MalagaCar.com reviews - Page 63

4.6 out of 5.0 based on 2553 reviews.

I am very disappointed because the rental company charged me 29.70€ after returning the vehicle for no valid reason. No scratches on the vehicle. Vehicle returned clean after going through a high pressure cleaner. Fuel at the same level as when picked up. Despite several follow-ups by email, no response from the sales department. This is unacceptable. I do not recommend this rental company.

Reply by Malagacar.com
Dear customer,
Thanks for your email. After studying your case, I must admit that we made a mistake. When you collected the car, my colleague left a note that the car was collected by you with a full tank of fuel and you returned it with half a tank, but I can see that the car was collected half full. We have just refunded you the amount of 29.70 €.
Please accept our apologies.
Regards
J. Alberto Anglada
From:
Submitted:
Web: MalagaCar.com
Rating: (1 out of 5)
 With full insurance, everything went on and off as fast as possible. This kind of administration entices you to rent a car. The Kia worked flawlessly. I was very satisfied.
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)
Flew with Ryanair who emailed links to. Artois car rental sites offering rental at 2€ a day. After trawling through them and numerous associated bad reviews went to Malagacar.com based on a recommendation. Glad we did. Full package with VIP check in worked out less for 2 weeks than the others after you took into account all their extra add on costs.

Seat Leon was brilliant. Took all our cases and golf clubs and even though we used it every day, we only got though half a tank of fuel. Taxi from airport to Estepona is about 100€ each way and car hire was 270€ all in, so car hire worked out at 70€ !

Pick up and drop off was quick and efficient and staff welcoming and helpful and no hidden or post hire charges.

Have booked again for 4 weeks in Feb.
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)
Their Complaints process is like talking to a brick wall. I have a written copy of my contract they are ignoring so they can charge me an additional amount. I’ve sent them a copy but they ignore it.

Reply by Malagacar.com
Dear customer,

You sent an email day before yesterday at 13:05 and 5 hours later we answered you and again yesterday at 11:29 you sent an email and 11 hours later my colleagues answered you again. You were charged because the car was returned with less fuel.

Regards,
J. Alberto Anglada

 
From:
Submitted:
Web: MalagaCar.com
Rating: (1 out of 5)
You get what you pay for and Malagacar were excellent. My first time with them but will definitely go back. Courteous staff, good cars and great service. Many thanks
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)
I have used Malagacar four times so far over the past two years and will continue to use them for every rental. Yes there are the ‘cheap’ companies out there but what you see is not what you pay. I know exactly from the beginning what I am going to pay, which includes fuel and rescue, should that ever be the case, in the comfort pack and there are no gimmicks or hard sell. For a trustworthy all round company they are extremely competitive and quick - no waiting for hours in a hot airport! I can honestly say you can hire from this company without worrying you are going to be ripped off when you get home. They are offsite but the courtesy bus is approx a minute from their service counter. The staff are very friendly and helpful too!!
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)
I will continue to use malaga cars.com as over many years I have never had any problems. Polite efficient staff easy check in and out. Would advise customers to take full package offered as you will have no worries during hire. This is a personal choice but well worth the extra and is still cheaper than other car hir in malaga. Keep up the good service yours David Blakeway
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)
This is the second year we have used this company. We always get the gold package. Staff very friendly and helpful. Had a problem with the 12v supply so could not use my Satnav pointed this out and was given a replacement car straight away. Will definitely be using them again next year again
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)
Have just returned home after our 2 weeks in Estepona, and a few days in Malaga. Thank you, once again, for the most hassle-free car-rental experience. Your staff, both at pick-up, and at hand-back were so helpful and efficient, that I will continue to advise all my friends to use your organisation. Only one criticism of this current car (Skoda Fabia) was that it took a while to work out the lighting system. An English explanation of the controls would have been useful. Otherwise the car was very comfortable and economical for the 1000km we used it. Once again, thanks for making life easy for us again this year.
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)
For several years we have been booking a car with Malaga car. The best service there is. Upon arrival, your car is ready. Upon return, return the car without problems. Top rental.
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)

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