MalagaCar.com reviews - Page 68

I have hired cars with Malagacar for many years and have always been satisfied with the cars and the service provided

Everything is ok. Nice service, but the problem is only about traffic fees. I still don't understand why malagacar cannot charge me from my credit card.(I have enough funds to pay). Maybe there is another possibility to pay directly... still no answer. And how many fees I do have? Also no directly answer. The car was nice. Service good.

Reply from Malagacar.com
Dear customer, thanks for your review. After checking the system I can confirm you sent the email on October 18th and we replied to you a few minutes later. Regards
 
J. Alberto Anglada

Have used this company for years. Highly recommend. Very efficient. Never have to wait for pick up or drop off

I am renting a car for four months and I called up as the tyre pressure warning light was on. I was initially told to bring the car in but when I explained that I was in Marbella they sent a truck to put the spare wheel on. I was then told on the phone when I called them to get a new tyre and they would reimburse me, so I got a new tyre. They are now saying they won’t repay me as the Comfort pack apparently does not include replacing a tyre. So why did they tell me to get it replaced and they would reimburse me? (I was originally told to drive to their office and they would replace the car but they couldn’t guarantee what car would be available!). This is NOT good customer service at all and I am a regular customer!

Reply by Malagacar.com

Dear customer,
 Thanks for your review. We are sorry you had a puncture but that is not covered by the insurance. The car was rented under comfort pack and not full pack so you have to pay for it. T&C are clear about that:
 
“ THE RENTAL PRICE DOES NOT INCLUDE
Insurance excess and theft (only if you choose Basic or Comfort Pack Rate) and damages to tyres, rims, hubcaps, side mirrors, windows, locks and the bottom of the vehicle. An additional insurance is available to cover the aforementioned damages and theft at (in the case of not taking out the insurance offered in the previous point, at the time of picking up the vehicle, Malagacar.com reserves the right to charge the Excess amount as a deposit which will be returned to the client at the end of the contract if the vehicle is returned in the same conditions. Otherwise you will be charged according to the damage up to the amount marked in the attached chart):
Vehicles that are in groups A, B, C have an all risk insurance with 1000 € excess. The additional insurance to cover the above mentioned damages and the excess is 15 € per day with a minimum of 35 € and a maximum of 210 € per 28 day rental period. For rentals of 29 days or more, the price is 7.50 €/day.
Vehicles that are in groups AA, CA, CE, D, DA, EA, EC, EE, L, LC, LD, LF, LG, LH, LI, PA, PB, PC, PE, PF, PG, PH, PL, PQ, SA, SB, SE, SF, XA, XB, XC, XD have an all risk insurance with 1200 € excess. The additional insurance to cover the above mentioned damages and the excess is 21 € per day with a minimum of 63 € and a maximum of 273 € per 28 day rental period. For rentals of 29 days or more, the price is 10 €/day. “
 
Regards
J. Alberto Anglada

I have used the company many times over several years - always superb service! However, this time I got a minor scrape on the car so I will need the repairers detailed analysis and a copy of their invoice so that I can activate my own excess insurance in the UK. I hope that malagacar.com is as efficient in this regard as it is for other matters! I will let you know!

I have rented their vehicles on several occasions and all previous rentals have been satisfactory, except for the last experience I had with you. I always book with the all-inclusive option, but this time the fast delivery was not carried out and they offered me a higher category car, a Renault Megane. The surprise was that when I turned on the lights the front high beam on the left side was burned out. They apologized and offered me a Seat Ibiza. When I opened the car I saw that the rear tray did not belong to this car because it was larger and did not fit in the opening and the upholstery was full of stains. They offered me a Toyota Yaris and when I got in the car I was surprised to see that a hands-free button was missing. I mentioned this to the gentleman who served me and he returned the Renault Megane to me with an already changed bulb. The curious thing was that when someone sat in the seat next to it, the airbag beeped. I informed them by phone and they told me that since they were in Almeria they could not change the vehicle for me and that I should go to a workshop to fix the problem. There was the option to deactivate the airbag on the door side but for safety reasons I did not do it. According to my experience you did not fulfill what you detail in the guarantee: - "Fast delivery" - "Our cars are new, constantly checked and delivered in perfect condition (meticulously hand washed)." When I returned the car I asked to speak to the manager but they only asked me about what happened and the manager did not come to speak to me. Awaiting your comments receive a cordial greeting.

Response from Malagacar.com
Dear Mr. Casanova,
First of all, thank you for taking the time to send us your evaluation which is extremely important to us. We really regret what happened for not having given you the service you expected and for the problems with the cars when picking them up. I will take action to find out what could have failed because customer service is really important to us and we do not allow errors like those.
Greetings,
J. Alberto Anglada

Bad Customer policy. Hired a car for a week. Had problems with two flat tires. No crank in the car so I couldn´t change the tire myself. Called Malaga Car. The second time they told me to take the car to a tire shop and buy a new tire for 100 Eur. Said they would give me money back for the tire. Gave them receipt when returning the car and was promised to get money within a couple of days. Now it has gone a month and a half and I haven´t seen any money. Have written three mails to them, called to make sure the mails got there. No answer, just the verbal answer that "management" would get back tom me. Fraudsters. They know You wont sue for such a small amount so they just ignore You. Choose one of the bigger established chains if You don't want to risk trouble.

Reply by Malagacar.com
Dear customer,
We are sorry about the incident. The car was rented under basic pack conditions so tow truck service is not included, so this is why you were charged 75 €. The car was checked and the tools were in the boot, in the right hand side. Not easy to find them but they were there.
 
Regards
J. Alberto Anglada

We have been renting a car from malagacar several times a year for many years. The service and price are almost unbeatable. During our last stay we caused a small dent in the parking garage and 1,200€ were directly debited from my VISA without explanation or invoice. Since we will be on site again next week, we hope for an agreement in the interest of all.

May I make a suggestion based on my experience this week. I have a hired car this week. On my second day the remote control of the car would not open the car door. I used the key to open the door. The alarm sounded. The remote was obviously not working, the battery was dead?? I was in a remote area, I phoned Malagacar. They suggested i go to their office to get another remote control for the car. Will Malagacar pay the taxi fare (I have paid the ‘optional’ insurance). No, that can’t happen! I succeeded in asking a person to get a new battery for me. I eventually received the new battery late at night. The car started next morning. SUCCESS! Is it possible MALAGACAR will put a SPARE BATTERY in each hire car???

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