MalagaCar.com reviews - Page 47

4.6 out of 5.0 based on 2189 reviews.

This was my 5th time hiring a car at Malaga Airport and my fourth time with malagacar.com. This time I booked an automatic, a first for me. The transfer was efficient, I was taken immediately when I entered the office and within ten minutes I was brought my car. No hassle, no pressure selling of insurance and the comfort pack was excellent value. The car was simply superb and I drove more this year than ever before as a result. The return was straight forward with absolutely no fuss. Like my brother I tried goldcar last year and although the basic price was very low there are hidden costs no matter how thorough you think you are. I find malagacar.com completely trustworthy, reliable and the only company I will use in future. The experience helped to make my holiday fantastic. Thank you malagacar.com!!!
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)
I've hired cars many times in Malaga Airport from several companies and Malagacar(my 5th. time with them) is simply the best. The young woman that served me was really helpful and really nice and when i returned the car she was again really helpful. There was no pressure to take the full insurance which is great. I took the Comfort Pack (half full tank bring back half full) which means you only pay for the online price and you get an extra driver and full roadside assistance included, so its up to you how much fuel you use. I got a Renault Megane (latest model) and it was spotless inside and out.To my detriment i used goldcar last year (2017) because i got got a really good online price initially, but, by the time i got to the desk i got charged for a full tank of full (which i was supposed to get a refund for unused fuel which i did not), charged for fueling the car and charged for using a credit card (which you have to use). To me Malagacar is transparent and there is no hidden charges and deliver exactly what they say. I have booked for next year already.
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)
We have used Malaga Car Hire for many years visiting the Costa Del Sol 3 to 4 times per year. We have always received excellent service which is why we continue to both use Malaga Car Hire as well as recommend to family and friends. This excellent customer service was highlighted this week when a "boot open" warning light appeared on the dashboard. The boot wasn't open BUT the car thought it was and therefore we were unable to lock the car. We contacted Malaga Car hire to highlight the issue and they delivered to us in our village (some 50 minutes away from Malaga airport) a replacement car within 3 hours from us contacting them with the problem. That is what I call excellent customer service. Many thanks Stuart Preece
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)
I HOPE TO HIRE A CAR AGAIN FROM YOU NEXT WEEK ( POSSIBLE 10 TH. TIME ) - WHAT IS MY DISCOUNT CODE

Reply by Malagacar.com

Hello Richard! As our return customer please book always with your client menu to benefit from your increased discount of up to 20% (1- 5 rentals: 5%. 6 rentals: 6%... 20 rentals: 20%).
 
If you never have used it before, you can apply for your customer login at this link: http://www.malagacar.com/password_help.html
 
Then you can login into your account where will be applied automatically the discount, depending on the number of hires you have already made (Please use always the same email).
 
Kind regards!
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)
used your company on many occasions, the service has been fantastic, will be using them again in 2019
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)
I give 5 stars. My husband and I have hired time and time again. Never had any problem whatsoever, in fact, always been over the moon. Really friendly staff and the easiest people in the world to do business with. I really don't like going anywhere else, and when I have to (because I'm a skinflint and only want a small car - and sometime they aren't available at very short notice), I see the difference. Why deal with a big company that doesn't care about you when you can deal with Malaga car???
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)
After a stressful day yesterday booking to many cars for the same day by not receiving any confirmation for any of them. Then checking my junk mail only to find out that I had booked 6/7 cars tried ringing all numbers I could find and emailed to let them know (thought that I was going to be charged for all of them)but got a nice email back. Telling me not to worry they were all deleted apart from 1. Perfect. And for that I award malagacar.com 5 stars. Once again a big thank you. One happy customer. Jeff.
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)
Hatten für Juni 2018 ein Auto für eine Woche reserviert. Hatten zum ersten Mal einen Leihwagen. Abholung vom Flughaben war super, Abwicklung im Büro super und total freundlich und zuvorkommend. Hatten Basis-Paket mit zusätzlich komplette Versicherung. - Wirklich top und vor allen Dingen sorgenfrei. Bekamen das Auto mit halben Tank und konnten ihn leer zurückstellen. Hat super funktioniert. Haben bei der Übernahme einen leichten Mangel beim Kofferraum entdeckt und einen Mitarbeiter darauf hingewiesen. "Kein Problem, sie haben Vollversicherung!" Rückgabe war in wenigen Minuten abgehandelt und wir wurden sofort zum Flughaben gefahren. Fazit: Alles top!!! - Preis, Service, Vorinfo, Fahrzeug, Transfer, ...- Jederzeit wieder!!! Danke an malagacar - euer Betrag war Teil einen wundervollen Urlaubs.
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)
Very disappointing and dishonest! I booked a car for 14 days but informed the company I was returning the car a day early before I arrived. I was still charged for the full 14 days on arrival and told it would be refunded on my return. On returning the car I was told I could only be refunded by sending an email. I did this the next day and now 2 1/2 weeks later and several emails chasing payment I still have not had a refund. Not what I call good customer service and at the moment I doubt if I will ever get my money refunded.


