MalagaCar.com reviews - Page 52

Hired a car for 11 days with the full insurance package. Compared to other car hire companies Malaga Car stand head and shoulders above the rest. Pick up great, Car clean and very well presented. Customer service brill. Check in at end of holiday quick . Shuttle bus waiting to take us straight to departures. Will definitely use Malaga Car again.

I was told that I needed to put a card on file for security purposes of which your company then fiscally took €1,000 out of my account. You told me that you were just blocking my card not fisically taking money from my card. Your staff must be train appropriately to explain to the customer of what is happening. Due to the mistake made on you company the cause has caused me to go over drawn which is now further incurring charges on a daily basis. I immediately phoned and spoke to three of your staff members and told them what has happened. On Thursday the 05th of September I returned the car to your company which I then asked for my money to be unfrozen and put back into my account which at the time the women said yes it will be done today. I checked my bank acccount that same night and nothing had happened. I then had a very difficult time getting a hold of your staff which included every time I would call no one would answer, when I would finally speak to someone they would hang up the phone or if I did speak to some one they never knew what was happening. I finally spoke to your staff which told me that it would take 5-7 working days to go back into my account so I waited it has now been 7 working days and I should have the money back in my account but still nothing. I called again on Saturday, Monday and this morning to speak with the manager but was told the manager wasn’t in on each day. I don’t know understand how a manager can not be in on three separate days at multiple different times of the the day or even a supervisor. I have spoken to Vanessa, Nancy and Melissa on separate occasions and each time they would cut the phone on me and they never had the same story as to an answer to my problem. I am very fed up with this it is not the way any car rental in the United States or in the United Kingdom does business. I have been charge a huge amount of interest due to this problem that I was not aware happening. I would appreciate a prompt reply via email.

Reply from Malagacar.com
Dear customer! On the weekend the administration department is not open and you were sent proof of unblocking (you were never charged) the deposit.
Kind regards,

Malagacar.com

 

I rented a vehicle for 1 month (08/2019). A bit of waiting at the airport for the shuttle (only small flaw). Once there, the reception is very friendly and professional. My vehicle (Renault Captur) had less than 7,000 KM on the odometer. On the way back, everything went very well, the reception was still very professional. Quick return with the shuttle to the airport. I recommend MALAGA CAR without any problem.

Perfekt! I booked a Group A car with Full Pack for only 115€/week and got a brand new Skoda Fabia with only 3000km (which is apparently bigger than usual Class A cars like Fiat 500, Toyota Aigo..). Pick up and return of the car was done in just a few minutes!

Dear Malaga car On 14.08.19 thru 28.08.19 I was upgraded in choice to a VW Polo Advance and would comment in the many years of hiring from Malaga Car. the car was superb along with the reception on termination of the hire. Next trip and thereafter, first stop Malaga Car. Many thanks indeed! Agreement 193020107 Kind regards, David Bell

Every year I rent a car several times a year at malagacar and every time it goes great. Sometimes you have to wait a while but that is everywhere. Service and the cars are good!

I payed for an upgrade because the requested car (minivan) wasn't available. I still don't know what the upgrade was except that it was a Mercedes Vito. The car was dirty, both inside and outside. We had to clean the seats with a moist cloth because they were sticky. Malagacar wanted to block 3000 euro on my creditcard but of course the limit is 2500 euro so I had no choice but to take the extra insurance. When they put the car outside, they parked it in everybody's way so by the time we came out of the office at least 8 cars where in the queue behind us and getting really annoyed. My (upgraded) car had absolutely no torque which was really annoying in the mountains so I wanted to check what type of engine we had but ....... no papers could be found inside the car, no insurance papers, registration .... nothing. We decided to use Malagacar because of the positive reviews but were very dissapointed.

Reply by Malagacar.com
Dear customer,
Thanks for your email. We are sorry you are disappointed.
 
You requested a Renault Trafic or similar 9 seater car but we offered you the option available and this was a Mercedes Vito 9 seater so that is the upgrade.
About the cleaning conditions I will check what happened but I can see the car was returned just 2 hours prior your arrival which is not an excuse.
If you read T&C you can see the excess is 3.000 euros so this is why that amount had to be blocked as a guaranteed and this information was shown when the offer was sent to You. https://www.malagacar.com/uk/terms-and-conditions.html
We don’t leave papers in the car by security reasons. The car rented is a 140 HP so enough for mountain but you have to understand you are renting a Minivan and not a standard car so you must bear in mind that the type of driving is different from that of a conventional car.
 
Regards
J. Alberto Anglada
 

Terrible!! Dont hier a car here, i booked full service, payed the amount for full service they give me a new contract because of my delay, now I have a basic insurance.

Reply from Malagacar.com
Dear customer, thanks for your email. We believe that you are confused. You booked a car with Full pack and this is what you rented, a car with Full Pack (Full insurance included). We have sent you renatl contract via email

Regards
J. Alberto Anglada

Exellent ! With best recomendations !

We often rent cars at AGP and booked with malagacar for the first time in May '19 and were pleasantly surprised.

No queues like at the car rental companies in the terminal. The transfer to and from the rental station was quick and hassle-free. The return of the vehicle was also quick and hassle-free.

In the future we will rent here and not in the terminal. The employees there are usually very unfriendly and want to cheat you with additional insurances.

It has also happened several times that our originally booked rental car or the booked class was suddenly not available. For a huge surcharge we could have booked the next higher class. You just have to make a little noise and not let yourself be pushed around - and as if by magic, the originally booked rental cars were available.

At malagacar we feel well taken care of and therefore only here.