MalagaCar.com reviews - Page 65

4.6 out of 5.0 based on 2553 reviews.

Dear Malaga car On 14.08.19 thru 28.08.19 I was upgraded in choice to a VW Polo Advance and would comment in the many years of hiring from Malaga Car. the car was superb along with the reception on termination of the hire. Next trip and thereafter, first stop Malaga Car. Many thanks indeed! Agreement 193020107 Kind regards, David Bell
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)
Every year I rent a car several times a year at malagacar and every time it goes great. Sometimes you have to wait a while but that is everywhere. Service and the cars are good!
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)
I payed for an upgrade because the requested car (minivan) wasn't available. I still don't know what the upgrade was except that it was a Mercedes Vito. The car was dirty, both inside and outside. We had to clean the seats with a moist cloth because they were sticky. Malagacar wanted to block 3000 euro on my creditcard but of course the limit is 2500 euro so I had no choice but to take the extra insurance. When they put the car outside, they parked it in everybody's way so by the time we came out of the office at least 8 cars where in the queue behind us and getting really annoyed. My (upgraded) car had absolutely no torque which was really annoying in the mountains so I wanted to check what type of engine we had but ....... no papers could be found inside the car, no insurance papers, registration .... nothing. We decided to use Malagacar because of the positive reviews but were very dissapointed.

Reply by Malagacar.com
Dear customer,
Thanks for your email. We are sorry you are disappointed.
 
You requested a Renault Trafic or similar 9 seater car but we offered you the option available and this was a Mercedes Vito 9 seater so that is the upgrade.
About the cleaning conditions I will check what happened but I can see the car was returned just 2 hours prior your arrival which is not an excuse.
If you read T&C you can see the excess is 3.000 euros so this is why that amount had to be blocked as a guaranteed and this information was shown when the offer was sent to You. https://www.malagacar.com/uk/terms-and-conditions.html
We don’t leave papers in the car by security reasons. The car rented is a 140 HP so enough for mountain but you have to understand you are renting a Minivan and not a standard car so you must bear in mind that the type of driving is different from that of a conventional car.
 
Regards
J. Alberto Anglada
 
From:
Submitted:
Web: MalagaCar.com
Rating: (1 out of 5)
Terrible!! Dont hier a car here, i booked full service, payed the amount for full service they give me a new contract because of my delay, now I have a basic insurance.

Reply from Malagacar.com
Dear customer, thanks for your email. We believe that you are confused. You booked a car with Full pack and this is what you rented, a car with Full Pack (Full insurance included). We have sent you renatl contract via email

Regards
J. Alberto Anglada
From:
Submitted:
Web: MalagaCar.com
Rating: (1 out of 5)
Exellent ! With best recomendations !
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)
We often rent cars at AGP and booked with malagacar for the first time in May '19 and were pleasantly surprised.

No queues like at the car rental companies in the terminal. The transfer to and from the rental station was quick and hassle-free. The return of the vehicle was also quick and hassle-free.

In the future we will rent here and not in the terminal. The employees there are usually very unfriendly and want to cheat you with additional insurances.

It has also happened several times that our originally booked rental car or the booked class was suddenly not available. For a huge surcharge we could have booked the next higher class. You just have to make a little noise and not let yourself be pushed around - and as if by magic, the originally booked rental cars were available.

At malagacar we feel well taken care of and therefore only here.
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)
Once again Malagacar get a 5* from me. Got a great (practically new Seat Arona) car and it was spotless and in perfect condition. From pick up to drop off was seamless. Staff were very friendly and helpful. I took the comfort pack again as you only pay the booking price at the desk and i find this best value without a doubt. I've booked already for next year and would not rent from anyone else. Thank's again Malagacar, see you next year. Robert
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)
The best company for car hire in Malaga. They are 100% professional and the staff is not just charming, but beyond. Whenever I travel to Andalusia I rent a car with them. Absolutely recommendable. Unbeatable price quality.
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)
I used the rental services twice, each for about 70 days. Super service, all on time, very good cars, all in accordance with the offer. I recommend! Sławomir
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)
Last time we used Malagacar was about 4 years ago, and the service was excellent so we booked two cars for a family holiday this year. On arrival we were directed to the queue for the shuttle bus which was very long, but buses arrived only a few minutes apart and we were on our way very quickly. We had booked the full pack (recommended), so on arrival at the office we joined the "VIP" queue and were dealt with quickly and efficiently, and it wasn't too long before we were on our way. Drop off was also a piece of cake, handed over the keys and were directed onto a bus and back to the airport for our flight. Excellent service again which I wouldn't hesitate to recommend - we shall return ! :-)
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)

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