MalagaCar.com reviews - Page 63

This review is all about the little lass who dealt with our car rental paperwork etc. Her name is LEYRE. She was absolutely wonderful with us. She was bright and alert and truly helpful. When I gave her a star rating, I ticked number one by mistake. I didn't have my specs on. I honestly intended to give the topmost rating of 5 stars and I was mortified when I got it wrong. Because the transaction was completed we could not change anything. Please tell LEYRE how sorry I am and think she is the best ever! I would like to add this.....when we went to catch the shuttle bus, there was a long queue . It took 3 buses to get us to the car hire depot. We expected to have a long wait in another queue but when we arrived the staff had already dealt with the previous 16 customers. We were well impressed .

Love this company which we have used for years and years. Highly recommend to anyone who uses our house or asks about car hire. The new Fuel thing I think is great as sometimes short visits we cannot use all the fuel. Had a wait quite a time for the curtesy bus at the airport last time but this was unusual. GREAT CARES- LOVELY STAFF -GOOD PRICES. Brilliant start to a holiday

Our rental was a pleasure. We were greeted at the airport exit by a malagacars representative and taken to the premises. A very warm welcome. The car handover took 5 minutes and we were surprised to be upgraded. Instead of a Megane automatic, we got a brand new Mini Countryman Cooper automatic with 1000 km. The return was even faster and we were dropped off in front of the departure hall. Our best rental on all our trips. Do not hesitate.

I got a parking ticket in February and paid this in full before leaving Spain being a responsible person for which I have a Bank receipt. I have had my account blocked as they said I still owed the parking fee. I went to the Police to see if I could sort this out and was helped by them and told that there is Nothing outstanding to be paid. I have forwarded all the relevant documents to Malagacar but they have been no help at all and have still blocked my account. They are a great Company when things are going well but their customer service is atrocious. No help. The Policeman even said that they are nit a good Company if they can’t even help when you have the proof that this is paid. Real shame as was happy before this!! Beware

Reply by Malagacar.com
Dear customer,
Maybe you paid a fine but you received 2 different fines.
Regards
J. Alberto Anglada
 

Hired a car this winter for 48 days and as usual picking the car up from the airport via their shuttle was smooth sailing. During the rental i had a small problem with the car which they replaced with a better car and no fuss or hassle. This is my third long term rental with Malagacar and each time I have been completely satisfied with their friendly service and ease when returning the car on completion of the rental. I WILL BE BACK!!!

Great new service - being picked up from Malaga Railway Station. In the past we have always got the Cercanias train to the airport and then the minibus to the office, but now with a minibus pickup at the Station it is even easier. First class service on arrival from Malagacar as usual.

Have used Malagacar.com 33 times to date and as long as their high standards and competitive pricing prevail I would not change supplier. Service includes prompt collection from the airport, no long queues to collect cars, cars are new / of high quality and finally car return / airport transfer is rapid. I have no hesitation in recommending Malagacar

I have rented cars from Malagacar.com many times. The pick up and hire process are smooth and straight forward. I have experienced a cracked windscreen on my last hire. The staff were extemely helpful and understanding. No worries. Thanks Malagacars.com.

On our last stay we had a flat tire due to an unsecured construction site. We were charged directly 150€. According to the general conditions it should only be 100€. On our email to Senior Alberto asking for a refund we simply receive no answer!??

Response from Malagacar.com
We are sorry that you are receiving a response from us so late. You were already refunded 50€ on April 15th.
Sincerely,
Malagacar.com

Watch out for......you ordered half a tank of fuel but we have filled it full.....in that case we will give you half a tank free.....then they deny it....and then charge it....

Reply by Malagacar.com
Dear customer,
You booked under half-empty fuel policy (Basic pack) so this is why you had to prepay the fuel.
 Regards
 J. Alberto Anglada