MalagaCar.com reviews - Page 72

Having used you several times before, I have always found the Service to be 5 star, however, this last time (April 25~10May) I have just one observation which has made me only give 4 stars this time. I paid by a MasterCard credit card and was surprised to find p, on my return home, that you had converted the rate to GBP and used a different exchange rate than had you debited me in Euros is MasterCard. My Credit card company told me that all they received was a sterling amount for me to pay with no reference to Euros. You did not ask me whether I wanted to pay in pounds or Euros and the rate you used was not advantageous to me, only to you. I emailed you to ask why, but have not received a reply.

Reply by Malagacar.com
Dear customer,
Thanks for contacting us. Usually the staff asks to the customer before make the charge. Anyway I have just left a note that you like to pay always in Euros.
Regards,
J. Alberto Anglada

 

3 stars for Malagacar.com. Pick-up service was not good, but the rest was OK. 5 stars for Startpackage - a perfect service for late arrival in Malaga. We started the first day in Spain with bacon and eggs :-). All food was fresh and cold in the bag. We were greeted by one of the owners (Kim), who had our start package at the car rental office. Will definitely use the startpackage again.

Awful service! we booked a car long before the trip. We were travelling with kids, so needed a big and comfortable car. When we arrived in Malaga, we spent a lot of time trying to get the car, but it was not available. I am very much dissatisfied.

Reply by Malagacar.com
Dear customer,
Thanks for your words. We are sorry you were not satisfied. The car booked by  you was not returned by the previous customer so this is why was not available. My colleague Miguel tried to help you and gave you other options but all them were declined.
Regards,
J. Alberto Anglada

 

Excellent service. Customer friendly staff - even drew me a little map at pick up. Great prices. Lovely cars. Delighted. I will certainly rent again from you and recommend without hesitation to friends and colleagues. Muchas gracias.

I have used Malaga car for years, every month, and receive great service, fantastic discount ( 20% due to regular hire) and superb cars. BUT the new basic rate 70km mileage limit is a bad change in my view. 70km is about 40 minutes driving on the motorway??? Per day??? Please review this new policy as I am certain it will make us, the customers, look at other options. Others have unlimited mileage on basic rates. Please review this new change of details. PR

Reply by Malagacar.com
Dear customer,
 
Thanks for your email. For customers who drive a lot we offer a really competitive offer which name is COMFORT PACK or FULL PACK offer with a fully comprehensive insurance without excess. You are right other companies can offer a basic pack with unlimited kilometre but, How much is when You have to pay for the car + refuelling fee + an expensive fuel rate?
Regards
J. Alberto Anglada

 

In the past we have used other car hire companies until we discovered Malagacar.com, since we did which was about six or seven years ago we have used no one else. The transfer is quick and efficient, the check in payment process straightforward and the cars top notch, now when we visit the area we would never consider using anyone but, Malagacar.com.

Extremely poor and costly experience! A truck delivering goods to the hotel I stayed at, scratched the bumper of the parked rental car. The truck driver accepted the responsibillity. When delivering the car back, I showed the injury report to Malaga representatives together with documentation of old damages to the bumper. Everything is okey was the answer. Later I experienced that Malaga Car had withdrawn the deposit of 1200 EUR. 2 months have past and Malaga Car is claiming that the third party insurance company isn't responding. So, Malaga Car is putting all the burden on their customer which is not a part of the insurance case. I have now reported the case to the credit card company. An extremely bad experience!

Reply by Malagacar.com

 
Dear customer,
Thanks for your comment. When you booked the car you didn’t like to have Full insurance so you must understand you are responsible for any damage made to the car, up to excess cost. In this case, you say the damage was made by another person and you gave us the details so we are waiting the insurance company take the responsibility. As soon they admit the responsibility, We will refund you the damage cost. Please believe me we do not leave the case aside.
Regards, 
J. Alberto Anglada

 

Malagacar.com ROLSTOELGEBRUIKER. Vlotte communicatie vooraf. Goede prijs. Wat echter dik tegenviel was de afspraakplaats op de airport. Onduidelijk gecommuniceerd. Ik belde tot 2x het bureau op. Na flink zoeken en vragen vond ik dan toch de “, contactdame” op de airport. Blijkbaar had ze geen telefoon van het bedrijf ontvangen ,’ dat wij zoekende’ waren. Zij zette ons half op weg naar de pick-up up place. Verzekerde dat de bestelwagen rolstoeltoegankelijk was, wat in de verste verte niet bleek. Na wat getelefoneer kwam de firma zelf op de luchthaven om ons op te pikken. De wagen (Kia SUV) voldeed niet - te hoog- maar zonder problemen kregen we later in het depot een beter passende wagen. ( Seat Leon stationwagen) .We hadden voor de “full pack vip” formule gekozen en in no time waren de papieren geregeld. De andere klanten moesten geduldig hun beurt verder afwachten. Ook kon er beter en duidelijker in het contact met de firma worden vermeld dat de pick-up plaats als “ buses de cortesia” vermeld was. Het had ons veel tijd uitgespaard. De andere klanten hadden ook zo’n zoektocht moeten maken…

We have used Malaga Car.com for a number of years after being recommended by a friend. The cars are always superb and the service is great. Hope to return in the summer again.

Wij huren al lang bij malagacar en hebben nooit problemen gehad maar deze maand was het minder positief. We nemen steeds de complete verzekering omdat we regelmatig in Andalusie rondrijden en er een vakantiewoning hebben. Helaas zijn we deze keer bestolen geweest, alles is uit de huurauto gestolen, gps, computer, sleutels, tickets...We hebben de diefstal aangegeven bij de politie. Ze gaven ons de raad ook aangifte te doen bij de verhuurmaatschapij omdat we een complete verzekering hebben. Omdat wij onze dochter en kleinkinderen moesten afhalen in Malaga en nog twee babystoelen nodig hadden bij malagacar zijn we de aangifte van de diefstal gaan doen en de afhaling van de stoelen. De dame achter de balie was in het begin nog vriendelijk maar toen we informeerden of we niet verzekerd waren tegen diefstal begon ze moeilijk te doen. We kregen geen informatie op onze vragen in verband met de verzekering. Hoe langer hoe meer begon ze ons onbeschoft te woord te staan, ook in verband met de babystoelen. We vinden het jammer dat we als vaste klant op die manier behandeld geweest zijn en hopen dat dit in de toekomst zich niet herhaald.