MalagaCar.com reviews - Page 5

Have been using Malagacar for over 20 years, 3 or 4 times a year. Always been happy with welcome and service, but I feel that the Self Check in is not an asset.. much prefer to speak with reception in person, which I understand is still available, so will use that in future. Sometimes disappointed with car selected for us, as very often recently the car we have been allocated is not to our liking, and had some issues. Nevertheless, will always use Malagacar, they are the best , as long as they don’t take loyalty for granted. Thank you for many years of happy driving in Spain. Richard & Liz Durham

Never again. :-( It is not always about money, but about the overall experience.

If you want to get robber, do use this company... :-( a few months after our rental, money was charged to our credit card, apparently, we got fine from police. When we asked for copy of the notification from police- we did not get any. There you have it. PS- The car was in a bad shape, totally out of balance, too bad, we did not return it after the 1st day.

Really easy to book. Clear instructions for pick up from the airport. Simple quick process when collecting and returning hire car. Prompt helpful communication. Definitely recommend Malagacar.com. Be using this serve on our return to Spain. Thank you

Used Malagacar.com for many years with total satisfaction but recently noticed the service is not as good as it used to be.On arrival at the airport kept waiting for nearly 30 minutes for the mini bus.The new automated check in is NOT user friendly. Instead of lovely welcoming staff to greet us and guide us through the collection and payment process and show us to our vehicle we are pointed to a self serve machine by a surly member of staff and left to work out the process alone.Then given some keys and left to our own devices to find the car amongst many others in the garage.The contract is emailed ( wouldnt open file) and I was forced to contact the office to enquire about the fuel level I was to return it with. On dropping the car off and getting on the bus no help is given by the driver to us old people to load/ unload our cases. One of Malagacar.coms selling point was its brilliant customer care it shows its customers. It would appear this is no longer the case- perhaps time for us to move on and look elsewhere!

Perfect. It was our first time, and it won't be the last. I recommend it.

Good service apart from the wait times for the minibus both on arrival and departure

I have used your company for many years and to date I have been very happy with the service and prices. However I hired a vehicle on the 12th Sep for two weeks and my experience was not a good one. Collection was reasonable but very busy and the transfer from the airport to your office was delayed due to queues. The drop off of the vehicle was very difficult, we could not drive our vehicle into your premises due to queues and what seemed to be a very disorganised set up. Eventually some vehicles were moved and we were able to drop our vehicle off. We were told to leave the keys in the car and your staff didn’t seem have a grip of the situation. Having dropped the vehicle off, we saw that the queue for the transfer vehicle back to the airport was extremely long. After some deliberation we decided to order a taxi fearing that we make not make our flight due to the delays. In the days after dropping off the vehicle I received emails claiming that I had not returned the vehicle which was very concerning. I will give your company the benefit of the doubt and try your company one more time. However if I experience the same issues I will look for an alternative hire company. Shaun Bartram

Having hired from you for many years, I have to say that my most recent hire experience was not the best. Your new electronic system needs a bit of fine tuning and the collection of the car key then actually finding the car was frustrating when the machine told me one thing and your assistant another. Hopefully that improves. The car was not the one I requested but in the same group and I did not like it. I understand that could be due to availability but, I would like to think that my loyalty would provide some sort of priority to my request. These are observations and I do normally like your service and will be back again soon.

Hello, This is not the first time I have rented a car from your company, and unfortunately I have several concerns that I feel I need to share. 1. I never seem to receive the actual car I select when making the reservation. I understand that you rent by vehicle category and that a specific model cannot always be guaranteed, but this seems to happen every single time. 2. On several occasions, I have received cars that were already quite worn. In my opinion, vehicles in a rental fleet should be renewed more frequently. 3. The car I received this time was particularly disappointing. One of the turn signals was not working, there was no windscreen washer fluid, and there were strange rattling noises coming from the car. A rental vehicle should not be handed over to a customer in this condition. 4. I had to clean the inside of the windscreen myself. As soon as the sun shone through it, it became obvious how dirty it was and visibility was poor. 5. I booked and paid for a VW Caddy class vehicle, which is not exactly a cheap rental category. Instead, we received a Ford Tourneo. What surprised me most was that the rear passenger windows cannot even be opened. You are renting cars in Spain, where temperatures are often very high, not in a cold climate. I genuinely do not understand how a passenger vehicle without opening rear windows can be considered an appropriate replacement in this category. 6. From the moment we picked up the vehicle, there was already a warning on the dashboard indicating that something was wrong with the tyre pressure. Overall, this experience was far below what I would expect, especially considering the price of the rental. I have used your company more than once, but after this experience I am genuinely unsure whether I will choose your services again in the future. There are clearly several areas where you could improve, particularly vehicle maintenance, cleanliness, fleet condition, and the quality of replacement vehicles provided to customers. I hope you take this feedback seriously.