MalagaCar.com reviews - Page 5

I have been booking with MalagaCar for about 6 years, mostly 4-6 bookings per year. In general the cars are ok, but this and last year I experienced more and more that cars are not properly maintained/serviced. Often I get cars with warning lights on. Or like the one in May when I got a car with clutch problems. When I inform MalagaCar they tell me this is only an information but nothing to worry about. I do not agree on this. There is a reason when a warning light comes up. Also mostly the front windows are not cleaned well. Means with the sun it is very hard to see. What annoys me every time is their fuel policy. Very often I get cars with fuel 3/8 which means I have to return it with 3/8. It is impossible to fill the tank to 3/8 before returning it back at the airport. Which means I fill up more to be on the safe side. So MalagaCar every time profits from my filling of fuel. Why are they not able to hand out the cars with a full tank and the customer can return it with a full tank. This would be much for honest than what they do now. We will be back in September and I truly hope that we get a well serviced car with no warning lights coming up and with a full tank. I would appreciate to hear your opinion about my remarks.

Excellent service, have used them for quite a few years, wouldn’t think of using another car hire service.

I rent every year from malagacar since 2023 for one month from 4/7/2026 till 2/8/2026. But last experience I received the car unclean and need service showing in the dash and tire, needed to add air, without driver car mat

I have used Malagacar a few times now, and I highly recommend them. Easy to book, staff helpful.

Uncomplicated – helpful – smooth process – would gladly use again!

After my flight was cancelled (just an hour before departure!!!), I made contact via WhatsApp and received an immediate response with a new rental agreement. I had booked the car for three weeks. I truly appreciate this goodwill gesture and the quality of your customer service.

Everything was great: the car was perfect and the price was excellent—without having to pay for a "rip-off" comprehensive insurance policy or a security deposit that could ruin your vacation. The only downside was the chaos during pickup and payment. They really need to add more staff and fix or upgrade the air conditioning in the pickup booth during June, July, and August. That is my only complaint.

Hello, I wanted to share my feedback regarding the car I rented. Honestly, considering the price I paid, I expected a vehicle with a bit more power, as well as better equipment and more features. Furthermore, as a loyal customer who has rented from you several times before, I had hoped for a small gesture or a vehicle in a category that better met my expectations. On this occasion, I must say I was a bit disappointed with the car. I hope you take my comments into account for future rentals, as I would like to continue relying on your services. Thank you for your attention.

Always a brilliant service. Pick up at the airport and drop off at the end of the holiday ran very smoothly. I never look at any other car hire company in Malaga anymore.

We have used MalagaCar for the past 10 years. As per usual the car was great, new and clean. Returning the car was as smooth and effortless a process as per usual. However, I would like to comment on the arrival process, which I found VERY unsatisfactory this year. We had to queue for nearly an hour in a hot room which smelled of car fumes to wait for our turn to be called by a member of staff to check in using one of the wall mounted computers. There were many of these unoccupied and not used. It took seconds to check in. I do not understand why we could not just independently use these machines rather than wait for a member of staff to do it for us. Surely that is the whole point of introducing this technology - to make the whole process speedier and more efficient? We received our keys quickly but were not told where our car was and had another wait for someone to help us. I felt the whole experience was messy and chaotic and long. I have never had this problem with Malagacar before, they have always been pleasant and efficient. We visit Spain at least 3 times a year and I will think twice before using them again.