MalagaCar.com reviews - Page 46

I have been using Malaga Car for the past number of years and have never had a problem, my most recent rental was my 19th. On this occasion however I have a few issues. Firstly I was disappointed that I was charged an out of office fee of €35 for arriving thirteen minutes after 23.00hrs. There is no mention of this fee on the home page of Malaga car so I would refer to it as a hidden charge. Secondly the air conditioning was very poor and made for some very uncomfortable journeys for my wife and I and thirdly the car seemed to lack power when climbing and this led for a lot of gear changing. Overall however I was happy with the service and I won't let one bad experience change my mind about Malaga Car and I will be using them again.

Reply by Malagacar
Dear Mr. O’Dowd,
Thanks for your email. The out of hours charge is written in our Terms and Conditions and the voucher confirmation. About the car, this was a 100 HP Kia Ceed so compared with the other cars rented by You in the past (Tiguan, Golf, Leon 110 HP, Megane 115 HP) this is a little bit slower.
Regards
 J. Alberto Anglada

 

Excellent service yet again from Malagacar. We arrive at the main train station and the new collection and return service from the station has made our booking even more trouble free, if that was possible. No hassle, great staff and reliable cars. Highly recommend.

Great service use malaga car all the time now for car hire. Very friendly and helpful staff good job guys

I used this company last week following a reccomendation. The process was smooth and the car itself was very nice, spacious and pleasant to drive. Drop off was easy and the transfer to and from the airport was problem free. Staff very friendly and helpful. We needed an infanct car seat and 2 boosters and althought the boosters are unlike the pictures and are the very basic backless boosters, the seats were clean and well looked after. However, I have never had money blocked on my card for insurance excess with the ususal company I use in malaga and now 4 days after dropping the car off-I am still waiting for them to unblock my money. Which I need to pay my bills. The phone rings out and I am unable to speak to anyone. Dissapointed and won't use again-I simply do not have £1,000 that can be blocked and not released.

Reply by Malagacar.com
Dear customer,
The deposit was blocked for a week so day before yesterday was unlocked automatically.
 Regards
J. Alberto Anglada
 

949796 Great service been using malagacar.com for last four holidays so easy uncomplicated thanks

llevo 2 años y la buena relacion calidad y precio los trabajadores muy profesionales por ejemplo el cuando entregue el coche devuelta un joven llamado emilio que estaba chequeando los coches fue muy amable y cordial en ayudar a mi padre que era mayor y en silla de ruedas (que casualmente me lo encuentre nada mas llegar a malaga en el aeropuerto ) no dudo en llamar a un compañero para que nos llevaran en el coche. en vez de coger la minibus porque mi padre apenas tiene movilidad siendo muy servicial y atento tanto a mi mujer como a mi.Tambien destaco a la amabilidad de fran siempre a disposicion de lo que me hiciera falta en las dudas que tenia.

Excelente servicio, coche nuevo y trato cercano. Rapida entrega y rapida devolucion, sin dudas volvere a rentar con vosotros para mi los mejores de la costa del sol. No cambien nunca, mi familia y yo hemos quedado satisfechos con el servicio y el coche. Gracias

Booking number 977596 Malagacar is my hire company of choice. Over a period of time, I have used many of the other companies and found them universally to be venal and tricky. I have even been banned by one company for refusing their grossly over-priced insurance. Since I started using Malagacar, I no longer have any problems. Their booking system, hand over and return are all you could ask for from a company which would like your business and for your return. The cars are usually fine. HOWEVER..... This time I was allocated a Toyota Yaris, with 42,000 km on the clock, generally tatty, complete with cigarette burn holes on the drivers seat, stained seats etc. This old dog was so under powered that I spent most of my time in Axarquia in second gear. On one occasion, I had to eject my passengers in order to get up the main street in Los Romanes. I will book with Malagacar again, but hope that I will not be given a car so tatty and long in the tooth and that has sufficient power to navigate the roads in the Vinuela area.

Reply by Malagacar:
Dear Mr. Swan,
Thanks for your mail. The customer service is really important for us and this is why We are working hard in order to do the best for You and gives a SuperB service. About the car, this is a car with only 2 years and a 70 HP engine so this is why is a little bit slow. The previous cars rented by you were an Auris 90 HP Turbo diesel and a Seat Ibiza  TSI 95 HP. In order to get a powerful car You must select group CE and not group C. the rate is really similar but you will get a more powerful car.Regards
J. Alberto Anglada
 

Booking 1017438 Finished our holiday yesterday - 26 June 2019.We have used Malagacar.com at the airport for a number of years. I have never had cause to complain unlike my earlier experience with one of the internationally known ones. The process with Malagacar.com is so easy from the point of ordering on line through collection and return. No upfront payment, fuel policy transparent and fair. There is no attempt to persuade you to buy excess insurance (I always have my own - world wide cover for a small annual fee). The Euro1000 block on your credit card against damage is always removed promptly. On one occasion I had to cancel my booking because of a medical emergency but again no problem. No upper age limit for drivers and no excess for them either - simple and hassle free. The cars are clean and in excellent condition. The way they treat their customers encourages customers to reciprocate and take care of the cars. This company sets a standard that others should follow. Long may they prosper.

We have been with Malaga car hire for many years now, and we find them very reliable, with good new cars available at very competitive prices. Looking forward to our next visit. Gavin Horrocks