we truly appreciate your feedback. We hope you’ll consider giving us another opportunity in the future to provide you with the quality and reliability you expect from us.
 

Best Service!

It was our first time renting a car from Malagacar. And I have to say the service was just great, the car was very clean, everything was perfect, everything was transparent, no hidden costs, no deposit. Even when we returned the car in the middle of the night, less than 10 minutes after our arrival at Malagacar we were already on the shuttle to the airport. We will definitely book with Malagacar again.

I have been with Malagacar for a long,long time. I used to use other in airport company’s. Won’t name them but they don’t hold a candle to Malagacar. I have never had to wait any longer than 10 minutes to collect my car. The employees are polite,efficient and friendly. Very important if you are arriving for the first time and have read so many,justifiable, negative comments about other companies. Don’t go anywhere else.

Reply Malagacar.com
Dear Adrian,
 
Thank you so much for your kind words and for taking the time to leave us this fantastic review on our website.
 
We’re truly honoured to have loyal customers like you who have stayed with us for the long haul. Your feedback means the world to us — not only because it reflects your satisfaction, but because customer service is, without a doubt, one of our top priorities — if not the top one. We work very hard behind the scenes every day to ensure our service is as smooth, efficient and friendly as possible, and your comments make that effort truly worthwhile.
 
Knowing that you’ve consistently experienced fast pick-ups, polite and helpful staff, and reliable service keeps us motivated to maintain (and improve!) that standard.
 
Thank you once again for your trust — and for spreading the word. We’ll be here ready and waiting for your next visit!
 
Regards / Saludos
Customer service department/ Departamento atención al cliente