MalagaCar.com reviews - Page 44

The rating is just 2 stars so far because you charged my bank acount for 1000 euros (deposit) wich you promised to refund after we returned the car in the same conditions. We returned the car on august 3 in same conditions. The car was checked and no problem noted. On august 8 i sent you a mail with the request to refund. I am very sorry you did not react at all. I ask you again to refund the 1000 euro deposit a.s.a.p. Maybe i can rate mor stars if you react this time and refund. T.S.J. Oosterhof-Scholing

Reply by Malagacar.com

Dear customer,
Thanks for your email. We didn’t charge the excess amount so this amount was only blocked and was unblocked a week later.
Regards
J. Alberto Anglada


 

Very good, fast, correct, good price. If we come back to Malaga, we will defenitely rent a car at Malagarcar.com again. Very good company.

We have experienced excellent service over the last few years, definitely a lot less hassle than numerous other competitors! Also give discount on multiple hires.

We have been using MalagaCar for about 15 years. As the cars are always new we’ve never had a problem with them. The service from the staff is always friendly and prompt and we’ve never felt pressurised to take extras. I’ve always been confident that this is a reputable and fair car hire company. Unlike a very bad experience I had in France recently with Hertz.

Wir kennen und schätzen den sehr guten Service von Malagacar seit 2014. Jährlich 1 - 2 Mal buchen wir absolute TOP neue saubere Fahrzeuge vom Mini Cabrio über BMW X 1 und 3 oder auch den 'kleinen' Seat Ibiza. Abwicklung und Rückgabe problemlos ( wir buchen aber auch nur FullPack). Haben Malagacar.com an Freunde weiter empfohlen, die auch absolut zufrieden waren. Bitte weiter so, auch bei eventuellen Problemen, findet man immer eine kundenfreundliche Lösung. Ein kleines Problem ist die bevorzugte Beförderung vom / zum Airport, da muss man sich in die lange Schlange einreihen. Aber das ist nur ein kleines Problem und schadet dem Gesamteindruck nicht. Mindestens 5 STERNE !!!

So far this year I have used Malagacar.com on five occasions and I have two more bookings. I have always found the staff to be polite, friendly and professional and the cars have always been of a good standard. There is no hard sell of insurance and the service is quick and efficient. An excellent experience compared to other car hire companies that I have used! Thank you Malagacar.com & Hasta Pronto!!

Easy to book a car. Nice staff and we got our car whitout any problems. They did not try to sell us other insurences - thank you. We returned the car also to a very nice man whitout further questions. Then they drove us to the airport.

Hello. What is the deposit when renting a car? Nowhere on the site can I find?

Reply by Malagacar
Hello, you find our T&C here at this link:
https://www.malagacar.com/uk/terms-and-conditions.html

Regarding the deposit, its depends on the chosen car group:

Vehicles that are in groups A, B, C have an all risk insurance with 1000 € excess. The additional insurance to cover the above mentioned damages and the excess is 15 € per day with a minimum of 35 € and a maximum of 210 € per 28 day rental period. For rentals of 29 days or more, the price is 7.50 €/day.

Vehicles that are in groups AA, CA, CE, D, DA, EA, EC, EE, L, LC, LD, LF, LG, LH, LI, PA, PB, PC, PE, PF, PG, PH, PL, PQ, SA, SB, SE, SF, XA, XB, XC, XD have an all risk insurance with 1200 € excess. The additional insurance to cover the above mentioned damages and the excess is 21 € per day with a minimum of 63 € and a maximum of 273 € per 28 day rental period. For rentals of 29 days or more, the price is 10 €/day.

Vehicles that are in groups LJ, LK, LL, LM, LN, LO, LP, LQ, LS, LX, PU, PV, PZ, SM, SO, XG, XH, XJ, XM, XN, XQ, XU have an all risk insurance with 3000 € excess. The additional insurance to cover the above mentioned damages and the excess is 25 € per day with a minimum of 75 € and a maximum of 390 € per 28 day rental period. For rentals of 29 days or more, the price is 14 €/day.

Kind regards,
Malagacar.com

Excellent customer service!

Just had another brilliant experience with malagacar.car was there waiting for us a nice new Kia ceed. The staff were very friendly and polite as always. I ended up jet washing the car before dropping it back off as I felt guilty about all the dust on it lol. Always a pleasure and look forward to using the company again