Reply by MalagaCar.com

Dear customer, 
You are right, we told you we were going to refund for 1 day you didn’t use the car and this is what we did. On August 7th we refunded tou 19,46 €. 
Regards,
J. Alberto Anglada
From:
Submitted:
Web: MalagaCar.com
Rating: (1 out of 5)
Je souhaite faire partager mon expérience avec Malagacar.com. Cela fait 5 années que nous louons une voiture en arrivant à Malaga. Nous logeons généralement sur Marbella. Jusque là, nous passions par le concurrent à gauche (compagnie qui aime les couleurs bleu et jaune ; je ne cite pas de nom afin de ne pas être diffamant) ; depuis 2 ans, mauvaises expériences lors de la restitution du véhicule à vouloir nous facturer des impactes légers existants avant nous. Cette année nous avons changé pour Malagacar.com et avons loué pour 2 semaines du 4 au 18/08 ; Pack confort pour 266€ Mon expérience : Nous nous trouvons à Tarifa, Playa de Bolunia, soit à plus de 100km de Marbella. La voiture ne démarre plus. J'ai un doute sur le type d'essence mis le matin à Marbella. C'était un véhicule Diesel et ce n'est pas impossible que j'ai chargé 20l de sans plombs ; d'habitudes, j'ai toujours un véhicule essence (faire attention car apparemment cela arrive assez souvent pour nous les Français, le mot Gasolina est trompeur (proche de gazoil). Pour le Diesel il faut prendre Diesel... A 20h, je contacte l'agence qui m'envoi dans les 40mn un dépanneur. Cela peut paraître long mais vu le coin loin de toute ville. Le dépanneur constate que je ne pourrais pas repartir avec le véhicule, prévient l'agence qui m'envoie un taxi pour récupérer un nouveau véhicule à Malaga. A 21h15, le taxi nous prend, laisse au passage ma femme et mes 2 petits à Marbella. Il me dépose ensuite à l'agence Malagacarcom à l'aéroport de Malaga. En 5 minutes j'ai un nouveau véhicule. J'insiste sur le fait d'avoir peut être fait une erreur avec le type d'essence ; eux n'y croient pas trop leur paraissant étrange d'avoir pu atteindre Tarifa depuis Marbella. Je leur demande de me tenir informé, conscient qu'il faille régler des frais en cas d'erreur de ma part, pour m'entendre dire "No Problema" Au final, toutes ces péripéties ne m'ont rien coûté. La situation aurait pu être très pénible avec des enfants de 6 et 11 ans, la nuit tombante, loin de tout et nous en avons gardé aucuns mauvais souvenirs. Et aucunes prises de tête avec ma femme :-) Pour finir, lors de la prise et la restitution du véhicule, la compagnie ne se soucie pour des rayures, impactes légers ce qui fait que tout se passe vite. Je voulais partager cette expérience afin de démontrer le sérieux de cette compagnie.
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)

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