MalagaCar.com reviews - Page 75

After having had poor to utterly bad experiences over the past 30 years with car hire companies in Spain, we decided, upon reading some of your reviews, to give you a try this year and were pleasantly surprised at your excellent level of customer service, and the efficiency of both your checking-in and drop-off procedures, despite the high numbers of other travellers using your service. We shall most certainly be using you on all our future visits to Spain. Thanks.

Hello Excellent service I recently had the experience of renting a car for the first time from Malagacar.com. From meeting the rep at the arrival exit, to the transfer to the pick up point - very smooth and quick. Completing the paperwork and collecting the car - excellent friendly and professional. Handing the car back at the end - again very good experience. On leaving the office, on the transfer bus, I realised that I had left something in the car. I mentioned this to the driver, and he immediately took me back to the depot, and waited for me while I found what I had left, and then took me back to the terminal. All within 15 minutes, and in plenty time to make my flight. I would highly recommend Malagacar.com for the excellent professional service. Thank you

In December 2017, I rented a car (full service / fully comprehensive insurance) for four weeks. It was so easy and uncomplicated, so I would always do it again. The pickup and return of the car was perfect. Only about 10 minutes waiting time in each case. For me, clearly 6 stars.

Been using Malagacar for over 10 years now and in my opinion they have been the best car hire in malaga already used them twice already this year and was about to book again, "BUT" seems loyalty is no longer what they claim, i know i have over 20 completed bookings,but when i asked them when picking my car up was told i had only 14 completed bookings anyway when i logged in to my account to book again in August, guess what ?, they now say i have "one completed booking", oh and my last car i hired in April/May was battered and i mean battered lots of dents,wheels all curbed,rear lenses were cracked,and had not been cleaned ,hoping this is a one off, regarding there insurance,all i can say to people is take a years "CAR HIRE INSURANCE" out in the uk before you set off for around £30 per year.

Reply by Malagacar.com
Dear Mr. Owen,
Thanks for contacting us. I am checking the history and I can see you booked many times without to being logged in so this is why the system doesn’t recognise the total of bookings. I can see you have rented 10 times from us. Please try now using your login details we sent you. 
Regards,
J. Alberto Anglada

I've rented for the sixth time a car with this company and never had any problem. New cars, quick collection and great rates. They even gave me a few times a nice upgrade. I will definately keep using this company in the future, as I travel twice a year to Malaga.

Never again will we use malagacar.com On arriving on Sunday,we went to pick up our car,and were advised we didn’t have enough insurance,and were told they would hold a £1200 bond of our visa,if there was any damage to the car they would take this off the £1200,I told them I was not happy about this,and was told to take out extra insurance at €20 a day plus the €121 =€261 for the car hire,we are due back the end of June with our family and have hired a seven seater car at a cost of €520 plus the extra €140 =€660 a total rip-off,the next day we went to a local car hire Fetajo and asked about renting a seven seater and were giving a price of €270 this includes full insurance and extra driver,plus I told them about malagacar.com extra insurance,and they said it would cost €6 a day from them and not the €20 we had been charged,plus they were very nice and very helpful,we Wilki neveruse malagacar.com again after using them for more than 15 years,and will be advising our family and friends not to hire from malagacar.com,and will be writing to our local paper when we get home regarding this matter.

Reply fromMalagacar.com

Dear customer,
 
Thank you for your comment, which we are not pleased to receive because we have not made any mistakes but we have applied the terms and conditions as they are explained in your booking voucher.

Insurance excess and theft (only if you choose Basic or Comfort Pack Rate) and damages to tyres, rims, hubcaps, side mirrors, windows, locks and the bottom of the vehicle. An additional insurance is available to cover the aforementioned damages and theft at (in the case of not taking out the insurance offered in the previous point, at the time of picking up the vehicle, Malagacar.com reserves the right to charge the Excess amount as a deposit which will be returned to the client at the end of the contract if the vehicle is returned in the same conditions. Otherwise you will be charged according to the damage up to the amount marked in the attached chart):
 
Vehicles that are in groups A, B, C have an all risk insurance with 1000 € excess. The additional insurance to cover the above mentioned damages and the excess is 17 € per day with a minimum of 45 € and a maximum of 220 € per 28 day rental period. For rentals of 29 days or more, the price is 7.85 €/day.
Vehicles that are in groups CA, CE, D, DA, EA, EC, EE, L, LA, LB, LC, LD, LF, LG, LH, LI, LJ, LK, LL, LM, LN, LO, LS, LX, PA, PB, PC, PE, PF, PG, PH, PL, PQ, SA, SB, SE, SF, SM, XA, XB, XC, XD, XE, XF have an all risk insurance with 1200 € excess. The additional insurance to cover the above mentioned damages and the excess is 20 € per day with a minimum of 55 € and a maximum of 285 € per 28 day rental period. For rentals of 29 days or more, the price is 10.15 €/day.

