MalagaCar.com reviews - Page 44

I was very disappointed to be confronted at drop off on 8th July for the use of less than 1 tab of petrol and being told I must pay. From what I could see the petrol gauge hadn't moved unsurprising really due to doing less than 80km in 2 weeks. I have been using your company for 15 years but if I owe you 2 euros worth of petrol then feel free to make your deduction.

Reply Malagacar.com
Dear Ms Halsey,
 
Thank you for your message, and we truly appreciate your loyalty over the past 15 years.
 
We’re genuinely sorry to hear that you felt disappointed at drop-off. One of our team members noted that the vehicle was returned with slightly less fuel than required. While this was indeed the case, we understand that you drove a short distance during your stay — around 80 to 100 km — and that the fuel gauge may not have reflected a noticeable drop.
 
Just to clarify, even a short trip can consume more than it may seem — for example, with an average consumption of 7 litres per 100 km and current fuel prices in Spain, the cost would exceed €2. However, as a gesture of goodwill and in recognition of your long-standing relationship with us, no surcharge will be applied.
 
We sincerely value your continued trust in us and hope to see you again on your next visit to Málaga.
 
Regards / Saludos
Customer service department/ Departamento atención al cliente
 

Hi there, I recently hired a car from you which was a Lynk and Co SUV. It was a lovely car to drive and had no issues, except with the exhaust pipe. I was taking a shopping bag out of the boot and I got a bad burn on my leg when it touched off the chrome exhaust pipe. It was very painful and I had to go to a pharmacy to get some cream. I informed your colleague about this when I dropped the car back and showed him the burn on my leg. You really need to inform your customers about this as it could be a child that touches this and receives a bad burn on their hand or face!

Reply Malagacar.com
Dear Mr Carey,

Thank you for your message, and first of all, we’re truly sorry to hear about the burn you suffered — that must have been very painful, and we sincerely hope you're feeling better now.

As you pointed out, the chrome exhaust tips on the Lynk & Co (and indeed many other vehicles) are located close to the rear bumper and can get extremely hot. While this is a design feature from the manufacturer and not exclusive to that model, we absolutely understand your concern, especially regarding the potential risk for children.

We appreciate you bringing this to our attention — your feedback is very important, and we’ll take it into account to consider ways of warning or informing customers about this risk in the future.

Thanks again for your understanding, and we hope to welcome you back soon under better circumstances.

Regards / Saludos
Customer service department/ Departamento atención al cliente

 

This is my 4 or 5 time using Malagacar, having used some of the in airport car hire companies before them. They are excellent value, efficient, easy to deal with and no additional charges or deposits, and really nice staff. I will continue to use.

Reply Malagacar.com
Hi John,
 
Thank you so much for your kind words and, above all, for your continued loyalty over the years — it really means a lot to us.
 
As you’ve rightly said, customer service is absolutely essential to us. We always aim to make things as smooth, transparent and efficient as possible — no hidden charges, no unnecessary deposits, just honest and reliable service.
 
Nothing makes us happier than seeing familiar faces return time after time. We look forward to welcoming you again soon!
 
Regards / Saludos
Customer service department/ Departamento atención al cliente
 

We hired 3 cars for a week, very clean shuttle, pleasant welcome with no surprises, no insurance or petrol scams, the cars are in very good condition. On our return, no worries, fast and efficient, very good, keep up the good work.



Reply Malagacar.com
Hello,

Thank you very much for hiring three cars from us and for your very positive comment!

As you so rightly say, customer satisfaction is our absolute priority. That's why we do our best to guarantee clean shuttles, a pleasant service and, above all, no nasty surprises - neither on insurance nor on fuel.

With us, what's displayed on the website is exactly what you pay, with no scams or hidden charges like we see all too often in this sector.

Thank you again for your trust, and see you soon at MalagaCar.com!

Regards / Saludos
Customer service department/ Departamento atención al cliente

Booked this morning B/Ref 1701418. Not received an emailed acknowledgment yet. Please advise if there is a problem.

Reply Malagacar.com
Dear Mr Edwards,
 
Thank you for reaching out.
 
I’ve just checked our system and I can confirm that everything is in perfect order regarding your booking (Ref. 1701418). Just to be sure, we’ve resent your confirmation email, so it should be in your inbox shortly — please check your spam/junk folder just in case.
 
If you need anything else, don’t hesitate to get in touch. We look forward to welcoming you soon!
 
Regards / Saludos
Customer service department/ Departamento atención al cliente
 

Clear price agreements. No hidden commission. Best company I have ever worked with. Smooth handling on collection and return. Top !!!

Dear Diego,

Thank you so much for your great response and the lovely words!

It's absolutely right - transparency and customer focus are always our top priority. We are extremely happy that you appreciated our way of working and that everything went smoothly when picking up and returning the car.

We hope to welcome you back to MalagaCar.com soon!

Regards / Saludos
Customer service department/ Departamento atención al cliente

 

I highly recommend Malagacar. Everything was super organized, simple, fast and efficient.

Malagacar is a very friendly and easy rent a car service in Spain, and I would recommend the sevice to everyone. Best rent a car sevice that I rented from. Top.

Excellent car rent in Malaga. Everything is very fast and comfortable. Car was new and clean. We are very satisfied.

Client Number 332118. I was very disappointed with the hire car provided on my last rental (102264328). The vehicle resonated under acceleration in each gear, the clutch pedal sometimes failed and one of the front tyres was in poor condition. I have been a customer for the last 20 years and this worst hire car provided. I did phone your office but after waiting a considerable time, I was just disconnected. I had no issues collecting and returning the car. Hopefully I will not have the same experience with next hire car you provide.

Reply Malagacar.com
Dear Mr. Parker,
 
First of all, we would like to sincerely thank you for your continued trust in us over the past 20 years. Your loyalty means a great deal to our entire team, and we want to assure you that customer satisfaction and service quality remain our top priorities.
 
Regarding your most recent rental (Seat Ibiza – booking 102264328), you're absolutely right in observing that the engine sounds different. This particular model features a naturally aspirated 80 HP engine, which does indeed have a deeper, more noticeable sound under acceleration and is relatively low-powered compared to other vehicles.
 
As for the clutch pedal issue and the front tyre you mentioned, we take this very seriously. According to our maintenance records, the vehicle underwent a full inspection only a few months ago, but we will certainly re-check both the clutch mechanism and tyre condition to ensure everything is in order. If you happen to have a photo of the tyre in question, we would truly appreciate it – it will help our technical team investigate more effectively.
 
We’re also looking into the matter of your phone call. All incoming calls to our office are registered in our system and are recorded, so we’ll investigate what may have happened and whether there was indeed a disconnection.
 
We regret that this experience was not up to your expectations and will do everything possible to ensure your next rental meets the highest standards. Thank you again for bringing this to our attention – it's thanks to customers like you that we’re able to improve continuously.
 
Regards 
Customer service department