Regards,
J. Alberto Anglada

Hola, Many thanks to Malagacar.com for enabling us to have a nice holiday in Spain recently. As always the service from Malagacar.com was excellent especially from Vanessa and Ivan. Good customer service is wonderful to get. Best regards Peter Duffy

NOT SATISFIED!!! When booking, it says that it is at the airport, but then you are crammed into a van (after a 10-minute walk) and then dropped off outside the airport..... That's exactly what I don't want, that's why I book a car at the airport. Then I get the car (Fiat 500 cabrio) which is dirty and full of damage (but I had fully insured) so it didn't matter, said the lady, then I had to drive it and nothing was right. The automatic didn't work properly, I could hardly get up the mountain and it shifted very badly. I complained but they did nothing about it so this review.

Reply by Malagacar.com

Dear customer,
We don’t really understand your comment. You are unhappy because you had to pick up the car in our office and the confirmation doesn’t say the car was going to be in the parking airport area.
Please before you write a review, read the term and conditions (Booking confirmation):

COLLECTION DETAILS
Collection at Malaga Airport:
After collecting your luggage please DO NOT GO DOWNSTAIRS to the car rental desks but exit the sliding doors at the arrivals hall where you will find one of our representatives waiting with a Malagacar.com sign.
THEY WILL ASSIGN AN IDENTIFICATION NUMBER TO ENSURE YOUR TURN IN THE MINIBUS AND OUR OFFICES. PLEASE NEVER GO DIRECTLY TO THE BUS STOP WITHOUT HAVING BEEN RECEIVED BY OUR STAFF.
They will indicate you the way to our Malagacar.com shuttle bus situated at the pick-up area about 100 metres right-hand after the taxi stop. An orange Malagacar.com shuttle bus will be with you shortly to take you on the short, two minute, drive to our offices.
Please remember that we are "Malagacar.com", as there are some other companies that call themselves Malagacar, but this is not true. It is very easy to recognize us as our logo can be found on the contracts, uniforms, car keys, mini bus, etc.
When you returned the car, with very bad manners, you complained about the same subject. Not happy with it, you parked the car in a forbidden place only for our shuttle, with the disadvantages for all our customers. Our staff told you that you could not leave the car there and your answer was not to care. We have tried to help you but it has been impossible. On our part, the matter is settled

Anyway, we publish all reviews even though we do not believe that you have to give us 1 star when, once again, we have done our job satisfactorily.
Regards,
Alberto

Like many of your clients I have been using Malaga car for over 10 years and have been quite satisfied with the service and cars. Not so this time ! I booked a automatic BMW and got a Audi, ok the Audi is a good car. I booked the upmarket car because they are fitted with Satnav as a standard feature, on receiving the car I was amazed to find that you had removed the SD card from the satnav so that it would not work. This was a feature that I did need for my trip, I ended up purchasing one. Removal of the sd card is totally unacceptable!! However this is not the end of my tale of woe, having reached Benalmadina the tyre pressure warning light came on and I found a nail in the tyre. I could not change the wheel as there was no key that fitted the wheel nuts. I got a repair done and continued my trip. I then noticed that the washer light was on so stopped to top up the water, again totally unacceptable. What has happened Malaga car? By the way why when I try to log in my details are not recognised ? I am not then able to get any discounts. I look forward to your reply.

Reply from Malagacar. com

Dear customer,
Thanks for your comment. We are sorry You were not as happy as You had to be this time but I think you made a bad interpretation about the chosen car. The group LD is a BMW 1 series, Audi A3 or a similar one with automatic transmission but never with GPS guaranteed. When a GPS is needed, this has to be requested in advanced or when the car is going to be picked up.

These are the additional services offered to You and You didn’t select to have a GPS. This is why the SD card or a TOMTOM GPS was not given. You paid only 14,89 € a day + taxes so You have to understand the additional GPS cannot be included.



About the tyre pressure warning light, You say the light appeared in Benalmadena so maybe you had a puncture on the way unless the light was appeared before the car was taken.

In order to get discounts, You must be logged in. 

Regards,
J. Alberto Anglada

Our sons have used Malagacar for car rental for many years and have never had a problem. They always say that you will not find a better more caring company to rent from in Malaga